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Job title: L2 Mid Technical Support – GoLang
Work Location: Hyderabad
Experience: 4-6 Years
Education Qualification: Any Degree
No of openings: 6-7
Roles and Responsibilities:
- Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
- Coordinate and work with client Engineering team / Tool owners.
- Good understanding of SDLC and agile methodologies is a pre-requisite
- Define strategies to provide world class support to end-users’ queries
- Logical thinking and problem-solving skills along with an ability to collaborate
- Act as the point of contact for escalations and handle them as per the escalation procedures documented
- Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
- Participation in ad-hoc and recurring meetings
- Shifts: 24*5 (Rotational Monthly)
Required Skills
- Graduate and above in any field
- 5+ years of experience in application development framework and DevOps
- Good interpersonal, communication (English – verbal and written) and presentation skills
- Able to analyze the data, make data-driven decisions and should have an eye for detail
- Proficiency in the below tools will be preferred
- Dev Ops – Release Management, Puppet, Chef, Jenkins.
Good to have:
- Knowledge on Code repository such as Git and Github
- Knowledge on Code release management tools
- Cloud Applications (with Single Sign-On)
- knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.
Technical Skillsets
- GoLang – Min Exp 2 Yrs
- Having good exposure in Jenkins for CI (Continuous Integration)
- Having good exposure to Release Management, Puppet, Chef,
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Job Level | 5 – 8 Years |
Job title: L2 Sr. Technical Support – Java/Python
Work Location: Hyderabad
Experience: 6-9 Years
Education Qualification: Any Degree
No of openings: 6-7
Roles and Responsibilities:
- Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
- Coordinate and work with client Engineering team / Tool owners.
- Ability to perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines
- Ability to work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce project charters
- Good understanding of SDLC and agile methodologies is a pre-requisite
- Define strategies to provide world class support to end-users’ queries
- Logical thinking and problem-solving skills along with an ability to collaborate
- Act as the point of contact for escalations and handle them as per the escalation procedures documented
- Take responsibility to coach, train and help team members to meet the skills required to do the job
- Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
- Participation in ad-hoc and recurring meetings
- Should be able to manage a team and handle cross functional communications
- Shifts: 24*5 (Rotational Monthly)
Required Skills:
- Graduate and above in any field
- 6+ years of experience in application development framework and DevOps
- Good interpersonal, communication (English – verbal and written) and presentation skills
- Able to analyze the data, make data-driven decisions and should have an eye for detail
- Proficiency in the below tools will be preferred
- Expert in one or more programming languages such as Java, J2EE, Spring, etc.
- Proficiency with Java, Java Beans, Java Servlets, and JavaScript.
- Sound knowledge of Linux and Shell scripting
- Sound knowledge in DevOps tools such as Jenkins, Kubernetes, Docker/Ansible and CI / CD deployment
- Knowledge on Code repository such as Git and Github
- Knowledge on Code release management tools
- Cloud Applications (with Single Sign-On)
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Job Level | 5 – 8 Years |
Job title: Account Manager – Telecommunications
Location: Chennai
Experience: 10- 20 years
Roles and Responsibilities:
- Manage a portfolio of accounts in Telecom unit selling all the service lines
- Manage the portfolio revenue and margin goals for the given financial year
- Drive KPIs, SLA’s and evangelize the adoption
- Lead customer relationship representing all service lines as portfolio leader
- Provide delivery oversight to fulfil contractual obligations as per the MSA and SOWs.
