Category: Latest Blog

Chatbots have increasingly made their presence in the consumer services space According to McKinsey & Company, retailers need to move quickly to seize the opportunity presented by GenAI as they experiment with technology and realize that it holds great promise for reviving growth. One such area is the chatbot. While the adoption of traditional chatbots…

Movate has been recognized by ISG as a ‘Leader’ in the ISG Provider Lens™ Contact Center – Customer Experience Services Global 2024 report for its AI & Analytics Capabilities. For the 5th consecutive year, Information Services Group  (ISG), a leading global technology research and advisory firm, has recognized Movate’s strength in digital innovation and outcome-centric models. The report compares…

Movate was featured in the “Tuesdays with trailblazers” video podcast by TechEdge AI. Here’s a quick wrap of the key points during the conversation. Understand the role of culture with experience at the center of it all. Be it employees, customers, stakeholders or even a family, the experience is what counts. Leaders need to factor…

Daan Utsav, also termed as the “Joy of Giving Week,” is a celebration in India that takes place yearly from 2nd October to 8th October. Now is the time to participate. This week-long fervor and spirit of giving in the air spurs Movators to get involved in acts of kindness and generosity toward the community…

With great delight we break the news that Movate stood out as a double honoree at the Chennai chapter of the iNFHRA Corporate Excellence Conference and Award ceremony held on the 20th September 2024. Movate bagged two awards: This is the “first edition” of the event that witnessed three panel discussions, a sponsor presentation, and…

In August 2024, Movate spoke to NelsonHall about its in-house holistic framework, Movate Athena. Conversations revolved around the expectations and challenges of AI Integrations in the market. Specific use cases, existing deployments, and best practices in building commercial relationships around the AI reinvention model were part of the discussions. Movate has been actively integrating AI…

Costa Rica has more to it than its rich Spanish landscape and coffee plantations. A robust educational system, high literacy rates, multilingual population, political & socio-economic stability lend the Central American nation its appeal for potential investors. The country is a hot spot for outsourcing supported by a young multilingual workforce. It offers significant business…

India’s rich multi-lingual diversity and strong government support, vast number of graduating students and skilled workforce are hallmarks of an outsourcing hotspot that’s setting a new benchmark. Established in 1996 and headquartered in Plano, Texas, Movate has over 60% of its workforce based in India. To say it in local dialect: “Vanakkam Chennai!”—Movate’s largest support…

Movate is thrilled to unveil Movate AI—A holistic AI-powered suite that brings together a revolutionary AI framework called Movate Athena, an impactful industry and business solution and award-winning platform to accelerate enterprise transformation. Movate Athena—the next-gen composable AI and data framework for enterprise reinvention at scale orchestrates AI technology ecosystems at organizations to simplify their…

Physical in-store shopping and digital experiences drive the retail landscape’s transformation. The term “Phygital,” coined to describe the blending of physical and digital touchpoints, is no longer a fancy word but a business imperative for CX leaders. While some have jumped on this bandwagon, other retailers must embrace this reality as consumers increasingly expect personalized,…