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Movate Edison delivers business outcomes and ROI in CX

ROI in CX

In the age of platform wars where CX pros seek to get that extra edge over their competitors, MOVATE™ EDISON (Previously known as CSS EDISON™) shows it has a mind of its own. The intuitive thinker finds a place in the strategic arsenal of every decision-maker wanting to retransform and get ahead in a competitive landscape. The platform emerged as the 2021 Gold Stevie Winner for the best use of technology in customer service. Let’s discover the journey and what makes this product a cut above the rest. Discover how Movate Edison drives business outcomes and delivers ROI in CX, transforming customer experiences with innovative solutions.

The Coming-Of-Age Story

Let’s be clear, the platform is certainly not a new kid on the block. Pandemic or no pandemic, MOVATE EDISON was never an afterthought but a gradual evolution over the past 5 years to morph into a product that’s ready to adapt for tomorrow. Having started as Digital Contact Center (DCC), the upgraded version now known as MOVATE™ EDISON is built on 3 pillars: Customer Engagement, Intelligence and Insights, and Associate Amplification. “The journey thus far has witnessed the upgraded avatar taking the market by storm—3 pillars, 4 strategies, 6 outcomes. Clients get the real deal,” remarked a design thinker from the Innovation Labs team at CSS Corp (Now known as Movate). A sharp eye on the agent experience (engineers or associates), CX, and outcomes mean MOVATE EDISON holds a tight reign over the support ecosystem.