Customer Technical Support

Supercharge your brand’s technology experiences with powerful technical support

Digitalization has brought about sweeping changes to every part of a business. Consumer products, technology and data and much more are becoming increasingly complex. But we help you keep it simple for your customers.

Limited resources and expertise is the bane of a business. On the one hand, it affects growth and performance, and, on the other, you risk losing customer loyalty.

Partner with Movate to benefit from a robust technical support system that facilitates comprehensive customer understanding, intelligent process guidance, and improved interactions based on actionable insights.

Get a single pane view of all activities, proactive round-the-clock technical support to avoid disruptions, and expert human support enhanced by automation and AI for business impact.

Ready? Let’s go!

L1, L2, and L3 tech support

Impeccable CX relies heavily on the support ecosystem. A mature tech support team provides seamless service across L1, L2, and L3 support tiers with continuous monitoring across all channels.

Movate’s technical support services give you all that and more.

Return material authorization

Efficient, fast, economical. That’s what you need for an effective RMA program. Leave it to us to make your RMA process hassle-free and seamless to ensure happy customer experiences.

Escalation management

When it comes to escalation management, having an intuitive process makes all the difference. Boost your CX and retention with our well-planned escalation management services.

Technical knowledge management

True digital transformation rests on not just effective communication but also content. Streamlining and managing technical knowledge across digital assets in line with business strategies is key to providing optimal customer experiences. Here’s why your business should choose us.

Paid and premium support

Transform your customer relationships with our off-the-shelf, premium customer tech support services. Powered by advanced analytics and intelligent automation tools, our premium services are geared to provide customized multichannel support to increase ROI, deliver tangible value, and boost performance.

Empower your customer today

Meaningful business outcomes

Personalized, result-driven engagements to deliver true business value

Proactive analysis and resolution

Analyze harmful patterns, identify uncharacteristic behavior, and trigger automatic resolutions to resolve issues well ahead of time

Intelligent search for efficient self-help

Automated in-depth search function across multiple repositories for quick and effective self-help

Smart virtual assistants

AI-enabled assistants for faster responses, specific answers, personalized experience, and uninterrupted service

Agent amplification

Boost agent performance with a 360-degree view of the customer, integrated knowledge management, and AI-enhanced smart case analytics

(AI)ccelerate. Innovate. Movate.

This reflects who we are at the core, what we stand for, live, and breathe every single day. This powers our brand and inspires every Movator to pursue excellence at work with speed and innovation.

Resource Centre

Experience channel-less freedom

We have the omnichannel capabilities to provide seamless no-stitch customer support experiences to your customers and remarkable business outcomes at lower costs.