Join Our Team

Job title: Trainer – Customer Service
Location: Temple, TX
Education: High School Diploma
Experience: 2+ years of training experience

Role and Responsibilities:

• Own content development and delivery, performance dashboard and reports, and other activities related to new hire, ongoing, remedial, and just-in-time training.
• Review, update, and continuously improve New Hire Training curriculum, evaluation tools, activities and documentation
• Analyze performance needs/trends and gaps, design, develop, and deliver instructional training – refresher training/Just in Time(JIT) training.
• Rolling out biweekly knowledge measure tests(KMTs) for the account, analyze trends and take necessary action
• Effectively interact with team members keeping in mind that different people have varied backgrounds and temperaments
• Perform QA monitoring and coaching/feedback sessions as per the business requirement when training role is not active
• Work on special projects and other duties/responsibilities as business requires.
• Demonstrate teamwork by supporting and assisting others on the team as necessary
• The trainer will report any HR or operational issues regarding an agent to their manager.
• The trainer will maintain a professional and positive environment at all times.

Knowledge, Skills, and Abilities

• Familiar with contact center tools, systems, and methodologies.
• Strong MS Office skills, including Word, Excel, and PowerPoint.
• Adaptable to multi-task, swift program changes, developing the skills in proactive critical thinking, and problemsolving.
• Ability to provide and receive coaching and feedback.
• Have excellent planning, organizing, and problem-solving skills.
• Ability to encourage, motivate and provide recognition.
• Flexibility to work varying shifts and responding to unanticipated events.
• Excellent presentation skills – ability to present ideas, concepts, concerns, and questions in a well thought out, positive, and professional manner in one-on-one and group situations to internal and/or external clients.
• Video game knowledge is preferred.

Job title: Customer Service Team Lead
Location: Temple, TX
Education: High School Diploma
Experience: 2+ years of experience in a Customer Service Role

Role and Responsibilities :

• Exhibit the Culture of Performance and Core Values; Teamwork, Integrity, and Excellence by regularly applying as guiding principles in the decisions and actions chosen based on Reason, Record, and Circumstance.
• Interacts with customers via telephone, chat, SMS and e-mail, must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
• Communicate with client on an ongoing basis on people, performance and processes including weekly and quarterly reviews.
• Work closely with each individual to ensure they are meeting required standards for quality and productivity based on pre-defined KRA’s
• Accomplishes team results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and motivating employees; coordinating, and enforcing system policies, procedures, and productivity standards.
• Responsible for the day-to-day application of organizational policies and procedures. Recognizes and recommends operational improvements to increase agent performance.
• Be actively involved in floor support. Handle Customer Service calls when the business requires.
• Participate in calibration sessions, weekly operations call, monthly and quarterly business reviews and knowledge sharing sessions as required.
• Recognizes, conveys, promotes, and sells products and service value with a consultative approach.
• Analyze stats and trends to identify root cause and implement corrective actions where required. Proactively report concerns with team, process, systems, etc. to supervisor
• Monitor agents on a weekly basis to ensure compliance to predefined processes and procedures.
• Act as an escalation contact for his / her agents and ensure that their concerns are addressed.
• Interview and select new hires for the program that meets the business requirements.
• Monitors performance of staff members according to established standards.
• May participate in hiring decisions and conduct performance appraisals.
• Regular, consistent, and punctual attendance.
• Handle supervisor and/or font line calls when required
• Other tasks and duties as assigned by the leadership team.

Required and Desired Skills:

• Strong phone presence with exemplary customer service and de-escalation skills
• Able to coach and motivate in accordance with the company’s performance culture
• Detail oriented
• Familiar with contact center tools, systems and methodologies
• Strong MS office skills, including Word, Excel and PowerPoint
• Adaptable to swift program changes, developing the skills in proactive critical thinking and problem solving
• Knowledge and interested with Electronic/gadgets devices preferred

Job title: Customer Service Representative – B2B
Location: Temple, TX
Education: HS Diploma or GED
No of Openings: 80

Job Summary:

• B2B Customer Service Sales Representatives handle incoming calls to assist Business Telecommunication Customers with requests and questions on all services offered while handling incoming sales inquiries, providing information about our telecommunications products and services, and assisting customers in making informed purchasing decisions.
• This role requires effective communication skills, professionalism, business acumen, passion for sales, and a commitment to delivering exceptional customer experiences.

