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Job title: Technical Support Tier 1
Work Location: Barranquilla, Colombia On-site  
Qualification: High School Diploma
Experience : 6 months
No of openings: 2

Roles and Responsibilities:

• Respond to customer e-mails, phone calls, and chats in a timely manner
• Address voice and data issues and work with other teams to drive resolution
• Troubleshoot customer connectivity issues
• Coordinate with other Engineer to diagnose and fix site issues
• Remain available in a call queue to answer inbound calls
• Stay updated on changing processes and new company products
• Attend training sessions as assigned by management
• Willingness to work flexible hours during nights and weekends is preferred

Required Skills:

• Basic computer and network support knowledge.
• Previous call center and CRM system experience desired, but not required
• Critical thinking skills, resourceful and effective decision-making
• Exceptional conflict resolution, and problem-solving skills
• Strong attention to detail
• Ability to multi-task and juggle multiple high-priority issues simultaneously .
• Advanced English.
• Full availability.

Job title: Team Lead – Customer Support (Call center)
Location: Temple, TX (Onsite)
Education: High School Diploma
Experience:  2+ years of experience in a Customer Service Role
No of Openings: 4

Summary:

• Supervise and lead a team of call center representatives
• Monitor and evaluate team performance to ensure quality customer service
• Provide coaching and feedback to team members to improve performance
• Handle escalated customer inquiries and resolve issues in a timely manner
• Analyze call center data and generate reports on team performance metrics
• Collaborate with other departments to improve processes and customer satisfaction

Required Skills:

• Minimum of 2 years of experience in a call center environment
• Proven experience in sales or customer service
• Strong leadership skills with the ability to motivate and inspire a team
• Excellent communication skills, both verbal and written, in English and Spanish
• Ability to analyze data and make informed decisions to drive performance improvements
• Proficient in project management techniques and tools
• Multilingual skills are a plus

Desired Skills:

• Previous call center team lead experience
• Experience in a 24/7 call center Supervisory Responsibilities

Job Title: Technical Training Manager

Work Location: Chennai

Experience: 5+ Years of Experience

Education Qualification: Bachelors/Masters Degree in Computer Science. BE/Btech/Msc CS/MCA

Roles and Responsibilities:

• Develop and update training materials for testing, Full stack Java applications
• Design and deliver training sessions to software developers and other technical professionals
• Create hands-on exercises and other interactive learning activities to engage learners
• Evaluate the effectiveness of training programs and make improvements as needed
• Keep up to date with new technologies and best practices in testing Full stack Java applications
• Collaborate with other technical trainers and instructional designers to ensure consistency and quality across all training programs

Primary Skills Required :

• Full-Stack Web development – HTML,CSS, JAVASCRIPT, NodeJS, ReactJS/AngularJS
• Programming Languages – Core JAVA and Any Additional programmer (DOTNET/Python)
• Database – MySQL/MSSQL and Any NoSQL DB

Required Skills & Desired Skills

• Strong experience in testing, Full stack Java applications, with a deep understanding of testing methodologies, tools, and frameworks
• Proven experience designing and delivering technical training programs
• Strong communication and presentation skills, with the ability to explain complex technical concepts in a clear and concise manner
• Ability to work independently and as part of a team, with excellent time management and organizational skills
• Strong attention to detail and a passion for creating high-quality training materials
• Familiarity with agile development methodologies and software development life cycles

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Job title:  Sr Director /Director – Site Reliability Engineering (SRE)

Experience required: 12 to 17 years

Location: India

Summary: Movate seeks an experienced SRE Lead to join our team and lead the SRE practice for our Digital Infrastructure Services (DIS) portfolio. As a Site Reliability Engineering (SRE) Lead at Movate, you will be responsible for overseeing and managing the SRE function, working closely with cross-functional teams like Delivery, Sales, Solution, Movate Labs, and Alliance. The ideal candidate will have a strong understanding of SRE technology offerings, excellent communication skills, and a proven track record in implementing SRE practices.

