Join Our Team

Job title: Welcome Center Agent
Work Location: Ultra Lag
Experience: 6+ months in Contact Centres
Education Qualification: High School Diploma

Roles and Responsibilities:

• Customer Support in technical matters.

Required Skills & Desired Skills:

• 6+ months in Contact Centres
• High School Diploma
• Previous Technical Support experience
• ADVANCED Oral English

Job title: Talent Acquisition Manager
Work Location: Philippines
Experience: 8+years
Education Qualification: Any Graduation

Roles and Responsibilities:

• Strategic partner who constantly innovates Talent Acquisition solutions that cater to the ever-increasing dynamic needs of the business
• Partner with key stakeholders (Business Leaders, Hiring Managers, HR Business Partners, and IT) to determine future talent needs, drive sourcing strategies, and to effectively manage the onboarding process.
• Develop a talent sourcing strategy and network of contacts to leverage relationships and networks in the contact center industry to identify and attract top talent to key business areas.
• Ensure Recruitment teams are provided with the necessary tools, support, and guidance to effectively develop and execute their recruiting plans and strategies.
• Build, engage and manage a team of high-performing sourcing and recruiting teams capable of meeting all staffing needs in an extremely fast-paced and ambiguous environment without compromising the quality.
• Drive optimal performance across all hiring channels and have a control over key parameters like Closure rate, Turn Around Time (TAT), Cost Per Hire (CPH), and new hire retention program (0-90 days)
• Initiate, negotiate, and manage working relationships with vendors and external business partners to facilitate the generation of high-quality candidates, screening services and talent acquisition.
• Develop, implement, and monitor the candidate sourcing and evaluation processes, Identify, and recommend TA tools/systems to increase the efficiency of TA function.
• Deliver regular reporting and analyses for Senior Management on key recruiting metrics.
• Periodically coach and mentor the TA team for the growing needs of the business
• Responsible for overall performance and motivating team to exceed department goals and objectives.
• Travel as and when required.
• Perform other related duties as assigned.

Required and Desired Skills:

• 5+ years of experience in handling high-volume recruitment for contact center business / BPO
• 3 years of experience in a leadership role managing leaders and a team of full life cycle recruiters
• Bachelor’s Degree or equivalent experience
• Must have proven track record in high-volume, entry-level recruitment, recruitment systems, market research capabilities, staff development and performance management.
• Experience in managing teams spread across various locations in US (both contingent and full time)
• A successful track record of developing and executing talent strategies that solve complex business needs.
• In-depth knowledge in employment law strongly preferred.
• Ability to influence across a matrix of business functions.
• Ability to express innovative thoughts/ideas about recruiting and overall employee experience.
• Experience in delivering reports and TA dashboards to inform business leaders on the progress of key recruitment initiatives and hiring metrics.
• Experienced with HRIS and Microsoft Office
• SAP knowledge helpful
• Benefits experience preferred.
• FLSA classification experience
• Working in night shifts to support CST time zone