Join Our Team

Colombia
Posted 5 months ago

Job title: Technical Support Tier 1
Work Location: Barranquilla, Colombia On-site  
Qualification: High School Diploma
Experience : 6 months
No of openings: 2

Roles and Responsibilities:

  • Respond to customer e-mails, phone calls, and chats in a timely manner
  • Address voice and data issues and work with other teams to drive resolution
  • Troubleshoot customer connectivity issues
  • Coordinate with other Engineer to diagnose and fix site issues
  • Remain available in a call queue to answer inbound calls
  • Stay updated on changing processes and new company products
  • Attend training sessions as assigned by management
  • Willingness to work flexible hours during nights and weekends is preferred

Required Skills:

  • Basic computer and network support knowledge.
  • Previous call center and CRM system experience desired, but not required
  • Critical thinking skills, resourceful and effective decision-making
  • Exceptional conflict resolution, and problem-solving skills
  • Strong attention to detail
  • Ability to multi-task and juggle multiple high-priority issues simultaneously .
  • Advanced English.
  • Full availability.

Submit the form below to apply

Job title: Technical Support Tier 1 Work Location: Barranquilla, Colombia On-site  Qualification: High School DiplomaExperience : 6 monthsNo of openings: 2 Roles and Responsibilities: Requir…View more

Philippines
Posted 5 months ago

Job title: Talent Acquisition Manager
Work Location: Philippines
Experience: 8+years
Education Qualification: Any Graduation

Roles and Responsibilities:

  • Strategic partner who constantly innovates Talent Acquisition solutions that cater to the ever-increasing dynamic needs of the business
  • Partner with key stakeholders (Business Leaders, Hiring Managers, HR Business Partners, and IT) to determine future talent needs, drive sourcing strategies, and to effectively manage the onboarding process.
  • Develop a talent sourcing strategy and network of contacts to leverage relationships and networks in the contact center industry to identify and attract top talent to key business areas.
  • Ensure Recruitment teams are provided with the necessary tools, support, and guidance to effectively develop and execute their recruiting plans and strategies.
  • Build, engage and manage a team of high-performing sourcing and recruiting teams capable of meeting all staffing needs in an extremely fast-paced and ambiguous environment without compromising the quality.
  • Drive optimal performance across all hiring channels and have a control over key parameters like Closure rate, Turn Around Time (TAT), Cost Per Hire (CPH), and new hire retention program (0-90 days)
  • Initiate, negotiate, and manage working relationships with vendors and external business partners to facilitate the generation of high-quality candidates, screening services and talent acquisition.
  • Develop, implement, and monitor the candidate sourcing and evaluation processes, Identify, and recommend TA tools/systems to increase the efficiency of TA function.
  • Deliver regular reporting and analyses for Senior Management on key recruiting metrics.
  • Periodically coach and mentor the TA team for the growing needs of the business
  • Responsible for overall performance and motivating team to exceed department goals and objectives.
  • Travel as and when required.
  • Perform other related duties as assigned.

Required and Desired Skills:

  • 5+ years of experience in handling high-volume recruitment for contact center business / BPO
  • 3 years of experience in a leadership role managing leaders and a team of full life cycle recruiters
  • Bachelor’s Degree or equivalent experience
  • Must have proven track record in high-volume, entry-level recruitment, recruitment systems, market research capabilities, staff development and performance management.
  • Experience in managing teams spread across various locations in US (both contingent and full time)
  • A successful track record of developing and executing talent strategies that solve complex business needs.
  • In-depth knowledge in employment law strongly preferred.
  • Ability to influence across a matrix of business functions.
  • Ability to express innovative thoughts/ideas about recruiting and overall employee experience.
  • Experience in delivering reports and TA dashboards to inform business leaders on the progress of key recruitment initiatives and hiring metrics.
  • Experienced with HRIS and Microsoft Office
  • SAP knowledge helpful
  • Benefits experience preferred.
  • FLSA classification experience
  • Working in night shifts to support CST time zone

Submit the form below to apply

Job Level8-10 years

Job title: Talent Acquisition ManagerWork Location: PhilippinesExperience: 8+yearsEducation Qualification: Any Graduation Roles and Responsibilities: Required and Desired Skills: Follow us on LinkedIn…View more

China
Posted 5 months ago

Job title: Network Engineer

Work Location: Dalian, China

Experience: 1+ year

Language and No of Positions:

Fluent Japanese with reading and writing English ability – 5

Fluent Korean with reading and writing English ability – 1

Roles and Responsibilities:

  • Work directly with Juniper Networks customers and partners by supporting Juniper’s Infrastructure products in the largest and most advanced IP networks in the world.
  • Troubleshoot complex network issues, replicate customer issues and facilitating communication with customer, partner, and Juniper engineering staff.
  • Apart from outstanding troubleshooting skills, job duties should have a good searching skill on the knowledge base and also have a excellent wring article skills for a new knowledge and upcoming features,

