Job Archives
Location: Onsite - Temple, TX
Education: High School Diploma
Experience: Minimum 6 months in a Customer Service Role
No of Openings: 50+
Summary:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients, utilizing strong communication skills and problem-solving abilities.
Responsibilities:
- Handle inbound and outbound customer calls professionally and courteously
- Assist customers with product inquiries, orders, and issue resolution
- Maintain accurate customer records in the computer system
- Provide information about products and services
- Upsell products and services to customers when applicable
- Resolve customer complaints in a timely manner
- Collaborate with the sales team to meet customer needs
Required Skills:
- Proficient in computerized systems for data entry and retrieval
- Ability to commute to Temple, TX 76504 (Required)
- Ability to type efficiently and accurately
- Prior experience in client services or customer support is preferred
- Strong command of the English language, both written and verbal
- Exceptional phone etiquette and communication skills
- Sales experience is a plus
- Bilingual proficiency is advantageous
- Familiarity with call center operations is beneficial
- Shift Timings: Monday - Friday - 8.00 am - 5.00 pm CST (Morning Shift)
Job Type: Full-time
Pay: $16.50 per hour
Expected hours: No less than 40 per week
Shift Timings: Monday - Friday - 8.00 am - 5.00 pm CST
Benefits:
- Weekends Off
- Dental Insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
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Job title: Customer Service Agent Trilingual - Portuguese
Location: Tres Ríos, Terra Campus
Experience: 6 months to 1 year
Education Qualification: Highschool Diploma
Roles and Responsibilities:
- Provide great customer service to the clients, resolving issues and questions about the product.
Required Skills & Desired Skills:
- Minimum 6 months of experience in call center preferably inbound calls.
- High School Diploma
- Excellent Portuguese communication skills B2+ C1
- Intermediate English: B2, B2+
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Job Level | 1 - 2 Years, 6 - 1 Year |
Job title: Technical Support Engineer – Italian
Location: Mauritius
Education Qualification: School Certificate or Higher School Certificate
No of openings: 10
Roles & Responsibilities/ Job Description:
- Provide support through Voice, Chat, Email & remote assistance (universal agent)
- Provide WOW customer experience
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into the system
- Ability to follow processes, meet and exceed KPIs
- Identify and escalate priority issues
- Case/Ticket documentation
- Adhering to standard operating procedures required by the process and organization
- Awareness of relevant service levels
Required Skills:
- School Certificate or Higher School Certificate
- 6 months to 1-year experience.
- Italian Proficiency Language Native or near-native speaker
- Good understanding of French and English languages
- Excellent verbal and written communication skills
- Customer service orientation
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Job Level | 1 - 2 Years, 6 - 1 Year |
Job title: Technical Support Engineer – German
Location: Mauritius
Education Qualification: School Certificate or Higher School Certificate
No of openings: 10
Roles & Responsibilities/ Job Description:
- Provide support through Voice, Chat, Email & remote assistance (universal agent)
- Provide WOW customer experience
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into the system
- Ability to follow processes, meet and exceed KPIs
- Identify and escalate priority issues
- Case/Ticket documentation
- Adhering to standard operating procedures required by the process and organization
- Awareness of relevant service levels
Required Skills:
- School Certificate or Higher School Certificate
- 6 months to 1 year experience
- German Proficiency Language Native or near-native speaker
- Good understanding of French and English languages
- Excellent verbal and written communication skills
- Customer service orientation
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Job Level | 6 - 1 Year |
Job title: Financial Customer Service Specialist
Work Location: East Gate Business Center – Antipolo
Experience: 6 months and above
Education Qualification: High School Diploma
No of openings: 100 - 200 Customer Service Support
Roles and Responsibilities:
- Provide Customer support
- Monitor and provide services thru phone and email.
Required Skills & Desired Skills:
- With at least 6 months handling financial and Financial Technology (FinTech) account in the BPO industry
- Customer/client-facing experience is a must
- Excellent verbal and written communication skills
- Experience with Point of Sale is an advantage
- Experience in international Center.
