Careers at Movate – Philippines

Job title: Financial Customer Service Specialist
Work Location: East Gate Business Center – Antipolo
Experience: 6 months and above
Education Qualification: High School Diploma
No of openings:  100  – 200 Customer Service Support

Roles and Responsibilities:

• Provide Customer support
• Monitor and provide services thru phone and email.

Required Skills & Desired Skills:

• With at least 6 months handling financial and Financial Technology (FinTech) account in the BPO industry
• Customer/client-facing experience is a must
• Excellent verbal and written communication skills
• Experience with Point of Sale is an advantage
• Experience in international Center.
• Amenable to work in night shifts and shifting schedules
• Amenable to work onsite at Masinag LRT Station, Antipolo?

Job title:  Japanese Customer Service Representative
Work Location: BGC and WFH
Experience: 6 months – 3 years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in BGC Taguig City and the ability to work remotely.
• Flexibility to work Japanese business hours and be available during weekends and holidays as per business needs.
• N1 or native
• At least 6 months of professional customer support experience (Japanese language)
• Sound knowledge of telephone etiquette
• Use of Kanji

Job title:  Spanish Customer Service Representative
Work Location: BGC and WFH
Experience: 6 months – 3 years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in BGC Taguig City and the ability to work remotely.
• Flexibility to work Spanish business hours and be available during weekends and holidays as per business needs.
• N1 or native
• At least 6 months of professional customer support experience (Spanish language)

Job title:  German Customer Service Representative
Work Location: BGC and WFH
Experience: 6 months – 3 years
Education Qualification: High School Diploma
No of openings:  1

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in BGC Taguig City and the ability to work remotely.
• Flexibility to work German business hours and be available during weekends and holidays as per business needs.
• N1 or native
• At least 6 months of professional customer support experience (German language)

Job title:  Trainer (with Instructional designing background)
Work Location: EGBC and BGC
Experience: 1-3 Years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

• Developing and delivering training programs to new hires
• Creating training materials
• Conducting need assessments to identify training gaps

Required Skills & Desired Skills:

• Instructional designing experience is must.
• Experience within a high-volume, rapid growth environment is required.
• Excellent oral and written communication skills and with an ability to tailor communication to an audience.
• Proficient in Microsoft Office Word, Excel
• Energetic, detail-oriented, with great work ethics and positive attitude.
• Preferably 1-3 years Experienced Employees specializing in Training & Development or equivalent.
• Must specialize in Customer Service Skills Training.

Job title:  Network Operations Engineer
Work Location: Asian Century Center, BGC, Taguig
Experience: 1-2 Years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

• Handle escalations from Tier 1 phone calls, emails, or monitoring alert
• Work support tickets that coming in via phone, email, or customer portal
• Collaborate with Team Members regarding resolutions to various customers
• Proven experience troubleshooting problems ranging from servers, network, and PC issues
• Must provide quality customer service skills in all forms of communication
• Utilize experience and knowledge to assess issues and provide solutions for Tier 1 escalations
• Assist Tier 1 with responding to alerts and tickets from various monitoring systems
• Take ownership of tickets and customer interactions
• Engage in continued certification training to improve skillset 
• Escalate issues to Tier 3 when needed and remediate client issues
• Report critical incidents or problems that become too complex for self-resolution
• Tier 2 Engineer must be flexible to work all shifts including some holidays and weekends
• Assist the Operations Center staff as needed with special projects and other duties

Required Skills & Desired Skills:

• 1-2 years of experience in administering/supporting any of the following:
• LAN/WAN environments
• Office365 and Azure
• Network Operations Center
• Help Desk or relevant customer service skills
• Experience with PSA and RMM tools

Job title:  Systems Engineer
Work Location: Asian Century Center, BGC, Taguig
Experience: 1-2 Years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

