Category: Media Article

Analytics Insight | December 28, 2022 | Key to Successful Evaluation To businesses following a Fixed-Price Pricing or even Time & Material model in 2022 — hate to break it, but linear pricing is struggling. In a recently conducted Enterprise Customer Success Study and Outlook survey, Deloitte researchers found that 76% of enterprise customers were…

CXOToday | December 24, 2022 | Digital Investments in 2023 Rahul Joshi, CTO at Movate (earlier CSS Corp) “There’s no doubt that cloud computing has revolutionized the way businesses operate. From making it possible for employees to work remotely, allowing flexible hours, to making business communication and collaboration a lot easier, while also amplifying the…

Forbes | October 19, 2022 | Gig-Enabled Customer Support Vivian Gomes, Chief Marketing Officer at Movate. The future of work arrived yesterday. Even before the global pandemic disrupted set models of work, work as we know it had been quietly shifting. And nothing has highlighted that shift more than the rapid emergence of the gig…

Nasdaq | September 22, 2022 It’s been over two years since the pandemic. Two years of disruption. Two years of brands having to pivot and realign their strategies, and two years of near-constant change. The pandemic forced brands, especially tech businesses, to deliver their services with a digital-first approach. If previously, they had relied on…

The Times of India | August 24, 2022 | CX Contact Center How many times have you called customer support and received a satisfactory resolution in less than a minute?  Calling customer support can be a frustrating experience for most of us. True, things have evolved from those days when you were put on hold…

People Matter | June 29, 2022 | Future-Proofing Workplace Technology companies must invest in having a rock-solid talent hiring, upskilling, and retaining strategy in place in the hybrid era of work, says Thendral Rajendran, vice president and regional head – TA, CSS Corp. Learn why CSS Corp’s TA head emphasizes the importance of investing in…

Analytics Insight | May 16, 2022 | Digital Infrastructure Digital transformation is not new. We are constantly moving towards an increasingly digital world. But the pace of business transformation had been lagging. Until 2020 happened. When Dell surveyed more than 4,000 business leaders from 18 countries for its Digital Transformation Index 2020, it found that…

PCQuest | January 10, 2022 | Top Tech Trends Welcome to 2022. No one knows what the future has in its store. But every new year brings new possibilities with it- a new ray of hope. In the December issue 2021, PCQuest put together a technology wishlist for 2022 encompassing the A to Z of…

TechTarget | January 05, 2022 | Data analytics in IoT For MSPs monitoring thousands of IoT devices, parsing the associated data stream provides an outlet for growth. MSPs, however, must first acquire the essential skills. Partners have an opportunity to expand their IoT services into the emerging field of analytics. Indeed, CompTIA, an industry association,…