- Amenable to work in night shifts and shifting schedules
- Amenable to work onsite at Masinag LRT Station, Antipolo?
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Job title: Trilingual Customer Support Representative
Work Location: Barranquilla, Colombia
Experience: 6 months
Education Qualification: Bachelor's Degree
No of openings: 1
Roles and Responsibilities:
- Provide a world-class experience to our customers by answering incoming questions from multiple channels, including phone, chat, and email.
- Resolve solutions to help customers thrive.
- Conduct procedures to escalate and coordinate the customer response in accordance with values.
Required Skills & Desired Skills:
- English Language with B2/B2+.
- 6 months of experience in customer service
- Portuguese Language Be/B2+.
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Job title: Japanese Customer Service Representative
Work Location: BGC and WFH
Experience: 6 months – 3 years
Education Qualification: High School Diploma
No of openings: 2
Roles and Responsibilities:
- Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
- Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
- Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.
Required Skills & Desired Skills:
- Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
- Willing to work in BGC Taguig City and the ability to work remotely.
- Flexibility to work Japanese business hours and be available during weekends and holidays as per business needs.
- N1 or native
- At least 6 months of professional customer support experience (Japanese language)
- Sound knowledge of telephone etiquette
- Use of Kanji
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Job Level | 1-3 Years |
Job title: Spanish Customer Service Representative
Work Location: BGC and WFH
Experience: 6 months – 3 years
Education Qualification: High School Diploma
No of openings: 2
Roles and Responsibilities:
- Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
- Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
- Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.
Required Skills & Desired Skills:
- Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
- Willing to work in BGC Taguig City and the ability to work remotely.
- Flexibility to work Spanish business hours and be available during weekends and holidays as per business needs.
- N1 or native
- At least 6 months of professional customer support experience (Spanish language)
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Job Level | 1-3 Years |
Job title: German Customer Service Representative
Work Location: BGC and WFH
Experience: 6 months – 3 years
Education Qualification: High School Diploma
No of openings: 1
Roles and Responsibilities:
- Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
- Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
- Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.
Required Skills & Desired Skills:
- Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
- Willing to work in BGC Taguig City and the ability to work remotely.
- Flexibility to work German business hours and be available during weekends and holidays as per business needs.
- N1 or native
- At least 6 months of professional customer support experience (German language)
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Job Level | 1-3 Years |
Job title: Trainer (with Instructional designing background)
Work Location: EGBC and BGC
Experience: 1-3 Years
Education Qualification: High School Diploma
No of openings: 2
Roles and Responsibilities:
- Developing and delivering training programs to new hires
- Creating training materials
- Conducting need assessments to identify training gaps
Required Skills & Desired Skills:
- Instructional designing experience is must.
- Experience within a high-volume, rapid growth environment is required.
- Excellent oral and written communication skills and with an ability to tailor communication to an audience.
- Proficient in Microsoft Office Word, Excel
- Energetic, detail-oriented, with great work ethics and positive attitude.
- Preferably 1-3 years Experienced Employees specializing in Training & Development or equivalent.
- Must specialize in Customer Service Skills Training.
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Job Level | 1-3 Years |
Job title: Network Operations Engineer
Work Location: Asian Century Center, BGC, Taguig
Experience: 1-2 Years
Education Qualification: High School Diploma
No of openings: 2
Roles and Responsibilities:
- Handle escalations from Tier 1 phone calls, emails, or monitoring alert
- Work support tickets that coming in via phone, email, or customer portal
- Collaborate with Team Members regarding resolutions to various customers
- Proven experience troubleshooting problems ranging from servers, network, and PC issues
- Must provide quality customer service skills in all forms of communication
- Utilize experience and knowledge to assess issues and provide solutions for Tier 1 escalations
- Assist Tier 1 with responding to alerts and tickets from various monitoring systems
- Take ownership of tickets and customer interactions
- Engage in continued certification training to improve skillset
- Escalate issues to Tier 3 when needed and remediate client issues
- Report critical incidents or problems that become too complex for self-resolution
- Tier 2 Engineer must be flexible to work all shifts including some holidays and weekends
- Assist the Operations Center staff as needed with special projects and other duties
Required Skills & Desired Skills:
- 1-2 years of experience in administering/supporting any of the following:
- LAN/WAN environments
- Office365 and Azure
- Network Operations Center
- Help Desk or relevant customer service skills
- Experience with PSA and RMM tools
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Job Level | 1-3 Years |
Job title: Systems Engineer
Work Location: Asian Century Center, BGC, Taguig
Experience: 1-2 Years
Education Qualification: High School Diploma
No of openings: 2
Roles and Responsibilities:
- Strong quantitative and technical aptitude.