• Strong quantitative and technical aptitude.
• Handle escalations from Tier 1 phone calls, emails, or monitoring alert
• Work support tickets that comin in via phone, email, or customer portal
• Collaborate with Team Members regarding resolutions to various customers
• Proven experience troubleshooting problems ranging from servers, network, and PC issues
• Must provide quality customer service skills in all forms of communication
• Utilize experience and knowledge to assess issues and provide solutions for Tier 1 escalations
• Assist Tier 1 with responding to alerts and tickets from various monitoring systems
• Take ownership of tickets and customer interactions
• Engage in continued certification training to improve skillset 
• Escalate issues to Tier 3 when needed and remediate client issues
• Report critical incidents or problems that become too complex for self-resolution
• Tier 2 Engineer must be flexible to work all shifts including some holidays and weekends
• Assist the Operations Center staff as needed with special projects and other duties

Required Skills & Desired Skills:

• 1-2 years of experience in administering/supporting any of the following:
• LAN/WAN environments
• Office365 and Azure
• Network Operations Center
• Help Desk or relevant customer service skills
• Experience with PSA and RMM tools

Job title:  Team lead
Work Location: East Gate Business Center (EGBC)
Experience: 2-4 Years
Education Qualification: High School Diploma
No of openings:  9

Roles and Responsibilities:

• Monitor, and supervise a group of employees to achieve goals that contribute to the growth of the organization
• Motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility in terms of coaching methodologies
• Daily to weekly coaching

Required Skills & Desired Skills:

• At least 4+ years of BPO experience.
• With Minimum of 1 to 2 years as a Team Lead in one company
• Has experience with Team lead role for an international financial account  
• Has exposure with international centers
• Above average communication skills
• Must be amenable to work on a shifting schedule
• Must be amenable to work on site at Antipolo City

Job title:  Quality Analyst
Work Location: East Gate Business Center (EGBC)
Experience: 1-5 Years
Education Qualification: High School Diploma
No of openings:  7

Roles and Responsibilities:

• Complete quality certification prescribed by Quality Team
• Audit surveyed calls and provide verbatim feedback using the prescribed monitoring tool
• Provide aid in facilitating or co-facilitating coaching and feedback session with agents
• Consolidate quality data and maintain the internal Quality Dashboard
• Provide data and root cause analysis on audited calls

Required Skills & Desired Skills:

• At least 1-5 years QA background in a BPO environment, handling an International Financial Account
• Amenable to work onsite at Antipolo City
• Willing to work in rotational shifts

Job title: Business Analyst
Work Location: WFH
Experience: 3-5 Years
Education Qualification: Bachelor’s degree, preferably within a quantitative area (Operations, Accounting, Engineering, Economics, etc.)
No of openings:  1

Roles and Responsibilities:

• This role will work directly with both client and internal call center stakeholders to build, customize, generate and analyze reports that leverage a wide range of data sets to better understand efficacy of marketing initiatives, quality metrics, customer behaviors, and overall KPI attainment.

Required Skills & Desired Skills:

• 3- 5 years worked as a Business Analyst
• Strong proficiency in Excel, SQL for data extraction, and creating compelling analysis, reports and slides for different audiences.
• Experience with visualization and dashboarding tools like PowerBI, Looker, Tableau.
• Preference for Lean Six Sigma and COPC trained or certified
• Knowledge of Freshworks, Salesforce, or similar is a plus.

Job title:  IT Support Engineer
Work Location: BTC, ACC, EGBC**
Experience: 4-8 Years
Education Qualification: HS Diploma. Any Certification in IT Systems/Data/Voice Related Courses is an Added Advantage.
No of openings:  1

Roles and Responsibilities:

• Good Desktop/Laptop trouble shooting/Remote Tools with Prior Experience in a Corporate IT company, Providing on Software/Hardware, Technical support for end users.
• Knowledge in Network/Voice and Server trouble shooting from end user machines, Risk management, taking actions to minimize failures, Diagnosing, and removing hardware, network, and software failures.
• Good Knowledge on IT Asset Management, Servicing computer equipment, and peripherals. Must have knowledge in Implementation/Handling/Management of the remote management Tools.
• Good English Speaking, Written & Verbal communication also to have good Chat Skill & E-Mail communication.
• Good knowledge in Vendor Communication and follow ups.
• Good Knowledge on Remote Tools access and trouble shooting issues remotely and globally.
• Handling and processing reports on the 1st and 2nd support lines (Help Desk, CC, Service Desk Plus).

