Job Archives
Job title: IT Support Engineer
Work Location: BTC, ACC, EGBC**
Experience: 4-8 Years
Education Qualification: HS Diploma. Any Certification in IT Systems/Data/Voice Related Courses is an Added Advantage.
No of openings: 1
Roles and Responsibilities:
- Good Desktop/Laptop trouble shooting/Remote Tools with Prior Experience in a Corporate IT company, Providing on Software/Hardware, Technical support for end users.
- Knowledge in Network/Voice and Server trouble shooting from end user machines, Risk management, taking actions to minimize failures, Diagnosing, and removing hardware, network, and software failures.
- Good Knowledge on IT Asset Management, Servicing computer equipment, and peripherals. Must have knowledge in Implementation/Handling/Management of the remote management Tools.
- Good English Speaking, Written & Verbal communication also to have good Chat Skill & E-Mail communication.
- Good knowledge in Vendor Communication and follow ups.
- Good Knowledge on Remote Tools access and trouble shooting issues remotely and globally.
- Handling and processing reports on the 1st and 2nd support lines (Help Desk, CC, Service Desk Plus).
Required Skills & Desired Skills:
- At least 4-8 years as an IT Engineer
- Creating technical documentation is required.
- ISP Contact and follow ups with multiple vendors is a Must Skill.
- Inventory management, IT hardware and software maintenance is a must knowledge.
- Managing ITCC Support remotely from various part of the world for company is a must skill.
- Good Knowledge on IT Asset Management, Servicing computer equipment, and peripherals. Must have knowledge in Implementation/Handling/Management of the remote management Tools.
- Good English Speaking, Written & Verbal communication also to have good Chat Skill & E-Mail communication.
- Good knowledge in Vendor Communication and follow ups.
- Good Knowledge on Remote Tools access and trouble shooting issues remotely and globally.
Note: **Bonifacio Technology Center, Bonifacio Global City, Taguig or Asian Century Center, Bonifacio Global City (BGC) in Taguig City or (East Gate Business Center, Masinag, Antipolo)
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Job Level | 2 - 8 Years |
Job title: Report Analyst
Work Location: (East Gate Business Center, Masinag, Antipolo)
Experience: 2-3 Years
Education Qualification: High School Diploma
No of openings: 2
Roles and Responsibilities:
- Ability to work independently and closely with the assigned campaigns.
- Responsible for generating and publishing reports with utmost accuracy by enhancing the value of data and information assets used to drive the statistics on the required parameters.
- Interpreting data and analyzing results using statistical techniques.
Required Skills & Desired Skills:
- At least 3+ years of BPO experience.
- Strong proficiency in Excel,
- Experience with visualization and dashboarding tools like PowerBI, Looker, Tableau.
- Flexible with extending shifts when needed.
- Strong modeling, communication (verbal, written, presentation) skills.
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Job Level | 2 - 8 Years |
Job title: Real-Time Analyst
Work Location: (East Gate Business Center, Masinag, Antipolo)
Experience: 2-3 Years
Education Qualification: High School Diploma
No of openings: 2
Roles and Responsibilities:
- Strong quantitative and technical aptitude.
- Detail-oriented, with a high emphasis on quality/quantity balance.
- Able to interact and negotiate with all levels of management.
Required Skills & Desired Skills:
- 2-3 Years as a Real-Time Analyst
- Excel, Reports, Queue Management
- Willing to work in rotational shifts
- Ability to work independently - time management skills.
- Flexibility and adaptability required.
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Job Level | 2 - 8 Years |
Job title: Customer Service Representative
Work Location: Bonifacio Global City (BGC) in Taguig City
Experience: 6months -1 Year
Education Qualification: High School Diploma
No of openings: 100+ Openings
Walk-in Interview: Every Monday – Wednesday
Walk-in Date: 9.30 AM to 3.00 PM
Roles and Responsibilities:
- Manage large amounts of incoming phone calls, Emails and/or Chats
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Required and Desired skills:
- 6-12 months of proven customer support experience or experience as a Client Service Representative
- High school diploma
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
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Job title: Technical Lead
Work Location: Chennai
Experience: 10-15 years
Education Qualification: Any Graduation Degree
No of openings: 4
Roles and Responsibilities:
- Perform code reviews and refactoring discussions with multiple domains and delivery teams to ensure high-quality deliverables.
- Conducting feasibility studies to ensure the product is up to date with the latest technologies.
- Root Cause Analysis: Cracking the code on the toughest bugs by diving deep to find the true root cause and identifying permanent fixes based on your analysis.
