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Job title: EKS Devops Engineer
Work Location: Chennai Guindy
Experience: 08-12 years
Education Qualification: Any Graduate
No of Openings : 2

Roles and Responsibilities:

• Develop and maintain Infrastructure as Code (IaC) using Terraform.
• Design, implement, and manage cloud infrastructure using AWS services.                           
• Design from scratch, the architecture for an enterprise Kubernetes infrastructure to support a CI/CD pipeline for Jenkins CI/CD. End-to-end Implementation of the Kubernetes architecture – installation, configuration, hardening, networking, etc. Implementing multiple Kubernetes masters for high availability
• Configuring persistent storage for Kubernetes clusters/pods, utilizing best practices, configuring NFS, persistent volumes, persistent volume claims for state persistence, etc
• Configuring Kubernetes auto provisioning, and auto scaling of CI/CD job/build agents/runners/nodes
• Designing and implementing clusters, cluster segmentation, internal/external networking for CI/CD deployment environments; dev, test, staging, production
• Configure CI/CD deployments with ConfigMaps, Secrets and SecurityContexts
• Implement Kubernetes services and Network Policies

Required Skills & Desired Skills:

• Candidate should have 8 years’ experience overall and 4+ year relevant experience
• Minimum 3 years of work experience in system administration, design, construction and operation of container platforms (Kubernetes) as well as in container technologies (Docker, Rancher Desktop etc.) and their management systems
• Kubernetes System Administration in a DevOps CI/CD
• Strong experience in Amazon EKS and Fargate

Job title: Trainer – Customer Service
Location: Temple, TX
Education: High School Diploma
Experience: 2+ years of training experience

Role and Responsibilities:

• Own content development and delivery, performance dashboard and reports, and other activities related to new hire, ongoing, remedial, and just-in-time training.
• Review, update, and continuously improve New Hire Training curriculum, evaluation tools, activities and documentation
• Analyze performance needs/trends and gaps, design, develop, and deliver instructional training – refresher training/Just in Time(JIT) training.
• Rolling out biweekly knowledge measure tests(KMTs) for the account, analyze trends and take necessary action
• Effectively interact with team members keeping in mind that different people have varied backgrounds and temperaments
• Perform QA monitoring and coaching/feedback sessions as per the business requirement when training role is not active
• Work on special projects and other duties/responsibilities as business requires.
• Demonstrate teamwork by supporting and assisting others on the team as necessary
• The trainer will report any HR or operational issues regarding an agent to their manager.
• The trainer will maintain a professional and positive environment at all times.

Knowledge, Skills, and Abilities

• Familiar with contact center tools, systems, and methodologies.
• Strong MS Office skills, including Word, Excel, and PowerPoint.
• Adaptable to multi-task, swift program changes, developing the skills in proactive critical thinking, and problemsolving.
• Ability to provide and receive coaching and feedback.
• Have excellent planning, organizing, and problem-solving skills.
• Ability to encourage, motivate and provide recognition.
• Flexibility to work varying shifts and responding to unanticipated events.
• Excellent presentation skills – ability to present ideas, concepts, concerns, and questions in a well thought out, positive, and professional manner in one-on-one and group situations to internal and/or external clients.
• Video game knowledge is preferred.

Job title: Customer Service Team Lead
Location: Temple, TX
Education: High School Diploma
Experience: 2+ years of experience in a Customer Service Role

Role and Responsibilities :

• Exhibit the Culture of Performance and Core Values; Teamwork, Integrity, and Excellence by regularly applying as guiding principles in the decisions and actions chosen based on Reason, Record, and Circumstance.
• Interacts with customers via telephone, chat, SMS and e-mail, must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
• Communicate with client on an ongoing basis on people, performance and processes including weekly and quarterly reviews.
• Work closely with each individual to ensure they are meeting required standards for quality and productivity based on pre-defined KRA’s
• Accomplishes team results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and motivating employees; coordinating, and enforcing system policies, procedures, and productivity standards.
• Responsible for the day-to-day application of organizational policies and procedures. Recognizes and recommends operational improvements to increase agent performance.
• Be actively involved in floor support. Handle Customer Service calls when the business requires.
• Participate in calibration sessions, weekly operations call, monthly and quarterly business reviews and knowledge sharing sessions as required.
• Recognizes, conveys, promotes, and sells products and service value with a consultative approach.
• Analyze stats and trends to identify root cause and implement corrective actions where required. Proactively report concerns with team, process, systems, etc. to supervisor
• Monitor agents on a weekly basis to ensure compliance to predefined processes and procedures.
• Act as an escalation contact for his / her agents and ensure that their concerns are addressed.
• Interview and select new hires for the program that meets the business requirements.
• Monitors performance of staff members according to established standards.
• May participate in hiring decisions and conduct performance appraisals.
• Regular, consistent, and punctual attendance.
• Handle supervisor and/or font line calls when required
• Other tasks and duties as assigned by the leadership team.

Required and Desired Skills:

• Strong phone presence with exemplary customer service and de-escalation skills
• Able to coach and motivate in accordance with the company’s performance culture
• Detail oriented
• Familiar with contact center tools, systems and methodologies
• Strong MS office skills, including Word, Excel and PowerPoint
• Adaptable to swift program changes, developing the skills in proactive critical thinking and problem solving
• Knowledge and interested with Electronic/gadgets devices preferred

Job title: Financial Customer Service Specialist
Work Location: East Gate Business Center – Antipolo
Experience: 6 months and above
Education Qualification: High School Diploma
No of openings:  100  – 200 Customer Service Support

Roles and Responsibilities:

• Provide Customer support
• Monitor and provide services thru phone and email.

Required Skills & Desired Skills:

• With at least 6 months handling financial and Financial Technology (FinTech) account in the BPO industry
• Customer/client-facing experience is a must
• Excellent verbal and written communication skills
• Experience with Point of Sale is an advantage
• Experience in international Center.
• Amenable to work in night shifts and shifting schedules
• Amenable to work onsite at Masinag LRT Station, Antipolo?

Job title: L2 Mid Technical Support – Java/Python
Work Location: Hyderabad
Experience: 4-6 Years
No of openings: 6-7

Roles and Responsibilities:

• Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
• Coordinate and work with client Engineering team / Tool owners.
• Good understanding of SDLC and agile methodologies is a pre-requisite
• Define strategies to provide world class support to end-users’ queries
• Logical thinking and problem-solving skills along with an ability to collaborate
• Act as the point of contact for escalations and handle them as per the escalation procedures documented
• Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
• Participation in ad-hoc and recurring meetings
• Shifts: 24*5 (Rotational Monthly)

Required Skills:

• Graduate and above in any field
• 5+ years of experience in application development framework and DevOps
• Good interpersonal, communication (English – verbal and written) and presentation skills
• Able to analyze the data, make data-driven decisions and should have an eye for detail
• Proficiency in the below tools will be preferred
• Dev Ops – Release Management, Puppet, Chef, Jenkins.

Good to have:

• Knowledge on Code repository such as Git and Github
• Knowledge on Code release management tools
• Cloud Applications (with Single Sign-On)
• Knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.

Technical Skillsets

• DevOps
• Having good exposure in Jenkins for CI (Continuous Integration)
• Having good exposure to Release Management, Puppet, Chef.

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