Required Skills & Desired Skills:

• At least 4-8 years as an IT Engineer 
• Creating technical documentation is required.
• ISP Contact and follow ups with multiple vendors is a Must Skill.
• Inventory management, IT hardware and software maintenance is a must knowledge.
• Managing ITCC Support remotely from various part of the world for company is a must skill.
• Good Knowledge on IT Asset Management, Servicing computer equipment, and peripherals. Must have knowledge in Implementation/Handling/Management of the remote management Tools.
• Good English Speaking, Written & Verbal communication also to have good Chat Skill & E-Mail communication.
• Good knowledge in Vendor Communication and follow ups.
• Good Knowledge on Remote Tools access and trouble shooting issues remotely and globally.

Note: **Bonifacio Technology Center, Bonifacio Global City, Taguig or Asian Century Center, Bonifacio Global City (BGC) in Taguig City or (East Gate Business Center, Masinag, Antipolo)

Job title:  Report Analyst
Work Location: (East Gate Business Center, Masinag, Antipolo)
Experience:  2-3 Years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

• Ability to work independently and closely with the assigned campaigns.
• Responsible for generating and publishing reports with utmost accuracy by enhancing the value of data and information assets used to drive the statistics on the required parameters.
• Interpreting data and analyzing results using statistical techniques.

Required Skills & Desired Skills:

• At least 3+ years of BPO experience.
• Strong proficiency in Excel,
• Experience with visualization and dashboarding tools like PowerBI, Looker, Tableau.
• Flexible with extending shifts when needed.
• Strong modeling, communication (verbal, written, presentation) skills.

Job title:  Real-Time Analyst
Work Location: (East Gate Business Center, Masinag, Antipolo)
Experience:  2-3 Years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

• Strong quantitative and technical aptitude.
• Detail-oriented, with a high emphasis on quality/quantity balance.
• Able to interact and negotiate with all levels of management.

Required Skills & Desired Skills:

• 2-3 Years as a Real-Time Analyst
• Excel, Reports, Queue Management
• Willing to work in rotational shifts
• Ability to work independently – time management skills.
• Flexibility and adaptability required.

Job title:  Customer Service Representative 
Work Location: Bonifacio Global City (BGC) in Taguig City
Experience:  6months -1 Year
Education Qualification: High School Diploma
No of openings: 100+ Openings
Walk-in Interview: Every Monday – Wednesday
Walk-in Date: 9.30 AM to 3.00 PM

Roles and Responsibilities:

• Manage large amounts of incoming phone calls, Emails and/or Chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Required and Desired skills:

• 6-12 months of proven customer support experience or experience as a Client Service Representative
• High school diploma
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Job title: Technical Support for Hardware and POS Account
Location : Asian Century Center (ACC) Building
Experience: Min 1 year in the BPO industry (H/W or S/W support)
Education Qualification: High School Diploma
No of Openings: 50 – 100 Tech Support

Roles and Responsibilities:

• Required to troubleshoot Computer Hardware and Software
• Having POS devices troubleshooting experience is a plus
• Will support drive-through machinery like speakers, microphones, headsets, etc.
• B2C and B2B Inbound and outbound transactions via Phone (85%) and E-mail (15%)

Required Skills:

• With at least 1 year of hardware and software support experience in the BPO industry
• With experience using CRM tools and remote desktop
• With experience in using computer operating systems
• Customer/client-facing experience is a must
• Excellent verbal and written communication skills
• Experience in ISP Support
• Experience with Point of Sale is an advantage
• Experience in international center.
• Willing to work on site
• Amenable to work in night shifts and shifting schedules