Posted Date : 19th Jul, 2024
Job Category :
Philippines
Posted 5 months ago
Job title: Business Analyst
Work Location: WFH
Experience: 3-5 Years
Education Qualification: Bachelor’s degree, preferably within a quantitative area (Operations, Accounting, Engineering, Economics, etc.)
No of openings: 1
Roles and Responsibilities:
- This role will work directly with both client and internal call center stakeholders to build, customize, generate and analyze reports that leverage a wide range of data sets to better understand efficacy of marketing initiatives, quality metrics, customer behaviors, and overall KPI attainment.
Required Skills & Desired Skills:
- 3- 5 years worked as a Business Analyst
- Strong proficiency in Excel, SQL for data extraction, and creating compelling analysis, reports and slides for different audiences.
- Experience with visualization and dashboarding tools like PowerBI, Looker, Tableau.
- Preference for Lean Six Sigma and COPC trained or certified
- Knowledge of Freshworks, Salesforce, or similar is a plus.
| Job Level | 2 – 8 Years |