- Take initiative and be responsible for the technical solution.
- Develop tools and applications by producing clean, efficient code.
- Capability to learn new technologies quickly, stay up to date on the latest industry technology trends and techniques.
Required Skills & Desired Skills:
- 10+ Years IT Experience with 5+ Years’ experience in developing web applications with heavy usage of JavaScript.
- Expert in Frontend, Middleware design, development & implementation with experience in Angular, Node Express, and related technologies.
- In-depth knowledge of the RESTful API design.
- Solid understanding of JavaScript & Typescript.
- Strong understanding of UI frameworks/languages such as Angular.
- Hands-on experience in designing, implementing, and optimizing database schemas using RDBMS, with a focus on MySQL or Postgres.
- Proficient in writing complex SQL queries, stored procedures, and triggers.
- Solid coding skills with the ability to guide teams through massive refactoring exercises and improve coding standards across large codebases.
- Experience developing cloud software services and an understanding of design for scalability, performance, security, and reliability.
- Expert in JavaScript/ES6, building Responsive, high performing, heavy-traffic web applications using JS Frameworks (Angular, etc.) and third-party libraries.
- Experience with unit-test driven approach to development.
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Job Level | 6- 12 years |
Job title: Senior ELK Developer
Work Location: Chennai
Experience: 6-12 years
Education Qualification: Any Graduation Degree
No of openings: 3
Roles and Responsibilities:
- Implementing solutions that includes technologies such as Node.JS, Redis, PostgreSQL
- Experience developing complex data ingestion, analysis, and visualization pipelines from
- disparate data sources in varying formats.
- Strong understanding of Elasticsearch index configuration options.
- Elasticsearch work requires refactoring involving search engine understanding
- Enable API based data consumption from Elasticsearch to external applications
- Write efficient queries to extract data from Elasticsearch as a possible payload for visualization in an external dashboard.
- Build reports using APIs that leverage Elasticsearch
- Design and develop data ingestion scripts to load data into Elasticsearch from disparate custom data sources.
- Design and develop data-quality improvement methods and scripts to address the
- completeness, currency, accuracy and availability of the data.
Required Skills & Desired Skills:
- Overall IT Experience: 6+ Years: Mandatory – 6+ Years
- Candidate must have strong knowledge in ES and work Independently.
- 4+ years of experience working with large and varying data sets, applying qualitative and quantitative analysis to interpret the data.
- 2+ years of hands-on experience with good working knowledge of advanced search
- queries and features using ELK stack (Elastic Search, Logstash, Kibana) is mandatory.
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Job Level | 6- 12 years |
Job title: Senior Data Engineer
Work Location: Chennai
Experience: 6-12 years
Education Qualification: Any Graduation Degree
No of openings: 5
Roles and Responsibilities:
- Adhere to estimates for completing the features/user stories.
- Develop unit testing of code components.
- Write well designed, testable, scalable and efficient code by following software development best practices.
- Collaborate and communicate effectively with other stakeholders.
- Participate in the Agile / SCRUM development process, sizing work items and completing sprint tasks
- Create technical documentation for reference and reporting.
Required Skills & Desired Skills:
- Mandatory skills (8+ Years of experience in Data engineering with 5+ Years on Python is Mandatory)
- The person should be strong in Python
- Hands-on and working knowledge in Python
- Having good knowledge of RDBMS any SQL
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Job Level | 6- 12 years |
Job title: Senior Database Developer
Work Location: Chennai
Experience: 6-12 years
Education Qualification: Any Graduation Degree
No of openings: 6
Roles and Responsibilities:
- Conduct SQL objects code review & Performance tuning.
- work on Microsoft SQL and MYSQL DB.
- Strong knowledge in RDBMS and NoSQL Concept with strong logical thinking and solutions.
- Expert in transaction databases (OLTP) and ACID property, handling large scale application databases.
- Consult application developer to provide suggestion / SQL's / PGSQL’s on DB with best solutions.
Required Skills & Desired Skills:
- Strong development knowledge in DB Design & development with 6+ Years’ to 10 Years experience (Postgres DB) – Mandatory
- Strong hands on writing complex PGSQL, procedure and Functions & prevent blocking and Deadlocks
- Conduct SQL objects code review & Performance tuning( Mandatory )
- Having hands on Microsoft SQL and MYSQL DB is an advantage.
