Join Our Team

Job title: Associate Director Sales – Service Now
Location: Bangalore
Experience:  10+  years

Job Summary:

• As a ServiceNow Sales Leader you will be reporting to the regional ServiceNow Leadership and collaborate with many other teams globally in Movate (e.g. Presales, Client Partners, Country Teams) to deliver sales, revenue goals and key account management.
• You will own the ServiceNow business development, Total Contract Value (TCV) and revenue quota targets for a respective set of our customers.
• Your focus will be on developing and placing business strategies and offerings, as well as developing the portfolio around ServiceNow and Enterprise Service Management.

Roles and Responsibilities:

• Managing a strategic account relationship or a market portfolio, and developing a clear understanding of the clients’ needs and desires as it relates to ServiceNow
• Collaborate, develop and define account strategies for developing and expanding Movate’s ServiceNow portfolio, based on discovered client needs
• Develop and cultivate relationships across all client constituencies including CIO, CTO, CISO, Dept. Leads (Infrastructure/ Service Delivery/ Operations/Business Functions)
•  Balance client/project responsibilities with business development and sales responsibilities, while managing multiple pursuits at a time

Required and Desired skills:

• 10+ years of experience with 5 to 7 years of significant direct experience of sales/consulting services experience with demonstrated success in ServiceNow sales, including deep knowledge of the competitive landscape
• Good understanding of Technologies across multiple ServiceNow products – ITSM, ITOM, ITAM, SecOps, IRM, Any relevant certifications would be a plus
• Successful track record of achieving sales targets, growing revenue backlog, and growing market share in the ServiceNow space
• Excellent communication skills

Position Title: Technical Support Representatives
Number of Openings: 100+ positions
Location: Chennai, India
Working Hours: US Shift timings (Rotational night shifts)
Experience: 6 months – 8yrs

Roles and Responsibilities:

• Handle Level 1 support (Calls, Emails & Chat) from International customers which includes Technical Support, Customer Support and Product Queries.
• Technical Support includes queries related to consumer products and resolving the issues related to these devices.
• Customer Support includes queries related to warranty and RMA Status.
• These voice calls should be handled with a service level of above 80% and 100% for email cases, respectively as defined in the Standard Operating Procedure.
• Any call or email that requires next level attention or assistance should be escalated appropriately to the SME via CRM.

Key Competencies:

• Strength in communication, teamwork, processes, and customer orientated

Required Skills:

• Basics on Windows OS (internet/ BSOD/peripherals setup/practicality on system drivers/ understanding of 3rd party application issues/common errors)
• Added advantage if familiar with Mac, Linux, and Virtualization concepts (VMware/virtual box)
• Logical thinking and problem-solving skills; Practical approach to troubleshooting and understanding a reported issue.
• Excellent Verbal & Written Communication skills
• Flexible to work Night shifts.

Follow us on LinkedIn to know about our latest job openings!

Submit the form below to apply