Posted Date : 09th Dec, 2024
Job Category :
United States
Posted 2 weeks ago
Location: Onsite – Temple, TX
Education: High School Diploma
Experience: Minimum 6 months in a Customer Service Role
No of Openings: 50+
Summary:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients, utilizing strong communication skills and problem-solving abilities.
Responsibilities:
- Handle inbound and outbound customer calls professionally and courteously
- Assist customers with product inquiries, orders, and issue resolution
- Maintain accurate customer records in the computer system
- Provide information about products and services
- Upsell products and services to customers when applicable
- Resolve customer complaints in a timely manner
- Collaborate with the sales team to meet customer needs
Required Skills:
- Proficient in computerized systems for data entry and retrieval
- Ability to commute to Temple, TX 76504 (Required)
- Ability to type efficiently and accurately
- Prior experience in client services or customer support is preferred
- Strong command of the English language, both written and verbal
- Exceptional phone etiquette and communication skills
- Sales experience is a plus
- Bilingual proficiency is advantageous
- Familiarity with call center operations is beneficial
- Shift Timings: Monday – Friday – 8.00 am – 5.00 pm CST (Morning Shift)
Job Type: Full-time
Pay: $16.50 per hour
Expected hours: No less than 40 per week
Shift Timings: Monday – Friday – 8.00 am – 5.00 pm CST
Benefits:
- Weekends Off
- Dental Insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance