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Job title: Director – Technical Product Specialist

Experience required: 12 to 15 years

Location: India

Summary:  As a Technical Product Specialist in Prisma and Cortex XDR, your primary responsibility will be to provide technical expertise and support to customers and sales teams regarding the Prisma and Cortex XDR platforms.

Roles and Responsibilities:

• Conducting product demonstrations and presentations to customers and prospects, highlighting the features and benefits of Prisma and Cortex XDR, and how they can be applied to solve customer challenges.
• Collaborating with sales teams to identify customer requirements, develop customized solutions, and respond to RFPs.
• Providing technical support to customers during and after the sales process, including troubleshooting, configuration assistance, and training.
• Developing and maintaining technical documentation, including user guides, deployment guides, and best practices.
• Staying up-to-date with the latest developments in Prisma and Cortex XDR, including new features, updates, and integrations.
• Participating in product beta programs and providing feedback to product development teams.
• Conducting competitive analysis to identify strengths and weaknesses of Prisma and Cortex XDR compared to other solutions in the market.
• Participating in industry events, such as trade shows and conferences, to promote Prisma and Cortex XDR and engage with customers and partners.

Required Skills:

• To excel in this role, you will need to have a deep understanding of network security, cloud security, and threat intelligence, as well as experience working with Prisma and Cortex XDR.
• You should also possess excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team.
• Finally, you should be comfortable working in a fast-paced environment and be able to manage multiple projects simultaneously.

Job title: Network Engineer

Work Location: Dalian, China

Experience: 1+ year

Language and No of Positions:

Fluent Japanese with reading and writing English ability – 5

Fluent Korean with reading and writing English ability – 1

Roles and Responsibilities:

• Work directly with Juniper Networks customers and partners by supporting Juniper’s Infrastructure products in the largest and most advanced IP networks in the world.
• Troubleshoot complex network issues, replicate customer issues and facilitating communication with customer, partner, and Juniper engineering staff.
• Apart from outstanding troubleshooting skills, job duties should have a good searching skill on the knowledge base and also have a excellent wring article skills for a new knowledge and upcoming features,

Required skills:

• 1+ years of industry experience working in a Customer Support role.  Experience in working in Network Operations Centres is a plus.
• Strong knowledge in IP service, Access Control, TCP/IP, networking concepts.
• Requires TCP/IP protocol knowledge, routing protocol experience and strong transferable skills in other networking disciplines.
• Requires knowledge and expertise in the protocols: VLAN, ARP, STP, IS-IS, DHCP, VRRP, RIP, OSPF, BGP, MPLS, LDP, RSVP.
• Knowledge with Multicast/COS/MP-BGP/EVPN will be a plus
• Requires analytical skills to debug and isolate problems.
• Self-starter, proactive and must be able to handle multiple tasks.
• Passion for the networking tech knowledges or new technologies related are required.
• Must have strong communication and interpersonal skills
• JNCIA/JNCIS/JNCIP/JNCIE is a plus
• CCNA/CCNP/CCIE is a plus

What do you get?

• Full-time employment and competitive salary
• Good study opportunities

Additional Benefits:

• Holiday benefits
• Project bonus
• Periodic Health examination
• Annual leave & Sick leave
• Supplementary medical insurance

Job title: Senior Director – Client Services
Location: Orange County, California
Experience:  10+ years of experience
No of Openings: 1

(Applicable only for candidates living or willing to relocate or in a travel distance of one or two hours from Orange County)

Summary:

• We are looking for a seasoned Client Services Leader with strong track record in delivering operational performance and managing client relationships within our existing services portfolio.
• This senior role would be responsible for client portfolios in their assigned sites/programs and overall accountability for the delivery of client strategy at their site/location. “A Passion for People” is key. In addition, they would be accountable for the financial performance of their portfolio

Roles and Responsibilities:

• As a Client Services lead, you would be responsible to manage a portfolio of client accounts ensuring profitability, quality service delivery, and client satisfaction
• Client delivery performance: Manage a team of operational leaders in support to ensure the fulfilment of all commitments to the client
• Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale
• Develop strong rapport with clients, business partners and internal business partners by providing support, information, and guidance, researching, and recommending new opportunities
• Establish strong relationships with clients. Lead periodic reviews with clients, including MBRs, QBRs, etc.
• Manage the portfolio P&L and drive invoicing and cash collection according to contractual agreements
• Drive operational improvements, including optimizing resource allocation across teams, measuring progress against business goals
• ·Participate/lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, HC, hiring, etc.)

