Archives: resources
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Movate Edison – CX Transformation Platform
A modern-day contact center has numerous moving parts, ranging from customer engagement applications, queuing and routing systems, to CRMs and workforce optimization solutions. Running this complex ecosystem seamlessly and harmoniously, is critical to reducing customer effort and delivering world-class customer satisfaction. However, the industry lacks a platform that binds these different components together synergistically. Backed
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Transform Data into actionable insights with Salesforce Agentforce
What is an Agentforce Agent? An Agentforce Agent is a proactive, autonomous application that provides specialized, always-on support to employees or customers. Agentforce Agents are equipped to take on a variety of roles. They’re equipped with the necessary business knowledge to execute tasks according to their specific role. This flyer highlights how Agentforce empowers intelligent
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ESG Report
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Enabling a disruptive autonomous vehicle manufacturer get launch-ready with content enrichment support
About the Client The client is a US-based company and one among the many players in the autonomous vehicle markets. They develop and manufacture self-driving vehicles aimed at urban mobility giving passengers a unique driving experience. The Client Challenge They wanted to get market-ready products at optimal costs while enabling superior, technology-laced driving and CX
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Die Hard Support For Die Hard Gamers Through the Gig Peer Network
About the Client Our client is one of the largest video gaming brands that manufacture gaming consoles and next-gen gaming experiences. They have an online streaming service and an internal game development studio. The brand was first introduced in the US in 2001. A lot has changed with the brand, bringing more power and value
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24% customer churn reduction for a leading telecom conglomerate made possible by Movate Edison
About the Client The client is a global multinational telecommunications conglomerate with a global subscriber base of more than 150 million customers. They provide a range of services spread around cable television, landlines, mobile phones, broadband, IPTV, digital media, Internet, Telematics. The Client Challenge With a huge customer base, the most challenging aspect for the
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Elevate Your Salesforce Transformation Using Our Service Offerings
Movate’s Salesforce practice and partnership has been helping enterprises reap maximum benefits from their Salesforce implementations for the past decade. With a holistic approach to digital transformation, Movate’s cross domain expertise helps enterprises across Telecom, Media, Technology, Retail, CPG, Healthcare & FinServ domains achieve more from their Salesforce implementations. Our prebuilt solutions, expertise on various
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Empathetic support through a gig model for a leading manufacturer of outdoor products and automobiles
About the client Our client is a global company which designs, engineers, manufactures and distributes motocross, enduro, supermoto and street motorcycles. Client Challenge The client was consolidating their recent commissioned support centers and wanted support to be flawless despite the fact they were starting up. They wanted all customers to experience seamless support. Anticipating swells
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50% cost reduction by transforming member portal experience for a leading health insurance plan provider
About the client Our client is a US-based nonprofit insurance company dealing with health insurance within the medical industry. They have over 2 million subscribers who are insured through employer insurance packages. Client Challenge Working with a third-party platform to maintain their voluminous member database, our client was finding it challenging to continue providing services
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40% boost in sales using insights-driven selling for a leading American telecom equipment company
About the client Our client is a US-based, 30-year-old telecommunications company engaged in providing data, video and telephony systems for homes and businesses. Client Challenge The client wanted to improve its sales funnel and retain customers. Their sales figures weren’t painting a healthy picture. The client wanted its sales teams to improve on the way