Archives: resources
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40% boost in sales using insights-driven selling for a leading American telecom equipment company
About the client Our client is a US-based, 30-year-old telecommunications company engaged in providing data, video and telephony systems for homes and businesses. Client Challenge The client wanted to improve its sales funnel and retain customers. Their sales figures weren’t painting a healthy picture. The client wanted its sales teams to improve on the way
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40% TCO reduction using an efficient WFM solution for a US-based leading cloud communications company
About the client The client is a US-based cloud communications provider of residential telecommunications services based on voice over Internet Protocol (VoIP). They have products across unified communications, contact centers, communications APIs, home VoIP phone service providers. Client challenge The client was having a tough time balancing out multi-vendor OPEX costs while improving customer experience
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Re-define your Contact Center Experience
Movate is a digital technology and Customer services company that helps contact centers and customer service organizations improve their game with innovation, next-gen solutions and engaging business models. Being a human-centered, technology and experiences company, we focus on building empathetic customer centric solutions, that have made us the trusted partner of choice for the world’s
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Redefining the user experience for a global data storage OEM
About the client The client is a US based global company and they develop all-flash data storage hardware and software products. Client Challenge Outsourcing support for the first time can be a tricky situation to be in. Our client went through that phase as they outsourced customer support operations to us and wanted to improve
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10X Scale up of engineers via a Hire, Train and Deploy model for a fast-growing US-based cybersecurity company
About the Client Our client is a US-based multinational cybersecurity company providing cybersecurity services and products to clients worldwide. They have a presence in more than 150 countries and provide solutions within Network security, cybersecurity and Cloud computing domains. Client Challenge With security being watchwords for enterprises, the client was experiencing growth and they
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USD1.2M per month sales achievement by managing inbound & outbound sales for a leader in e-signature market
About the client Our client is a US-based company that allows organizations manage electronic agreements with electronic signatures on different devices. They have around 1.5 million clients in 180 countries. Client Challenge Our client was in the highly competitive subscription industry where their revenue is based on the number of active subscriptions they can handle.
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An optimized digital ecosystem with Oracle to Salesforce migration for leading telecom company
About the Client Our client is a US-based telecommunications company that specializes in providing software platforms, systems, and services to support the delivery of broadband services. They provide cloud, software platforms, systems and services to communications service providers. Client Challenge With hundreds of customers using their products across the world, the client was having inconsistencies
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Transforming operational efficiency and customer excellence for a leading analytics SaaS platform
About the client Our client is a US-based software company with a global reach. Their products are used for data science and analytics. The software is designed to make advanced analytics automation accessible to all data workers. Client challenges The client is in the field of data analytics and used the help of a third-party
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40% surge in engineer’s productivity with an AI-powered log analyzer for a leading telecom company
About the client Our client is a France-based multinational telecom company dealing with Hardware, software and services to telecommunications service providers and enterprises. It has operations in over 130 countries. Client Challenge The client’s log analysis process was time-consuming and manual. This resulted in longer durations before results could be obtained, wore down engineers who are driving
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Transformed employee performance with an experiential training program for a global data storage company
About the client Our client is a global US-based data storage organization manufacturing data storage devices, hybrid and solid-state drives for clients. Client Challenge With a mandate to provide the highest levels of customer service, our client was looking to improve service levels through proper training. They wanted to use technology to improve the training