Latest Job Openings India
Customer Support Engineer
PrimaryResponsibilities:
· Communicate clearly andprecisely with customers in written and verbal form, and maintain accurate andtimely records in our case tracking system
· Maintain ownership oftasks given and should drive other teams as needed
· Accountable for thetasks and ensure that it completed diligently
· Analysing/documentingproblems, recommending solutions, & highlighting issues to leadership team
· Enthusiastic to work inchallenging environment
· Organize ideas andcommunicate oral messages appropriate to listeners and situations
· Adhere to process andpolicies, should demonstrate CSS Corp values
· Team player and shouldact as a role model to the team
· Should be sharing theDaily reports before logout
· Problem-solving skillsand ability to navigate challenging situations in a professional manner.
· Experience providingdirect support to external customers by phone, electronically.
· Understand on Storagecomponents and infrastructure
· Excellentorganizational skills –ability to prioritize, manage, multi-task, and executeprojects cross-functionally.
· College Degree –Preferred should have basic knowledge on storage
· Should have worked inan Enterprise environment
· Able to applynon-linear thinking to problem-solving.
· Ability to callcustomers and resolve issues
· Should be adhering tothe built in SOPS
· Should ensure that thecases and emails are handled within the shift duration without backlog
Additional Skills:
· Meetindividual case management Service Level and metrics
· Maintain ownership ofcases and ensure to follow the process of routings
· Typing speed minimum -40wpm
· DesiredSkills:
· Familiarity withHitachi Vantara products or other storage platforms