Join Our Team

Job title: Customer Support Representative (English)
Work Location: Chennai
Experience: 1-3 years
Education Qualification: Any Graduate (Must)
No of Openings: 124

Roles and Responsibilities:

• Gaming experience is mandatory.
• Ability to multi-task.
• Ability to stay focused while working on multiple programs.
• De-escalate issues as necessary.
• Understand player needs (read attentively, respond appropriately).
• Problem-solving skills.
• Patience and willingness to help.
• Strong customer service orientation and disposition.
• Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern.
• Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, etc.).
• Excellent written and verbal communication skills in English.

Required Skills & Desired Skills

• Excellent Conversational and Customer Service Skills.
• Excellent verbal, written, and interpersonal communication skills.
• For English, the level required is above (B2).
• Customer Service experience is a plus.
• Ability to multi-task.
• Typing skills (Chat/Email: 35 wpm).
• High School Diploma or equivalent.

Job title: Retail Customer Support Representative – Bilingual
Work Location: UltraLag, Lagunilla, Heredia.
Experience: 0 – 3 Months
No of openings : 150
Education Qualification: -High School Diploma-Executive Services Diploma or English Diploma required if no prior experience.

Roles and Responsibilities:

• 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiries, order placement, and order follow-up. Documents details of customer interaction into the system.
• 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
• 20%- Keeps customers informed on the status of their order, cost-effectively reconciles errors, resolves post-order issues such as returns, and follows up to ensure all customer needs are fulfilled
• 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
• 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
• 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills & Desired Skills

• Proficiency English Level >B2+
• 0 to 3 months Call Center experience
• Active listening
• Attention to detail
• Empathy
• Critical thinking
• Speed to solution

Job title: Senior Manager/ Associate Director – Strategic Marketing
Work Location: Bengaluru
Experience: 7-10 years
No of Openings: 1

Job Responsibilities:

• Develop a deep understanding of Movate’s services and solutions to support in driving their Go-to-Market (GTM) strategy and execution plan
• Market, customer, and competitive analysis — Become the expert on the customer, the industry trends, and the players in the market; funnel these insights into services/ solutions roadmaps
• Help develop the core messaging, positioning, and market differentiators for Movate services/ solutions
• Create impactful external-facing presentations, sales pitches, service/ solution decks that strongly and clearly articulate Movate’s message
• Support Movate’s thought leadership by driving strategy, planning, and execution of a well-rounded content strategy (POVs, case studies, videos, web pages, blogs, newsletter)
• Collaborate and align expectations with other internal teams (SMEs, innovation team, sales, practice) to power up the marketing and thought leadership campaigns

Required Skills

• Strategic thinker with strong solutioning skills
• 3-4 years of experience in creating slideware, messaging, and positioning would be preferred
• Experience in the range of 7-10 years
• MBA will be preferred
• Knowledge of customer service and IT services industry
• Knowledge of key technology and digital transformation trends
• Good market research and analysis skills
• Strong communication – written, verbal, and presentation skills, with an eye for quality and attention to detail
• High EQ to manage multiple senior stakeholders

Job title: GIS Executive
Work Location: Hyderabad
Experience: 2 – 8 Years
No of Openings: 23
Shift timing: 2.00 PM – 11.00 PM IST

Roles and Responsibilities:

• Perform GIS map data edits / Quality check using client Tools according to procedures and specifications
• Experience on POI Quality is mandatory
• Track progress on assigned tasks with correct and timely updates in the appropriate work allocation / assigning system.
• Follow the procedures and specifications as changes may be happening from time to time.
• Raise questions and seek guidance for assigned tasks that expose contradictions or ambiguities in the working specification.
• Submit bug reports for tool related that do not perform as expected or have opportunities for improvement.

Required Skills:

• Excellent written and verbal communication skills
• Strong interpersonal skills
• Strong analytical and solutioning skills

Job title: D365 Consultant
Work Location: Bangalore/Chennai
Experience: 4 – 6 Years
No of Openings: 1
Shift timing: 2.00 PM – 11.00 PM IST

Roles and Responsibilities:

• In-depth Business Analysis skills and industry knowledge to design Dynamics 365 Customer Engagement or Sales and Power Platform based solutions or other CRM software to solve complex business problems
• Strong problem-solving and research skills
• Demonstrated strong analytical and critical thinking skills
• Self-starter with troubleshooting capabilities
• Fluency in written and spoken English at CEF B2 level or above
• Knowledge of Kingswaysoft data migration tool
• Knowledge of XRM Toolbox tool
• Integration flows and data mapping experience
• Data extract and importing experience
• Microsoft Azure Fundamentals (Azure Active Directory, Azure storage, Power Platform, Azure Service bus architecture and Enterprise Application Integration)
• Knowledge of Anthology products (Campus Nexus Reach, Campus Nexus Student)
• Knowledge of Relational database management including queries, reporting, and administration
• Previous experience with other software applications such as database and reporting programs
• HTML and web development experience

Required Skills:

• Bachelor’s degree in Finance, Business Administration, Information Technology, or a related field
• At least 2 years working with Microsoft Dynamics CE 365 and Power Platform or other CRM software