Posted Date : 19th Jul, 2024
Job Category :
Philippines
Posted 2 months ago
Job title: IT Support Engineer
Work Location: BTC, ACC, EGBC**
Experience: 4-8 Years
Education Qualification: HS Diploma. Any Certification in IT Systems/Data/Voice Related Courses is an Added Advantage.
No of openings: 1
Roles and Responsibilities:
- Good Desktop/Laptop trouble shooting/Remote Tools with Prior Experience in a Corporate IT company, Providing on Software/Hardware, Technical support for end users.
- Knowledge in Network/Voice and Server trouble shooting from end user machines, Risk management, taking actions to minimize failures, Diagnosing, and removing hardware, network, and software failures.
- Good Knowledge on IT Asset Management, Servicing computer equipment, and peripherals. Must have knowledge in Implementation/Handling/Management of the remote management Tools.
- Good English Speaking, Written & Verbal communication also to have good Chat Skill & E-Mail communication.
- Good knowledge in Vendor Communication and follow ups.
- Good Knowledge on Remote Tools access and trouble shooting issues remotely and globally.
- Handling and processing reports on the 1st and 2nd support lines (Help Desk, CC, Service Desk Plus).
Required Skills & Desired Skills:
- At least 4-8 years as an IT Engineer
- Creating technical documentation is required.
- ISP Contact and follow ups with multiple vendors is a Must Skill.
- Inventory management, IT hardware and software maintenance is a must knowledge.
- Managing ITCC Support remotely from various part of the world for company is a must skill.
- Good Knowledge on IT Asset Management, Servicing computer equipment, and peripherals. Must have knowledge in Implementation/Handling/Management of the remote management Tools.
- Good English Speaking, Written & Verbal communication also to have good Chat Skill & E-Mail communication.
- Good knowledge in Vendor Communication and follow ups.
- Good Knowledge on Remote Tools access and trouble shooting issues remotely and globally.
Note: **Bonifacio Technology Center, Bonifacio Global City, Taguig or Asian Century Center, Bonifacio Global City (BGC) in Taguig City or (East Gate Business Center, Masinag, Antipolo)
| Job Level | 2 – 8 Years |