Posted Date : 23rd Jul, 2024
Job Category :
Philippines
Posted 4 months ago
Job title: Quality Analyst
Work Location: East Gate Business Center (EGBC)
Experience: 1-5 Years
Education Qualification: High School Diploma
No of openings: 7
Roles and Responsibilities:
- Complete quality certification prescribed by Quality Team
- Audit surveyed calls and provide verbatim feedback using the prescribed monitoring tool
- Provide aid in facilitating or co-facilitating coaching and feedback session with agents
- Consolidate quality data and maintain the internal Quality Dashboard
- Provide data and root cause analysis on audited calls
Required Skills & Desired Skills:
- At least 1-5 years QA background in a BPO environment, handling an International Financial Account
- Amenable to work onsite at Antipolo City
- Willing to work in rotational shifts
| Job Level | 2 – 8 Years |