Today’s SaaS and technology companies contend with challenges such as acquiring and retaining customers, scaling business growth and operational efficiency, driving innovation with limited budgets, maintaining cohesive product user experiences at every stage, and ensuring data security and privacy.
Against this backdrop, Movate’s Enterprise Product Support services are designed to identify, build and deliver operational efficiencies, growth opportunities and accelerate business innovation across the enterprise lifecycle.
Core offerings
Movate’s Enterprise Product Services cover product support, post-sales support, revenue and sales support.
Product support includes enterprise customer support and welcome center, multi-tier technical support (TAC & digital TAC), support by gig experts and AI-powered automation.
Post sales cover customer engagement automation, upsell & cross sell analytics, customer success and professional services.
Revenue & sales offerings include inbound and outbound lead generation, MQL qualification and SQL conversion services, AI-led sales and marketing automation.
Movate’s comprehensive enterprise support services provide a full stack of high-value, customized services to achieve operational efficiency and stay ahead of the competition. From consulting to implementation to managed services, the team covers the entire enterprise product experience lifecycle and provides proactive support for today’s dynamic and hybrid technology landscapes.
Key offerings include revenue acceleration services, multi-tier technical support, gig peer expert support, customer success, enterprise customer support and professional services.
Revenue acceleration services:This covers end-to-end revenue generation services that blend data-driven insights, GTM strategy, pre-and post-sales services, high-performance workflows, smart automation, and sales experts to maximize your business ROI. Services cover all the way from lead generation to lead conversion to create long-term ROI. Enterprise sales specialist teams seamlessly combine human efforts with automated tools to increase lead conversion. Leverage intelligent tools to find trends and opportunities in our sales activities—More business with minimal effort.
Multi-tier technical support: Benefit from domain expertise across industries such as XaaS, networking, security, storage, and more. Scale up performance and ensure faster and better resolutions for customers via engineer/associate productivity tools. Services cover level 1-2-3 technical support, dedicated engineers, remote simulation labs, and multi-lingual support.
Gig peer experts: Augment traditional support methods with innovative gig ecosystem—tap into a worldwide talent pool. Find exceptional peer-to-peer support experience that complements full-time support engineers to deliver agile, empathetic, and game-changing support to customers. Directly OnDemand is Movate’s unique gig customer support platform that harnesses passionate and knowledgeable freelance talent from across the globe
Customer Success: Get a 360-degree view of your customers, understand their journey and goals, and identify patterns to ensure customer success. Boost CLV (customer lifetime values) via services such as onboarding, engagement, technical account management, deployment advisory services, renewals, and more. Leverage Movate’s ValuePlus Framework to get the maximum from products and services; and data analytics platforms help provide a centralized view of customer journeys. Make end-customers the best advocates of the brand.
Enterprise customer support: Transform each interaction into an opportunity to drive impactful customer experiences. Superior CX requires an end-to-end understanding of the services and products. Movate’s services include welcome center service, customer database management, entitlement verification, and more. The team helps customers in identifying new opportunities, delivering operational efficiencies, and forging deep relationships.
Professional Services: The team at Movate understands the customer’s current assets and environment, enabling faster and smoother implementations. range of services includes product implementation and integration, managed services, remote services, and software upgrades. The goal is to enable quick and smooth implementations to create the maximum possible value from customer’s products and services.
Powered by Movate AI—an award-winning operational excellence framework, Movate’s modular solutions enable enterprises to unlock business, deliver flawless support, improve customer engagement while providing a stack of high value services.
Movate AI is a holistic AI-powered suite for enterprise reinvention at scale. The AI landscape is exploding with possibilities, redefining how work gets done. But legacy tech, siloed data, a flood of AI tools, and uncertain ROI can stand in the way. Movate AI is your enterprise reinvention partner to help you cut the clutter and harness this potential. The revolutionary AI and data suite is modular, designed to meet diverse industry needs, and empowers every stakeholder across your enterprise. The Movate Athena framework empowers customers to envision a future-proof AI strategy, build next-gen capabilities, reinvent how work gets done, and transform into a data-driven, AI-first enterprise. Access AI experts, tools, and blueprints, all at your fingertips to propel winning business outcomes.
Driving impact
The team supported one of the leaders in the e-signature market space through inbound and outbound sales service support. Movate delivered omnichannel and multilingual sales services from its cost-effective offshore locations. Here are some success stories.
Movate’s Enterprise Product Services are backed by a solid track record of supporting 300+ enterprises and XaaS organizations, delivering 95% CSAT levels, driving cost savings from digital enablement and a scalable and flexible workforce model that combines gig and full-time experts.
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