Required skills:

  • 1+ years of industry experience working in a Customer Support role.  Experience in working in Network Operations Centres is a plus.
  • Strong knowledge in IP service, Access Control, TCP/IP, networking concepts.
  • Requires TCP/IP protocol knowledge, routing protocol experience and strong transferable skills in other networking disciplines.
  • Requires knowledge and expertise in the protocols: VLAN, ARP, STP, IS-IS, DHCP, VRRP, RIP, OSPF, BGP, MPLS, LDP, RSVP.
  • Knowledge with Multicast/COS/MP-BGP/EVPN will be a plus
  • Requires analytical skills to debug and isolate problems.
  • Self-starter, proactive and must be able to handle multiple tasks.
  • Passion for the networking tech knowledges or new technologies related are required.
  • Must have strong communication and interpersonal skills
  • JNCIA/JNCIS/JNCIP/JNCIE is a plus
  • CCNA/CCNP/CCIE is a plus

What do you get?

  • Full-time employment and competitive salary
  • Good study opportunities

Additional Benefits:

  • Holiday benefits
  • Project bonus
  • Periodic Health examination
  • Annual leave & Sick leave
  • Supplementary medical insurance

Submit the form below to apply

Job Level1 – 2 Years

Job title: Network Engineer Work Location: Dalian, China Experience: 1+ year Language and No of Positions: Fluent Japanese with reading and writing English ability – 5 Fluent Korean with reading…View more

Chennai
Posted 5 months ago

Job title: Customer Support Representative
Work Location: Chennai
Experience: 0-10 years
Qualification: Any graduate/Non-graduate with experience

Roles and Responsibilities:

  • Handle Level 1 support (Calls, Emails & Chat) from International customers which includes Technical Support, Customer Support and Product Queries.
  • Technical Support includes queries related to consumer products and resolving the issues related to these devices.
  • Customer Support includes queries related to warranty and RMA Status.
  • These voice calls should be handled with a service level of above 80% and 100% for email cases respectively as defined in the Standard Operating Procedure.
  • Any call or email that requires next level attention or assistance should be escalated appropriately to the SME via CRM.
  • Excellent Verbal & Written Communication skills
  • Flexible to work in Night shifts.

Required Skills:

  • Basics on Windows OS (internet/ BSOD/peripherals setup/practicality on system drivers/ understanding of 3rd party application issues/common errors)
  • Added advantage if familiar with Mac, Linux and Virtualization concept (VMware/virtual box)
  • Logical thinking, problem-solving skills; Practical approach on troubleshooting and understanding a reported issue.

Key Competencies:

  • Strength in communication, teamwork, processes and customer orientated

Submit the form below to apply

 

Job LevelSenior Level

Job title: Customer Support RepresentativeWork Location: ChennaiExperience: 0-10 yearsQualification: Any graduate/Non-graduate with experience Roles and Responsibilities: Required Skill…View more

Chennai
Posted 6 months ago

Position Title: Technical Support Representatives
Number of Openings: 100+ positions
Location: Chennai, India
Working Hours: US Shift timings (Rotational night shifts)
Experience: 6 months – 8yrs

Roles and Responsibilities:

  • Handle Level 1 support (Calls, Emails & Chat) from International customers which includes Technical Support, Customer Support and Product Queries.
  • Technical Support includes queries related to consumer products and resolving the issues related to these devices.
  • Customer Support includes queries related to warranty and RMA Status.
  • These voice calls should be handled with a service level of above 80% and 100% for email cases, respectively as defined in the Standard Operating Procedure.
  • Any call or email that requires next level attention or assistance should be escalated appropriately to the SME via CRM.

Key Competencies:

  • Strength in communication, teamwork, processes, and customer orientated

Required Skills:

  • Basics on Windows OS (internet/ BSOD/peripherals setup/practicality on system drivers/ understanding of 3rd party application issues/common errors)
  • Added advantage if familiar with Mac, Linux, and Virtualization concepts (VMware/virtual box)
  • Logical thinking and problem-solving skills; Practical approach to troubleshooting and understanding a reported issue.
  • Excellent Verbal & Written Communication skills
  • Flexible to work Night shifts.

Submit the form below to apply

Job LevelFresher / Entry Level

Position Title: Technical Support RepresentativesNumber of Openings: 100+ positionsLocation: Chennai, IndiaWorking Hours: US Shift timings (Rotational night shifts)Experience:&nbsp…View more

Recruitment fraud alert

The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.

Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate.

As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:

  • We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
  • We never request money for any purpose before, during, or after the hiring process.
  • The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.

Stay safe and stay vigilant.

Employment Verification