L2 Mid Technical Support – Java/Python

Posted Date : 02nd Dec, 2024

Job Category :

Hyderabad

Posted 3 weeks ago

Job title: L2 Mid Technical Support – Java/Python
Work Location: Hyderabad
Experience: 4-6 Years
No of openings: 6-7

Roles and Responsibilities:

Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
Coordinate and work with client Engineering team / Tool owners.
Good understanding of SDLC and agile methodologies is a pre-requisite
Define strategies to provide world class support to end-users’ queries
Logical thinking and problem-solving skills along with an ability to collaborate
Act as the point of contact for escalations and handle them as per the escalation procedures documented
Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
Participation in ad-hoc and recurring meetings
Shifts: 24*5 (Rotational Monthly)

Required Skills:

Graduate and above in any field
5+ years of experience in application development framework and DevOps
Good interpersonal, communication (English – verbal and written) and presentation skills
Able to analyze the data, make data-driven decisions and should have an eye for detail
Proficiency in the below tools will be preferred
Dev Ops – Release Management, Puppet, Chef, Jenkins.

Good to have:

Knowledge on Code repository such as Git and Github
Knowledge on Code release management tools
Cloud Applications (with Single Sign-On)
Knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.

Technical Skillsets

Job Level

5 – 8 Years