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Job title: Inbound Sales Representative
Work Location: Upper Mckinley Hill, Taguig
Experience:  Minimum of 6 months call centre experience
Education Qualification:  High School Graduate
Openings: 200 +

Roles and Responsibilities:

• An Inbound Sales Representative for a US Telecom B2B program handles incoming communications from business clients, identifies their needs, and promotes suitable telecom solutions to achieve sales targets.

Required Skills & Desired Skills:

• High School Graduate
• With at least 6 months of BPO experience
• Must be amenable to work on flexible schedules
• Must be amenable to work onsite
• Must be amenable to start immediately
• Must be amenable to work in Mckinley Hill, Taguig

Apply now and enjoy these HUGE perks:

• Up to Php 28K Monthly Package (Php 24K Basic Pay + Php 4K+ Non-taxable allowance upon regularization)
• *Php 50,000 New Hire Incentives
• *Php 20,000 Joining Bonus
• Uncapped Commissions
• Weekly Payout (Every Saturday!)
• HMO after a month
• Life and Accident Insurance
• Flexible Service Incentive Leaves (SIL) program
• Annual Performance/Merit Increases
• Fast-Track Internal Career Opportunities

*Terms and conditions apply

Job title:  Team lead
Work Location: East Gate Business Center (EGBC)
Experience: 2-4 Years
Education Qualification: High School Diploma
No of openings:  9

Roles and Responsibilities:

• Monitor, and supervise a group of employees to achieve goals that contribute to the growth of the organization
• Motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility in terms of coaching methodologies
• Daily to weekly coaching

Required Skills & Desired Skills:

• At least 4+ years of BPO experience.
• With Minimum of 1 to 2 years as a Team Lead in one company
• Has experience with Team lead role for an international financial account  
• Has exposure with international centers
• Above average communication skills
• Must be amenable to work on a shifting schedule
• Must be amenable to work on site at Antipolo City

Job title : Customer Care Specialist
Work Location: 3rd floor, Building #1, Ultra Lag, Lagunilla, Heredia.
Experience: More than 6 months of Call Center experience
Education Qualification: High School Completion

Role and Responsibilities

• Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
• Documents details of customer interaction into system.
• Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
• Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
• Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
• Meets or exceeds various performance requirements, including but not limited to
• Customer service skills,
• Accuracy, schedule adherence,
• Speed to resolution
• Partners with escalation group to obtain addition support.

Required Skills & Desired Skills     

• Proficiency English Level >B2+                                          
• 6 months  experience in a role responsible for customer satisfaction- Success operating independently and navigating competing priorities in a constantly changing
• environment
• Strong communication, organizational, and influencing skills

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Job title: Senior Manager – Strategic Marketing
Work Location: Bengaluru
Experience: 08-10 years
No of Openings : 1

Job Responsibilities:

• Develop a deep understanding of Movate’s services and solutions to support in driving their Go-to-Market (GTM) strategy and execution plan
• Market, customer, and competitive analysis — Become the expert on the customer, the industry trends, and the players in the market; funnel these insights into services/ solutions roadmaps
• Drive Movate’s thought leadership by driving strategy, planning, and execution of a well-rounded content strategy (POVs, case studies, videos, web pages, blogs, newsletter)
• Help develop the core messaging, positioning, and market differentiators for Movate services/ solutions
• Create impactful external-facing presentations, sales pitches, service/ solution decks that strongly and clearly articulate Movate’s message
• Collaborate and align expectations with other internal teams (SMEs, innovation team, sales, practice) to power up the marketing and thought leadership campaigns

Required and Desired skills:

• Strategic thinker with strong solutioning skills
• Experience in the range of 8-10 years
• Knowledge of customer service and IT services industry
• Knowledge of key technology and digital transformation trends
• Good market research and analysis skills
• Strong communication – written, verbal, and presentation skills, with an eye for quality and attention to detail
• High EQ to manage multiple senior stakeholders

Job title:  German Customer Service Representative
Work Location: EGBC, Antipolo City
Experience: 6 months
Education Qualification: At least 2 years of college
No of openings:  6

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in BGC Taguig City and the ability to work remotely.
• Flexibility to work German business hours and be available during weekends and holidays as per business needs.
• N1 or native
• At least 6 months of professional customer support experience (German language)