Category: Media Article

Platform: NASSCOM Hybrid, collaborative, and automated work models are the new reality for global organizations. Employers must position themselves today to not just follow this paradigm shift, but to help lead the next wave of digital workplace transformation. According to a report by ISG Provider Lens™, employers are increasingly focused on employee retention, cultivating a…

Media: Times of India These are testing times for businesses. Today’s customers, employees and partners demand memorable experiences delivered seamlessly across channels and interaction points. With rapidly evolving customer expectations, it becomes critical to ensure the quality of the experience, and as a result the quality assurance function needs to evolve and transform to Quality…

Organizations will have to challenge traditional boundaries used to define a workplace and redesign the work environment to fit different needs. The last three years have seen dynamic shifts in the workplace. From Quiet Quitting to the Great Resignation, organizations have had to transition quickly to new models of work. We have had to reimagine…

Execs In The Know:  April 7, 2023 | digital experience The world has never been more reliant on digital channels, often self-served. But how can brands humanize and delight, regardless of how digitized the journey becomes for customers and employees? What role do personalization and conversational commerce play, and how can brands meaningfully connect with…

Platform: ETHR World | Positive Work Environment Trends We are just seeing the tail end of one pandemic. There’s another more invisible epidemic that is hardly spoken about, but deserves all our attention and care. And that’s mental health. The last three years have seen a dramatic rise in mental health concerns. With good reason.…

Platform: NASSCOM The clichéd phrase that change is the only constant rings true as business leaders seek to drive innovation and foster business growth in the face of an ever-evolving landscape. Given the interplay between technological developments and economic forces, I believe that decision-makers are constantly pressured to future-proof organizations, drive innovation, build resilient architectures,…

Media: EITK Hyper-personalization is tantalizingly close to the verge of the next boom in 2023. From personalization’s inception in the 1980s to becoming a marketing word of the year in 2019, the buzzword has become indelibly etched in every marketer’s lexicon. Personalization has moved from hype to hyper over the years and will take on…

ETCIO | January 18, 2023 | Maximizing Tech Investment Returns Organizations are focusing on short-term goals to create operational efficiencies quickly and reduce costs and not taking customer experience seriously enough. Rising customer expectations are increasingly placing more demands on every product, service, and experience, which should be one of the driving forces of your…

PCQuest Magazine | January 12, 2023 | The Next Tech Revolution There’s no doubt that cloud computing has revolutionized the way businesses operate. From making it possible for employees to work remotely, allowing flexible hours, to making business communication and collaboration a lot easier, while also amplifying the company’s growth by modernizing operations and expanding…

Analytics Insight | December 28, 2022 | Key to Successful Evaluation To businesses following a Fixed-Price Pricing or even Time & Material model in 2022 — hate to break it, but linear pricing is struggling. In a recently conducted Enterprise Customer Success Study and Outlook survey, Deloitte researchers found that 76% of enterprise customers were…