- Handle escalations from Tier 1 phone calls, emails, or monitoring alert
- Work support tickets that comin in via phone, email, or customer portal
- Collaborate with Team Members regarding resolutions to various customers
- Proven experience troubleshooting problems ranging from servers, network, and PC issues
- Must provide quality customer service skills in all forms of communication
- Utilize experience and knowledge to assess issues and provide solutions for Tier 1 escalations
- Assist Tier 1 with responding to alerts and tickets from various monitoring systems
- Take ownership of tickets and customer interactions
- Engage in continued certification training to improve skillset
- Escalate issues to Tier 3 when needed and remediate client issues
- Report critical incidents or problems that become too complex for self-resolution
- Tier 2 Engineer must be flexible to work all shifts including some holidays and weekends
- Assist the Operations Center staff as needed with special projects and other duties
Required Skills & Desired Skills:
- 1-2 years of experience in administering/supporting any of the following:
- LAN/WAN environments
- Office365 and Azure
- Network Operations Center
- Help Desk or relevant customer service skills
- Experience with PSA and RMM tools
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Job Level | 1-3 Years |
Job title: Team lead
Work Location: East Gate Business Center (EGBC)
Experience: 2-4 Years
Education Qualification: High School Diploma
No of openings: 9
Roles and Responsibilities:
- Monitor, and supervise a group of employees to achieve goals that contribute to the growth of the organization
- Motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility in terms of coaching methodologies
- Daily to weekly coaching
Required Skills & Desired Skills:
- At least 4+ years of BPO experience.
- With Minimum of 1 to 2 years as a Team Lead in one company
- Has experience with Team lead role for an international financial account
- Has exposure with international centers
- Above average communication skills
- Must be amenable to work on a shifting schedule
- Must be amenable to work on site at Antipolo City
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Job Level | 2 - 8 Years |
Job title: Quality Analyst
Work Location: East Gate Business Center (EGBC)
Experience: 1-5 Years
Education Qualification: High School Diploma
No of openings: 7
Roles and Responsibilities:
- Complete quality certification prescribed by Quality Team
- Audit surveyed calls and provide verbatim feedback using the prescribed monitoring tool
- Provide aid in facilitating or co-facilitating coaching and feedback session with agents
- Consolidate quality data and maintain the internal Quality Dashboard
- Provide data and root cause analysis on audited calls
Required Skills & Desired Skills:
- At least 1-5 years QA background in a BPO environment, handling an International Financial Account
- Amenable to work onsite at Antipolo City
- Willing to work in rotational shifts
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Job Level | 2 - 8 Years |
Job title: Staff Software Engineer
Work Location: Nationwide (Bogotá, Colombia)
Experience: 8 Years
Education Qualification: Bachelor's Degree / Prefer computer science bachelor's degree.
Roles and Responsibilities:
- In this role, you will be responsible for guiding technical decisions, mentoring developers, and partnering with program managers, designers, full stack developers, and AI/ML engineers to set our team up for long-term success.
- The ideal candidate should have experience across the software lifecycle from architecture, design, development, deployment and maintenance of modern, cloud applications..
Required Skills & Desired Skills:
- 8+ years of experience with full-stack software development
- Proficient with building on cloud architecture and distributed systems, preferably on AWS.
- Experienced with Typescript and JavaScript development.
- Experienced with documenting software architecture and technical blueprints
- Solid understanding of engineering fundamentals and common design patterns.
- Advanced or fluent English communication skills are a must.