Posted Date : 09th Dec, 2024
Job Category :
Mauritius
Posted 2 weeks ago
Job title: Customer Service Representative – German Speakers
Work Location: Ebene Mauritius
Experience: 6 months to 1 year
Education Qualification: SC/HSC
Roles and Responsibilities:
- Provide support through Voice, Chat, Email & remote assistance (universal agent)
- Provide WOW customer experience
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Ability to follow processes, meet and exceed KPIs
- Identify and escalate priority issues
- Case/Ticket documentation
- Adhering to standard operating procedures required by the process and organization
- Awareness of relevant service levels
Required Skills & Desired Skills
- Knowledge on storage
- Troubleshooting experiences and related 3rd party software and hardware
- Basic networking concepts
- Excellent verbal and written communication skills
- Good listening skills
- Problem analysis and Problem solving
- Customer service orientation
- Quick learner
| Job Level | 1 – 2 Years, Fresher / Entry Level |