Responsibilities:

• Handle a variety of incoming calls addressing complex business customers’ questions and concerns to provide a quick resolution and positive customer experience
• Engage with customers to understand their needs, answer questions, and provide product recommendations.
• Educate customers about our telecommunications products and services, including internet, phone / wireless, and TV packages.
• Present pricing, promotions, and available options to customers in a clear and compelling manner.
• Assist customers in selecting the most suitable products or services based on their requirements and preferences.
• Process sales orders accurately and efficiently using our sales tools.
• Follow up with customers to ensure satisfaction, address any concerns, and encourage upselling or cross-selling opportunities.
• Meet or exceed individual and team sales targets, conversion rates, and customer satisfaction metrics.
• Adhere to program key performance indicators such as: schedule adherence, average handle and wrap time, various conversion rates for telecommunications products, attendance policy

Qualifications:

• Minimum HS Diploma or GED, some College preferred
• Minimum of 6 months of call center experience or relevant sales experience, 1 year highly preferred
• Above average job stability
• Customer service, inbound retention, inbound sales, and telecommunications experience in a call center setting highly preferred
• Excellent verbal and written communication skills, with the ability to engage and build rapport with customers effectively.
• Strong sales aptitude and persuasive abilities, with proven testimonials on meeting or exceeding sales targets. 
• Familiarity with telecommunications products and services, including internet, phone / wireless, and TV offerings.
• Above average computer skills and ability to navigate complex call center systems
• Proficiency in using sales tools to manage customer interactions and track sales performance.
• Exceptional customer service skills, with a focus on delivering positive experiences and resolving customer issues promptly.
• Ability to work independently and as part of a team in a fast-paced, high-volume environment.
• Must be willing to work full time onsite during dayshift, early evening, weekend, and Holiday hours of operation.
• Must pass pre-employment assessment testing and required background checks

Job title: Senior Manager – Strategic Marketing
Work Location: Bengaluru
Experience: 08-10 years
No of Openings : 1

Job Responsibilities:

• Develop a deep understanding of Movate’s services and solutions to support in driving their Go-to-Market (GTM) strategy and execution plan
• Market, customer, and competitive analysis — Become the expert on the customer, the industry trends, and the players in the market; funnel these insights into services/ solutions roadmaps
• Drive Movate’s thought leadership by driving strategy, planning, and execution of a well-rounded content strategy (POVs, case studies, videos, web pages, blogs, newsletter)
• Help develop the core messaging, positioning, and market differentiators for Movate services/ solutions
• Create impactful external-facing presentations, sales pitches, service/ solution decks that strongly and clearly articulate Movate’s message
• Collaborate and align expectations with other internal teams (SMEs, innovation team, sales, practice) to power up the marketing and thought leadership campaigns

Required and Desired skills:

• Strategic thinker with strong solutioning skills
• Experience in the range of 8-10 years
• Knowledge of customer service and IT services industry
• Knowledge of key technology and digital transformation trends
• Good market research and analysis skills
• Strong communication – written, verbal, and presentation skills, with an eye for quality and attention to detail
• High EQ to manage multiple senior stakeholders

Job title: Technical Architect 
Work Location: Chennai Guindy
Experience: 10-16 years
Education Qualification: Any Graduate
No of Openings : 3

Roles and Responsibilities:

• Identify business problems and work on developing Proof-of-concepts to demonstrate the
• technology capabilities with pros and cons of identified options
• Architect, Design, Develop & Implement frameworks and application Software Components
• using Enterprise/Open Source technologies
• Design & Implement Application Architecture concepts and best practices (Tiers,
• Partitioning, Modularity) Architecture NFRs, Availability (HA/DR), Performance (Capacity,
• Resource Utilization, Responsiveness), Information Security (Authentication, Authorization,
• Encryption) State of the art Integration Patterns, including SOA, API, Micro-Services,
• including integration with COTS solutions, Mobile, etc.
• Analyze & Identify Business Capabilities and to develop new business capabilities
• Troubleshoot pre and post-production functional and non-functional issue
• Understand the complexity of current systems, identify system interfaces, and Capture NFR’s
• Capability to learn new technologies quickly.

Required Skills & Desired Skills:

• 10+ Years IT Experience with 6+ Years’ experience in developing and architecting web applications with a heavy usage of JavaScript.
• Extensive industry experience with web applications based on SOA principles.
• Strong understanding of UI frameworks/languages such as Angular, NodeJS, ExpressJS,
• ReactJS, JQuery, CSS, and HTML5
• Experience with responsive UI design and development
• Expert in Javascript/ES6, building Responsive, high performing, heavy-traffic web application using JS Frameworks (Angular, React, Ember, etc) and third part libraries
• Experience with unit-test driven approach to development, expert knowledge of build tools
• (Webpack, Gulp, Grunt), and Continuous Integration and Continuous Deployment with Jenkins
• Experience building applications using Adaptive/Responsive Design Principles and leveraging various applications layers to enhance performance
• Expert in Frontend, Middleware design, development & implementation with experience in Angular, Node ExpressJS, and related technologies.
• Experience in AWS Cloud Infrastructure, AWS application services, AWS Database services, Containers, Microservices
• Experience in designing Micro services reference Architecture, Design, Implementation.
• Experience in BRMS, BPMN, Integrations
• Cloud native solutions, DevOps, Containers, CI/CD, Code Quality, Micro-Services and API architectures, Cloud, Mobile, Analytics.