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Job title: Director Enterprise Product Services – Delivery
Experience required: 5-7 years experience in an account or vendor management role in an Enterprise Product Support environment
Location : Chennai
Roles and responsibilities:
- Develop and implement strategic plans and activities to ensure all client objectives are met
- Provide strategic solutions to add value back into the client’s business
- Develop and manage the operating budgets. Lead process-improvement initiatives that deliver financial targets
- Ensure delivery managers are driving operations to consistently meet or exceed all internal and client-facing KPIs. Implement and conduct internal weekly, monthly, and quarterly business reviews to ensure world-class service to our clients
- Participate in client business reviews as scheduled. Assume accountability for the delivery of value-added account management services and provide an integrated view of operations across delivery locations and represent one organizational view to the client
- Oversee all aspects of the implementation of new clients as needed to ensure management, compliance, and reporting for all contact center operations including call volume forecasting and staffing, client service commitments, forecasted hours versus actual hours, etc.
- Manage administrative tasks such as contract renewals, invoicing, payment follow-ups, etc.
- Coordinate internal reviews and meetings as needed to deliver and exceed client expectations
- Develop and share operational best practices that establish positive employer-employee-client relationships and promote high levels of engagement
- Demonstrate an awareness of the range of services provided by Our Client and match them with the overall client strategy for program-level enhancement
- Facilitate client visits, audits, and tours while demonstrating knowledge and awareness of Our Client’s business and the ability to present this to suit client needs
Required skills:
- Minimum 5-7 years’ experience in an account or vendor management role in an Enterprise Product Support environment
- Experience in a Call Center Operations Environment or Project Management Team
- Experience in budget forecasting and management including P&L responsibility
- Experience with strategic initiative development and implementation, specifically with operating policies and procedures, and work process improvements
- Proven success with client-facing interactions as it relates to planning, business reviews, and business development
- Experience with strategic initiative development and implementation, including a progressively developing operating philosophy and approach
- Experience supporting multiple disciplines in a consultative fashion
- Strong analytical skills and ability to drive change and manage long-term projects
- Experience managing multiple client programs with varying service objectives, agent skill requirements, and technical solutions
- Excellent oral and written communication skills, as well as outstanding interpersonal skills
- This position will require travel
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Job Level | 5 – 8 Years |
Job title: Customer Support Representative
Work Location: Ebene, Mauritius
Experience: 0-6 Months (Freshers can also apply)
Education Qualification: SC (School Certificate)
No of openings: 50+ Openings
Roles and Responsibilities:
- As part of our team, you will provide a premium telephone and email service to our customers: private customers, professionals and various partners
- You will identify the needs and priorities of customers, in order to offer an adapted solution to their expectations
- You will make quotes, manage negotiations until the reservation is validated and additional products are sold
- You will guide the customer throughout the booking process until the vehicle is picked up: modifications, cancellations.
- You will guide the customer throughout the rental period: various information, questions about the vehicle, extension, change of return location.
- You are available for the customer after the drop off of the car to answer questions and deal with any disappointments.
Required Skills & Desired Skills
- Experience: 0-6 Months (Freshers can also apply)
- Excellent oral and written communication skills in French and English
- Has or has had commercial training or initial experience in the field of sales or services (tourism, hotels, travel agencies)
- Prior experience in customer relations is highly preferred
- Is tenacious and persuasive, with a strong results orientation
- Good telephone skills and service orientation
- Demonstrates commitment and perseverance
- Is dynamic, rigorous, and has a great capacity to adapt
- Willing to work weekends and shifts
Documents Required:
- Updated CV
- Current employer’s Last 3 months’ Payslip (If any)
- Attestation letter of your recent employer (If any)
- Academic qualifications documents
- National ID Card
- Utility Bill
- Passport Size Picture
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Job title: Trilingual Player Support (German+English+Spanish)
Work Location: TerraCampus, Tres Rios
Qualification: High School Diploma
Experience: Minimum 1 years of relevant experience
No of openings: 6+ Openings
Roles and Responsibilities:
- Clarify player requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
- Review attentively to player needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
- Greet players in a courteous, friendly, and professional manner, using agreed-upon procedures.
- Answer player questions related to websites, products, processes, and benefits.
- Maintain broad knowledge of client products and/or services.
- Manage chat, emails, and messenger effectively with proper grammar and enunciation.
- Process refunds as needed.
Required Skills:
- Proficiency in German Level >B2+
- Proficiency in English Level >B2+
- Gaming experience is mandatory
- De-escalate issues as necessary
- Understand player needs (read attentively, respond appropriately)
- Problem-solving
- Patience and willingness to help
- Strong customer service orientation and disposition
- Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern
- Multi-task
- Attention to detail
- Empathy
- Critical thinking
- Speed to solution
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Job Level | 1- 5 Years |
Job title: Customer Care Specialist
Work Location: Colombia
Experience: 6 months +
Education Qualification: High School
No of openings: 12
Roles and Responsibilities:
- Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
- Documents details of customer interaction into system.
- Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
Required and Desired Skills:
- Advanced English
- Team building and learning.
- At least 6 months of experience in Customer Service
- Great communication skills and interpersonal skills
- Good analytical and problem solving skills
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Job title: Technical Support Engineer
Work Location: Dalian, China
Experience: Minimum 1.5 years
Qualification: Bachelor’s degree in computer science, Engineering or equivalent
No of openings: 1
Roles and Responsibilities:
• Handles first level calls/cases from SL3/SL4 customers
• Case ownership, documentation and management
• Customer Management, Setting right expectation, Situation handling
• Driving case progression as per the SLA
• Utilizing tools and systems
• Working with relevant groups in the client organization (SE, Support Manager, L3) for case
progression and updates
• Backlog Management and meet the expectation set with customers
• Work on pending cases(backlogs) and drive towards closure
• Periodic follow up as per SLA defined by the client
• Process, Queue Adherence and SLA awareness
• Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)
• Knowledge Base Article Creation when there is an opportunity for it
• To contribute knowledge base and the knowledge sharing forum
• Improving customer experience and Building relationship
• Completing ACE and PCNSE certification within 120 days of go-live
Qualifications & Experiences::
• Bachelor’s degree in computer science, Engineering or equivalent or demonstrated skill
and/or related industry experience
• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP,
FTP, TFTP).
• Experience in VLANS, Tagging – IEEE 802.1q, 802.3ad, 802.1d, 802.1w.
• Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
• Experience on routing protocols – RIP V1/V2, OSPF, and BGP
• Knowledge on Authentication Protocols like TACAS/RADIUS/802.1x
• Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper
SRX will be an advantage.
• Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.
• CCNA, CCNP, Checkpoint Certification, CCSP certifications will be an added advantage.
• Knowledge of DHCP.
Language:
• Fluent English ability & Korean ability
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Job Level | 1- 5 Years |
Recruitment fraud alert
The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate.
As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
- We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
- We never request money for any purpose before, during, or after the hiring process.
- The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.
Stay safe and stay vigilant.
Employment Verification
For employment verification inquiries, kindly reach out to our dedicated team at employment.verification@movate.com. We’ll assist you in confirming relevant employment details as soon as possible.