Required Skills:

• 10+ years of experience in BPO Operations management with client-facing roles
• Significant experience in client-facing aspects such as presentations, reviews, and negotiations
• People management experience, having managed teams and organizations at multiple levels
• Experience in contact center performance optimization and KPI management.
• Comprehensive working knowledge of outsourcing contract structures and pricing mechanisms
• Ability to connect and work with business, procurement, and vendor management organizations across multiple functions

Desired Skills:

• The ideal candidate will be an experienced Client Services professional with a proven track record of driving net new business and managing executive-level relationships.

Job title: Customer Support Representative
Work Location: Chennai
Experience: 0-10 years
Qualification: Any graduate/Non-graduate with experience

Roles and Responsibilities:

• Handle Level 1 support (Calls, Emails & Chat) from International customers which includes Technical Support, Customer Support and Product Queries.
• Technical Support includes queries related to consumer products and resolving the issues related to these devices.
• Customer Support includes queries related to warranty and RMA Status.
• These voice calls should be handled with a service level of above 80% and 100% for email cases respectively as defined in the Standard Operating Procedure.
• Any call or email that requires next level attention or assistance should be escalated appropriately to the SME via CRM.
• Excellent Verbal & Written Communication skills
• Flexible to work in Night shifts.

Required Skills:

• Basics on Windows OS (internet/ BSOD/peripherals setup/practicality on system drivers/ understanding of 3rd party application issues/common errors)
• Added advantage if familiar with Mac, Linux and Virtualization concept (VMware/virtual box)
• Logical thinking, problem-solving skills; Practical approach on troubleshooting and understanding a reported issue.

Key Competencies:

• Strength in communication, teamwork, processes and customer orientated

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Job title: Vice President of Enterprise Applications
Location: Chennai
Education: Bachelor’s / Master’s degree
Experience: 18 – 20 years

Roles & Responsibilities

• Define and execute the enterprise applications strategy and digital roadmap, ensuring alignment with the business objectives and priorities of the organization.
• Manage the full lifecycle of enterprise applications development, customization, integration, testing from planning and analysis to deployment and support.
• Establish and enforce best practices, standards, and methodologies for enterprise applications development, testing, quality assurance, security, and performance.
• Lead, mentor, and develop a high-performing team of enterprise applications professionals, fostering a culture of innovation, collaboration, and customer satisfaction.
• Manage the budget, resources, and vendors for enterprise applications projects and initiatives, ensuring timely delivery and quality outcomes.
• Monitor and evaluate the performance, availability, and reliability of enterprise applications, ensuring compliance with service level agreements and regulatory requirements.
• Identify and resolve issues and risks related to enterprise applications, escalating as appropriate.
• Stay abreast of the latest trends, technologies, and best practices in enterprise applications, and evaluate and recommend innovative solutions and enhancements to meet the evolving needs of the organization.
• Communicate and present effectively the status, progress, and results of enterprise applications projects and initiatives to senior management and other stakeholders.
• Should have started and worked his/her career starting from Enterprise Application development, testing, deployment, and management, doing program management, delivery, and operation.
• Should have grown his/her career in this managing and supporting end to end enterprise application and grown at senior role.

Required and Desired skills:

• Bachelor’s degree in computer science, Information Systems, or related field. Master’s degree preferred.
• Should have 18-20 years of experience in enterprise applications development, implementation, and management, with at least 8 years in a senior leadership role managing program, delivery and operation, application business requirement design and development, testing, development, and deployment.
• Proven track record of successfully delivering complex and large-scale enterprise applications projects on time, on budget, and on scope.
• Strong knowledge and experience in various enterprise applications platforms and technologies, such as various enterprise programming languages, API, integration and frameworks, ERP, CRM, BI, ETL, web services, cloud computing, etc.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a fast-paced, dynamic, and collaborative environment.
• Ability to influence and negotiate with internal and external stakeholders at all levels.
• Certifications in relevant enterprise applications technologies and methodologies are a plus.
• Must have experience in Java, .Net, DevOps, Python, Cloud, Microservices, SAP, Databases – MSSQL, MySQL or similar application development and maintenance.