Retail, CPG, and eCommerce
Retail, CPG, and eCommerce
The retail industry is growing and how! Evolving customer demands, the rise in digital disruption, and modern technology are driving the revolution.
Retail is clearly at a tipping point with a variety of new goods, markets, and client categories and a plethora of sales and marketing channels. The modern shopper expects a one-of-a-kind, immersive, and interactive service every time they buy.
Several factors are altering the landscape: analytics, infrastructure, cloud, and outcome-driven digital platforms. Agility is the need of the hour for retail sectors. Customers prefer a service-focused, result-oriented immersive experience.
The inability to implement new technology, lack of business models, and isolated applications hinder omnichannel buying. When it comes to developing competitive strategies, Movate brings in a unique combination of innovative thinking, top-notch execution, and agility. Leverage Movate’s solid end-to-end strategy to overcome challenges and future-proof your enterprise.
Accelerate. Innovate. Movate.
This reflects who we are at the core, what we stand for, live, and breathe every single day. This powers our brand and inspires every Movator to pursue excellence at work with speed and innovation.
Key offerings
Digital customer experience
Delight your customers digitally
The once-primary factor that determined whether or not a buyer would buy a particular brand was product quality. Today, creating a rewarding experience for customers is far more crucial. In other words, every touchpoint that a customer experiences or communicates with your brand should be exceptional. Leverage Movate’s digital CX services for retail and CPG to analyze digital journeys and offer personalized recommendations with a human touch.
Key offerings
Enterprise Product Services
Your ticket to running smart stores
Modern retailers streamline operations by combining finance, CRM, marketing, automation, and eCommerce. Adopt cost-effective solutions that meet your organizational needs with Movate retail enterprise services. Leverage customer insights to design more specific product lines and advertising strategies. Maximize performance by upgrading internal and external teams, distribution centers, manufacturers, and suppliers with real-time customer information
Key offerings
Digital Infrastructure Services
Empower phygital stores with a robust backend
With the digital push, conventional retail infrastructure is experiencing a metamorphosis. Say yes to flexible business models, user experience, and agile time-to-market. Take advantage of our digital infrastructure services to provide an engaging user experience with a secure and robust backend ecosystem. Discover innovative methods to leverage cloud and AIOps to create a smarter and always-on infrastructure.
Key offerings
Digital Engineering and Insights
Build brand loyalty with customer insights
Leverage Movate’s digital engineering and insights services to fuel your retail transformation journey. Discover buying habits, identify purchase behaviors, update promotions and special offers, customize product suggestions, adjust pricing on the go, and estimate sales based on past trends and preferences. Empower your retail services with digitization to boost productivity, efficiency, and profitability at every level of operation.
Driving impact
- Insights-driven proactive actions and product advocacy with best value, discounts and promotional information
- Automated order tracking and returns process with immediate credit for high-value customers
- Personalize the experience for customers based on intent
- Best agent routing in real time for handling customer based on AI profile
- Priority support for high value customers with white glove support across all channels of support
- Leverage cloud-native DevOps tools for rapid ecommerce solutions rollouts
- Agile and seamless cloud migration to help scale operations and minimize costs
- Expertise on all major digital commerce platforms with experience of 26 years
Awards & recognitions
100+ international awards and 300+ analyst recognitions
October 24, 2024
Movate wins ‘Best Outsourcing Provider of the Year 2024’ by the International Customer Management Institute (ICMI)
October 9, 2024
Movate wins ‘Excellence in ESG Recognition Award’ at the 1st edition of the Corporate Excellence Conference & Awards by iNFHRA
October 9, 2024
Movate recognized with the Golden Award for ‘Excellence in Workplace Security’ at the 1st edition of the Corporate Excellence Conference & Awards by iNFHRA
May 31, 2024
Movate wins Gold Globee in the category Disruptive Service Innovation at the 4th Annual 2024 Globee Awards for Disruptors
May 16, 2024
Movate named Platinum Winner in the category ‘IT Service Provider of the Year – 2024’ by TITAN Business Awards
April 16, 2024
Movate wins Gold Stevie for the Customer Service Outsourcing Provider of the Year 2024 at the 18th annual Stevie Awards for Sales & Customer Service
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