Enterprise Product Services
Insight-powered and outcome-driven excellence
Maximize your performance and accelerate your business growth
‘Survival of the fittest’ in technology industry translates to leveraging cutting-edge innovations and recognizing their immense contribution to an organization’s success. Businesses that embrace new-age technologies will transition from reactive to proactive models, resulting in greater customer experiences.
So how do you stay relevant in an industry full of cut-throat competition?
By adapting, of course!
Our comprehensive enterprise support services provide a full stack of high-value, customized services that help businesses achieve operational efficiency and stand out from the competition. With 26 years of experience supporting disruptive technology and XaaS companies, we simplify your tech ecosystems with our innovative offerings and operations. From consulting to implementation to managed services, we cover the entire enterprise product experience lifecycle and provide proactive support for today’s dynamic and hybrid technology landscapes.
Leverage next-generation technology, industry best practices, and in-house frameworks to maximize business value with our industry-leading services.
Are you ready?
Accelerate. Innovate. Movate.
This reflects who we are at the core, what we stand for, live, and breathe every single day. This powers our brand and inspires every Movator to pursue excellence at work with speed and innovation.
Key offerings
Supercharge your sales
Revenue acceleration services
Turn your prospects into profits with our end-to-end revenue generation services. We combine data-driven insights, GTM strategy, pre-and post-sales services, high-performance workflows, smart automation, and sales experts to maximize your business ROI. Remove the guesswork from your revenue equation using intelligent tools to find the trends and opportunities in your sales activities. Generate more business with less effort.
Deliver a seamless support experience at each stage
Multi-tier technical support
Deliver a flawless customer experience with Movate’s multi-tier support services and domain expertise across industries such as XaaS, networking, security, storage, etc. Reduce resolution times with the latest cognitive technologies and offer comprehensive, cohesive, and multi-lingual technical support. With Movate’s engineer productivity tools, drastically improve performance, and ensure faster and better resolutions for your customers.
Next-gen gig ecosystem at your fingertips
Gig peer experts for enterprise
Augment your traditional support methods with our innovative gig ecosystem. We connect enthusiastic talent across the world to gather user perspectives. Find exceptional peer-to-peer support experience that complements your full-time support engineers to deliver agile, empathetic, and game-changing support to your customers. Redefine support structure, reduce costs, delight customers, and more by tapping into a worldwide talent pool.
Transform your customers into growth catalysts
Customer Success
With Movate, get a 360-degree view of your customers, understand their journey and goals, and identify patterns to ensure customer success. Through our finest onboarding, adoption, and renewal management strategies, we boost your customer lifetime values. Using our ValuePlus framework and technology partnerships like Gainsight, we ensure your customers achieve maximum value from your product.
Redefine your customer relationships
Enterprise customer support
Superior CX requires an end-to-end understanding of your products and services, as well as a culture focused on delivering customer satisfaction. At Movate, we focus on transforming each interaction into an opportunity to drive impactful customer experiences that strengthen your brand. With our proven strategies, deliver operational efficiencies, find new service opportunities, and develop better relationships with your customers.
Value-first approach for business growth
Professional Services
Successful implementation needs extensive knowledge of products and their environments. At Movate, we dig deep to understand your assets and current environment, enabling faster and smoother implementations. We have dedicated skilled resources for the implementation and integration of COTS technology and SaaS products. Take advantage of our comprehensive consulting and training services to help you enhance your enterprise product services.
Driving Impact
- Integrated support ecosystem of chat, email, self-help and voice channels
- Multilingual and cross-functional tech support across front office RMA, logistics, invoicing, account management, incident resolution
- Shift-left strategy with automation and analytics to understand and improve customer journeys
- Enable support engineers with technology to drive smooth channel-less experiences
- Automated customer engagement to furnish missing information and drive consistency
- Process QA automation to drive 100% case audits and process adherence
- Insight-powered outbound, inbound and web sales across multiple channels
- Outcome-based engagement based on number of active customers per month
- Team of qualified sales engineers in nearshore and onshore locations
Awards & recognitions
100+ international awards and 300+ analyst recognitions
October 24, 2024
Movate wins  ‘Best Outsourcing Provider of the Year 2024’ by the International Customer Management Institute (ICMI)
October 9, 2024
Movate wins ‘Excellence in ESG Recognition Award’ at the 1st edition of the Corporate Excellence Conference & Awards by iNFHRA
October 9, 2024
Movate recognized with the Golden Award for ‘Excellence in Workplace Security’ at the 1st edition of the Corporate Excellence Conference & Awards by iNFHRA
May 31, 2024
Movate wins Gold Globee in the category Disruptive Service Innovation at the 4th Annual 2024 Globee Awards for Disruptors
May 16, 2024
Movate named Platinum Winner in the category ‘IT Service Provider of the Year – 2024’ by TITAN Business Awards
April 16, 2024
Movate wins Gold Stevie for the Customer Service Outsourcing Provider of the Year 2024 at the 18th annual Stevie Awards for Sales & Customer Service
Resource Center
Read about the latest industry trends, technology breakthroughs, views of thought leaders and our perspectives to improve your business outcomes.
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