Category: Latest Blog

Movate helped a leading broadcasting corporation transform sales outcomes with generative AI. The client is a leading satellite radio and music streaming provider with over 35 million active subscribers. Movate has been a strategic partner for 14+ years managing support across customer journey including pre-sales, sales, and post-sales covering product inquiries, subscriptions/accounts, billing & discounts,…

Today’s SaaS and technology companies contend with challenges such as acquiring and retaining customers, scaling business growth and operational efficiency, driving innovation with limited budgets, maintaining cohesive product user experiences at every stage, and ensuring data security and privacy. Against this backdrop, Movate’s Enterprise Product Support services are designed to identify, build and deliver operational…

Movate has emerged as a “Leader” in the Everest Group’s Digital Workplace Services PEAK Matrix® Assessment for 2024, specifically focusing on mid-market enterprises. This recognition underscores Movate’s commitment to innovation, customer satisfaction, and its strategic approach to integrating generative AI technologies. The report examined 21 providers that deliver Consulting and Assessment Services, Design and Implementation,…

The inaugural series of the podcast, Movate Talks – Business Insights Unplugged, features a key technology leader from the Northumbrian Water Group plc (NWG) who joined us for a discussion on the topic: future of water: technology, sustainability, and innovation. According to their website, Northumbrian Water (NW) and Essex & Suffolk Water (ESW) are both…

Forrester mentioned Movate in its overview of 42 modern application development (MAD) providers in its landscape report, Q3, 2024. As one of the companies researched for the report, Movate was listed among the “notable providers” with a geographic focus on NA, EMEA and bracketed in the “small provider” category having $10 million to less than…

Enterprises are keen to deploy tools to streamline work and nurture collaboration. In an increasingly hybrid and AI-infused work environment, employees need frictionless digital experiences to scale productivity. Leaders are keen on creating workplaces and workspaces that foster engagement and overall well-being. The quest toward transforming the Digital Employee Experience (DEX) falls short unless humans…

GenAI powered by LLMs offer significant transformational potential across industry use cases. On the flip side, the operational costs associated with deploying these models surges due to improper planning. This blog delves into the following topics: Prompt engineering has emerged as a vital discipline that can help enterprises leverage LLMs effectively and efficiently, balancing both…

The CX Ops Peer Council, sponsored by Movate, is a vibrant peer-to-peer community made up of the who’s who of customer experience operations leaders. It is a unique business forum created and facilitated by Hilary Hahn, SVP – Partnerships at Movate to exchange strategies, tactics, & best practices in a fast-paced tech landscape. In Q4…

A modern-day contact center has numerous moving parts, ranging from customer engagement applications, queuing and routing systems to CRMs and workforce optimization solutions. Running this complex ecosystem seamlessly and harmoniously is critical to reducing customer effort and delivering world-class customer satisfaction. However, the industry lacks a platform that binds these different components together synergistically. Backed…

Choosing and successfully deploying the right enterprise-grade AI solutionfor business can prove to be a tall order in the wake of new developments. New tools in the market exemplify predictive and generative AI’s potential that empower businesses to innovate and enhance customer engagement. In this blog, we look at the following: Not all the features…