- Strong knowledge in RDBMS and NoSQL Concept with strong logical thinking and solutions (Highly required)
- Expert in transaction databases (OLTP) and ACID property with handling large scale application databases(Mandatory)
- Consult application developer to provide suggestion
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Job Level | 6- 12 years |
Job title: Technical Support Engineer
Work Location: Chennai
Experience: 1- 5 years
Education Qualification: Any Graduation Degree
No of openings: 30+ Openings
Roles and Responsibilities:
- Responsible for handling customer queries/issues through Voice and or Non-Voice (International) transactions to the best of customer satisfaction.
- Necessary documentation of calls.
- Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meeting goals set by the project.
Required Skills & Desired Skills
- 1-5 Years relevant work experience
- Excellent communication skills.
- Graduation is mandatory,
- Flexible to work in US Shifts (Rotational Night Shifts)
Document to carry:
- Updated CV
- Academic qualifications documents
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Job title : Customer Care Specialist
Work Location: 3rd floor, Building #1, Ultra Lag, Lagunilla, Heredia.
Experience: More than 6 months of Call Center experience
Education Qualification: High School Completion
Role and Responsibilities
- Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
- Documents details of customer interaction into system.
- Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
- Meets or exceeds various performance requirements, including but not limited to
- Customer service skills,
- Accuracy, schedule adherence,
- Speed to resolution
- Partners with escalation group to obtain addition support.
Required Skills & Desired Skills
- Proficiency English Level >B2+
- 6 months experience in a role responsible for customer satisfaction- Success operating independently and navigating competing priorities in a constantly changing
- environment
- Strong communication, organizational, and influencing skills
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Job Level | 1- 5 Years, Fresher / Entry Level |
Job title: Technical Support for Hardware and POS Account
Location : Asian Century Center (ACC) Building
Experience: Min 1 year in the BPO industry (H/W or S/W support)
Education Qualification: High School Diploma
No of Openings: 50 – 100 Tech Support
Roles and Responsibilities:
- Required to troubleshoot Computer Hardware and Software
- Having POS devices troubleshooting experience is a plus
- Will support drive-through machinery like speakers, microphones, headsets, etc.
- B2C and B2B Inbound and outbound transactions via Phone (85%) and E-mail (15%)
Required Skills:
- With at least 1 year of hardware and software support experience in the BPO industry
- With experience using CRM tools and remote desktop
- With experience in using computer operating systems
- Customer/client-facing experience is a must
- Excellent verbal and written communication skills
- Experience in ISP Support
- Experience with Point of Sale is an advantage
- Experience in international center.
- Willing to work on site
- Amenable to work in night shifts and shifting schedules
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Job title: Senior Recruiter
Work Location: 1600 Eberhardt Rd Temple, TX 76504
Experience: Previous customer support experience
No of Positions: 2
Job description:
- Movate is a part of global information and communication technology company. We strongly believe our people are the reason for our success.
Summary/Objective:
- In this role, you will work with internal managers, candidates, new hires and be an integral member of the Recruitment Team.
- There is heavy interaction with HR, Payroll, Finance, production work centers, and worldwide corporate entities.
Essential Functions:
- Manage the full cycle administration of the applicant process form screening to offer acceptance
- Screening, processing, communicating with candidates, scheduling interviews, background checks, verbal/formal offers, etc.
- Build relationships with candidates and hiring managers
- Data entry/professional administrative work experience
- Excellent written and verbal communication skills
- Strong attention to detail and impeccable follow-through
- Excellent organizational and time management skills
- Desire to communicate to and set clear job expectations for candidates
Other Functions:
- Scan candidate evaluation documents for electronic storage and dispose of originals.
- Identify and track non-selected candidates for future consideration.
- Coordinate third-party recruitment appointments.
Work Environment/Physical Demands:
- Placing multiple telephone calls, prolonged typing, scanning, and copying sessions.
- Prolonged sitting at a desk in a supportive office chair.
- Typing updates to open requisitions.
- Working in an office environment and maintaining normal business hours.[i]
Required Education/Experience and Competencies:
- HS/GED required, AA or BA desired.
- Prior experience in a recruiting admin or coordinating role
- Ability to learn and adapt quickly.
- Competitive drive and ambitious “whatever it takes” attitude
- Ability to thrive in a fast-paced environment.
- Superior written, verbal and interpersonal communication skills are required.
- Proficiency in MS Office Suite, especially MS Word; being comfortable with MS Excel, PowerPoint, and Outlook is required.
- Email message management using electronic files with consistent rules.
- Capable of general office machines and, electronic and paper filing systems.
