Posted Date : 10th Jun, 2024
Job Category :
Philippines
Posted 6 months ago
Job title: Technical Support for Hardware and POS Account
Location : Asian Century Center (ACC) Building
Experience: Min 1 year in the BPO industry (H/W or S/W support)
Education Qualification: High School Diploma
No of Openings: 50 – 100 Tech Support
Roles and Responsibilities:
- Required to troubleshoot Computer Hardware and Software
- Having POS devices troubleshooting experience is a plus
- Will support drive-through machinery like speakers, microphones, headsets, etc.
- B2C and B2B Inbound and outbound transactions via Phone (85%) and E-mail (15%)
Required Skills:
- With at least 1 year of hardware and software support experience in the BPO industry
- With experience using CRM tools and remote desktop
- With experience in using computer operating systems
- Customer/client-facing experience is a must
- Excellent verbal and written communication skills
- Experience in ISP Support
- Experience with Point of Sale is an advantage
- Experience in international center.
- Willing to work on site
- Amenable to work in night shifts and shifting schedules