Posted Date : 05th Jul, 2024
Job Category :
Costa Rica
Posted 5 months ago
Job title : Customer Care Specialist
Work Location: 3rd floor, Building #1, Ultra Lag, Lagunilla, Heredia.
Experience: More than 6 months of Call Center experience
Education Qualification: High School Completion
Role and Responsibilities
- Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
- Documents details of customer interaction into system.
- Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
- Meets or exceeds various performance requirements, including but not limited to
- Customer service skills,
- Accuracy, schedule adherence,
- Speed to resolution
- Partners with escalation group to obtain addition support.
Required Skills & Desired Skills
- Proficiency English Level >B2+
- 6 months experience in a role responsible for customer satisfaction- Success operating independently and navigating competing priorities in a constantly changing
- environment
- Strong communication, organizational, and influencing skills
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| Job Level | 1- 5 Years, Fresher / Entry Level |