- Must be able to exercise personal judgment in the execution of duties.
- Flexible to occasionally work aggressive schedules during peak demand.
- Other office administrative duties as assigned.
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Job Level | Senior Level |
Job title: IT Manager
Work location: Costa Rica
Total work experience: 6-12 years
Relevant experience: 5-6 years
Education qualification: Any Graduate / Diploma Engineer
Roles and Responsibilities:
- Candidate must work as SPOC for all IT requirements and support for the CR location. Supervise team and delegate the daily/weekly/monthly work
- Conducting team meetings and review deliverables
- SLA Measurement, Reporting & Adherence
- Periodic evolution of SLA metrics and Audits
- Participate in all IT audits for the location and assist business and Infosec team
- Provide technical resolution to L1 team in case any support is needed
- Provide Deskside support for 3 offices in CR and address all issues within SLA
- Experience in desktop engineering including Imaging, packaging, software distribution etc
- IT Inventory management, update in Asset tool for all assets movement
- Ability to interact with Site Leader and other business stake holders during project ramp up, participate in discussion with business and client if required
- Regular connect with key users / senior users and take continuous feedback and do continuous service improvment and users experience
- Measure Endpoint Compliance & achieve desired target as per company's IT guidelines
- Ability to drive and manage IT operations at locations with minimum involvement of leadership team
- Coordinate with all backened IT team, client IT team for any outage or major IT issue for business or projects
Required Skills & Desired Skills
- 5-6 years relevant work experience and IT Manager
- Good knowledge on IT Infrastructure like Active Directory, DNS, DHCP, Proxy, Patch Management, Remote software Deployment tool, LAN, WAN, Wifi, Azure etc
- Strong knowledge and experience in managing End users Computing, IT Helpdesk, IT Service Desk Ticketing Tool
- Understand key matrics and define KRA for team and measure team's performance
- Good understanding on VPN, Antivirus, Palo Alto XDR, Bit Locker, DLP etc
- Basic understanding on Azure, MFA, Azure AD, Exchange online
- Good troubleshooting skills on networking related troubleshooting from endpoint side, slow performance of systems etc.
- Must be good in Stake holders management
- Must have excellent communication skills
- Accountability & End to end ownership to deliver the support on time
- Must track CSAT & DSAT and take necessary actions to improve Users Experience
- Must have experience to manage IT operation for 1000+ end users and knowledge on BPO IT operations would be an added advantage
- Knowledge on SLA, OLA, ITIL processes
- Excellent Team management skills
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Job Level | 5 - 8 Years |
Job title: Trainer
Designation: Specialist
Work Location: Chennai
Experience: 5-7 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings
Summary:
- We’re looking for a Trainer who is passionate about teaching others and helping them to succeed.
- The ideal candidate will have experience working in a call center environment and be able to effectively train others on the various systems and processes used.
- If you have a strong desire to help others learn and grow, then we want to hear from you!
Trainer Duties:
- Provide training and instruction to customer service representatives to ensure successful performance of job duties
- Develop online and in-person course curriculum for all job functions.
- Provide feedback to managers on the performance of staff members.
- Train new employees or retrain experienced staff members.
- Maintain a training program schedule and calendar.
- Provide training to new and additional locations as needed.
- Obtain or participate in continuing education to enhance technical knowledge
- Develop and implement new training programs as needed.
Responsibilities:
- Provide accurate and timely training and support to new staff to ensure successful implementation of key call center processes and policies
- Coordinate with senior-level call center members to ensure proper usage of consumables and schedule staffing according to call volume
- Update and maintain material inventory
- Perform other duties as required by supervisor
Required Skills & Desired Skills
- Any Degree (Graduation mandatory)
- 1+ years’ call centre training experience
- Ability to train all levels of customer service representative.
- Strong interpersonal, communication, and presentation skills.
- Ability to train with presentations, videos, and hands-on exercise
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Job Level | Senior Level |
Job title: Technical Support Agent
Work Location: UL/Terra Campus
Experience: Previous customer service experience (6 months) desirable in a technical background.
Education Qualification: High school Diploma is a must, CCNA modules are a plus
Roles and Responsibilities:
- Ticket support
- Customer support
- L1 Technical troubleshooting
Required Skills & Desired Skills:
- High school Diploma is a must, studies in a technical field is a plus
- Previous customer service experience (6 months) desirable in a technical background
- Technical studies or background
- B2+ or higher English level
- CCNA modules are a plus
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Job Level | 1-6 years |