Technical Support Agent L1 - L1 Tech Support Services in Costa Rica

Technical Support Agent

Posted Date : 02nd Jun, 2024

Job Category :

Costa Rica

Posted 6 months ago

Job title: Technical Support Agent
Work Location: UL/Terra Campus
Experience: Previous customer service experience (6 months) desirable in a technical background.
Education Qualification: High school Diploma is a must, CCNA modules are a plus

Roles and Responsibilities:

Ticket support
Customer support
L1 Technical troubleshooting

Required Skills & Desired Skills:

High school Diploma is a must, studies in a technical field is a plus
Previous customer service experience (6 months) desirable in a technical background
Technical studies or background
B2+ or higher English level
CCNA modules are a plus

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Name(Required)

Email(Required)

Phone(Required)

Do you have a high school diploma?(Required)

Are you ok working on a hybrid model (3 days on site)?(Required)

Are you proficient in English > B2+?(Required)

Do you have any Technical Support Experience working in the BPO industry?(Required)

Are you willing to take a drug test in accordance with local law/regulations?(Required)

Do you have any certification/course certicated related to CCNA?(Required)

Candidate legal ID:(Required)

Your current location?(Required)

Attach Resume(Required)

Accepted file types: pdf, docx, doc, Max. file size: 10 MB.

Job Level

1-6 years

Technical Support Agent

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