Roles and Responsibilities:

• Collaborate with cross-functional teams including Delivery, Sales, and Solution teams to prepare new technology offerings for SRE and drive sales team on offering articulation
• Prepare customer facing SRE related solutions and be part of solution defense sessions with potential clients
• Create and maintain a proactive proposal pipeline for SRE, working closely with the inside sales team to identify potential opportunities
• Participate in one-time implementation projects or professional services activities related to SRE
• Prepare and manage hiring forecast for SRE engineers, ensuring a strong bench for the team to support business growth
• Collaborate with Movate Labs team to create prototypes and proofs of concept related to SRE offerings
• Work with Account Management team to upsell/cross-sell SRE offerings to existing clients
• Drive continuous improvement initiatives to optimize SRE processes, tools, and methodologies
• Provide leadership and mentorship to the SRE team, ensuring a high level of technical expertise and performance
• Stay updated with industry trends and best practices related to SRE, and incorporate them into the team’s strategies and processes
• Collaborate with other stakeholders to ensure smooth coordination and delivery of SRE services to clients

Required Skills:

• Proven experience in Site Reliability Engineering (SRE) roles, with a deep understanding of SRE principles and best practices
• Strong knowledge of IT infrastructure, cloud computing, and modern application architectures
• Experience in working with cross-functional teams and driving collaborative efforts
• Excellent communication and interpersonal skills, strong analytical and problem-solving abilities
• Leadership skills with the ability to mentor and motivate team members
• Proactive and result-oriented mindset
• Familiarity with DevOps practices and tools is a plus

Job title: Talent Acquisition Manager
Work Location: Philippines
Experience: 8+years
Education Qualification: Any Graduation

Roles and Responsibilities:

• Strategic partner who constantly innovates Talent Acquisition solutions that cater to the ever-increasing dynamic needs of the business
• Partner with key stakeholders (Business Leaders, Hiring Managers, HR Business Partners, and IT) to determine future talent needs, drive sourcing strategies, and to effectively manage the onboarding process.
• Develop a talent sourcing strategy and network of contacts to leverage relationships and networks in the contact center industry to identify and attract top talent to key business areas.
• Ensure Recruitment teams are provided with the necessary tools, support, and guidance to effectively develop and execute their recruiting plans and strategies.
• Build, engage and manage a team of high-performing sourcing and recruiting teams capable of meeting all staffing needs in an extremely fast-paced and ambiguous environment without compromising the quality.
• Drive optimal performance across all hiring channels and have a control over key parameters like Closure rate, Turn Around Time (TAT), Cost Per Hire (CPH), and new hire retention program (0-90 days)
• Initiate, negotiate, and manage working relationships with vendors and external business partners to facilitate the generation of high-quality candidates, screening services and talent acquisition.
• Develop, implement, and monitor the candidate sourcing and evaluation processes, Identify, and recommend TA tools/systems to increase the efficiency of TA function.
• Deliver regular reporting and analyses for Senior Management on key recruiting metrics.
• Periodically coach and mentor the TA team for the growing needs of the business
• Responsible for overall performance and motivating team to exceed department goals and objectives.
• Travel as and when required.
• Perform other related duties as assigned.

Required and Desired Skills:

• 5+ years of experience in handling high-volume recruitment for contact center business / BPO
• 3 years of experience in a leadership role managing leaders and a team of full life cycle recruiters
• Bachelor’s Degree or equivalent experience
• Must have proven track record in high-volume, entry-level recruitment, recruitment systems, market research capabilities, staff development and performance management.
• Experience in managing teams spread across various locations in US (both contingent and full time)
• A successful track record of developing and executing talent strategies that solve complex business needs.
• In-depth knowledge in employment law strongly preferred.
• Ability to influence across a matrix of business functions.
• Ability to express innovative thoughts/ideas about recruiting and overall employee experience.
• Experience in delivering reports and TA dashboards to inform business leaders on the progress of key recruitment initiatives and hiring metrics.
• Experienced with HRIS and Microsoft Office
• SAP knowledge helpful
• Benefits experience preferred.
• FLSA classification experience
• Working in night shifts to support CST time zone