- Develop account plans, sales growth strategy and execute the same
- Interface with Marketing to support brand-building initiatives among potential customers
- Provide market feedback to the executive management team and identify opportunities that enhance our business and revenue
- Identify and implement comprehensive business development and sales strategies by leveraging Movate service offerings. Also position Movate’s expertise in identified areas, help create unique differentiators
- Define customer strategy / priorities for the practice, based on a clear understanding of customer needs and pain points
- Respond to RFPs working collaboratively with pre-sales and solutions teams
- Collaborate with delivery teams to ensure timely fulfillment of open requirements
- Provide inputs to solutions teams about market trends and competitive intelligence to sharpen solutions
- Identify potential strategic partners, alliances, and relationships on an on-going basis to grow the business
- Drive sales excellence and CSAT in collaboration with the delivery organization
Required and Desired skills:
- 10-20 years of relevant experience in IT Industry
- Should have experience of working with Telecom Clients and should have experience of Client Relationship Management/Account Management, Onshore and offshore delivery models
- Going beyond existing stakeholders, mapping new LOB’s / Stakeholders, and positioning Movate services around Digital Engineer Services
- Understanding of industry business trends and current challenges, and ability to carve potential opportunities based on internal capabilities and offerings
- Proven experience of successful client relationship management and delivering account growth within Microsoft Account
- Proven track record of being able to grow existing book of business be it upsell and cross sell services into other buying centers of the same organization
- Ability to connect and work with business, procurement, and vendor management organizations across multiple functions.
- Ability to work their way up the value chain through proactive proposals and thought leadership.
- Assertive, yet consultative sales acumen.
- A self-starter with a passion for Business Development.
- Strong understanding of market trends and ability to create end-to-end, multifaceted, go-to market strategy for service line.
- Experience in implementing best practices sales methodologies and techniques.
- Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins.
- Track record of meeting and/or over-achieving sales revenue targets by being able to match services offerings with customer needs
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Job Level | 8-10 years |
Position Title: Customer Service Representative
Location: Romania
Working Hours: 8AM to 5PM EEST Monday thru Friday (5×9); may be required to work other shifts to meet customer needs
Experience
- Minimum 6 months -1 year of demonstrated customer service-oriented experience
Functional Skills
- High level Integrity, understand & abide by our business practices
- Willingness to learn (LOB specific product/service, policies & processes), execute and improve
- Ability to effectively navigate through desktop tools, applications and websites
- Basic Knowledge on MS Office
- Excellent Problem solving skills with proficiency in identifying issues by performing Root cause analysis
- Proficiency in keyboarding (30+wpm), Windows-based applications, internet and web browsing
- Ability to utilize various documentary and personnel resources to craft case-specific action plans
- Ability to work with a sense of urgency
- Ability to spot and report areas for continuous process improvement
- This role is temporarily remote due to COVID-19.
- You must be able to work assigned shifts during the center’s hours of operation: 8AM to 5PM EEST Monday thru Friday (5×9)
- Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience preferred.
Soft Skills:
- Must possess excellent oral and written communication skills in German/French/Italian + English
- Ability to express precisely and with clarity
- Excellent listening & Probing Skills
- Exhibit strong interpersonal techniques – is positive, pleasant, respectful and customer focused
- Ability to express empathy and exhibit a desire to help others
- Provide case handling that is unique and based on each individual customer’s specific needs and schedule
- Ability to de-escalate difficult customer issues to full resolution
- Focus on creating a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value
- Ability to cope with stress and to remain calm in all customer service situations – remain patient, polite and provide excellent customer service
- Preferred to have trouble-shooting experience with VoiP/Cloud PBX systems / cloud telephony technology
- Ability to handle high volume of tikets, phone calls, and chats.
- Being a true team player is a must.
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Job Level | Fresher / Entry Level |
Job title: Welcome Center Agent
Work Location: Ultra Lag
Experience: 6+ months in Contact Centres
Education Qualification: High School Diploma
Roles and Responsibilities:
- Customer Support in technical matters.
Required Skills & Desired Skills:
- 6+ months in Contact Centres
- High School Diploma
- Previous Technical Support experience
- ADVANCED Oral English
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Recruitment fraud alert
The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate.
As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
- We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
- We never request money for any purpose before, during, or after the hiring process.
- The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.
Stay safe and stay vigilant.
Employment Verification
For employment verification inquiries, kindly reach out to our dedicated team at employment.verification@movate.com. We’ll assist you in confirming relevant employment details as soon as possible.