Archives: resources
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Transformed customer engagement with voice analytics from call data for a global networking company
About the client Our client is a global US-based computer networking company producing networking hardware for consumers, businesses, and service providers. They are active through 19k resellers across the globe and their product line includes routers, gateways, switches, WAP (Wireless Access Points). Client challenge The client wanted to streamline quality of support, improve on the
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11% sales conversion improvement by fleet optimization and cross-sell upsell for a global smart mobility company
About the client Our client is an international mobility service provider with about 2,000 locations in more than 100 countries. They are active in the business areas of vehicle rental, car sharing, ride-hailing, and subscription services. Client challenge The client is the field of car rentals -a competitive market that is defined by other big
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Salesforce Revenue Cloud Services
Salesforce Revenue Cloud is part of the Salesforce Customer 360 Platform that provides a unified platform for managing sales, pricing, quoting, billing, and revenue recognition
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Redefining Business Engagements with Outcome-based CX Models
Business models are changing when it comes to CX management. The varying needs of modern business place immense pressure on factors like technology, skills, time and capital. Successful businesses need successful models that churn out a winning pathway, but most enterprises fall back on the way contracts are set and drive such that they face
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A Global Transportation Agent Saves Millions on CX Spend and Improves Driver Retention by 15% Through Directly OnDemand
The client was facing difficulties with supporting customer requests during high-demand periods and was considering alternative customer support approaches alongside their traditional support model to enhance customer experience.
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Seamless JIRA Service Desk Migration for a Multinational Mobile Advertising Technology Company
About the Client The case study examines how a leading mobile advertising provider collaborated with Movate to effectively adopt a cloud framework and drive innovation, producing outstanding results. The Client Challenge The client required a thorough and all-encompassing service, including a migration assessment concentrating on Jira and M&A. This involved a detailed analysis of the
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Contact center transformation with Service Cloud
Transforming contact centers to elevate the customer & agent experiences across channels is crucial in today’s experience era. An agent’s mandate is to offer personalized and contextual customer support improving the customer experience and satisfaction. But dealing with astronomic call volumes, siloed applications and screens, and the need for real-time customer support is a tall
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Business Models of the Future
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Seizing opportunities and growth
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Salesforce AMS-Deliver Value and Maximize ROI
Movate is helping organizations transform the way they interact, engage, retain and support their end customers, employees and partners using Salesforce solutions and capabilities. Our Salesforce Application Managed Services enable organizations to maximize ROI from their Salesforce investments, maintain peak performance of Salesforce Applications and adapt to evolving business needs through our home-grown platforms and