Join Our Team

Job title: Chat Retail Agent
Location: UltraLag, Lagunilla, Heredia
Experience: 6 months of call center experience with chat experience
Education Qualification: High School Diploma
No of openings: 30

Roles and Responsibilities:

• Messaging associates assist customers via inbound emails, SMS and chat utilizing an array of tools to communicate effective solutions.
• Having a passion for effortless customer interactions, the art of building rapport with the customer, and a strong desire to ‘do more’ is imperative. 
• Interacts with customers via inbound chat, SMS and e-mail, must be able to wear headset and manipulate objects such as keyboard, and mouse.
• Analyzing and understanding the customers’ needs with great attention to detail, asking qualifying questions and presenting the appropriate services/products/solutions/suggestions with effortless customer experiences.
• Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
• Strong demonstrated ability to multitask, operating with multiple concurrent interactions and system interactions simultaneously
• Should have a penchant for detailed and accurate documentation and information sharing.
• Demonstrates the ability to establish and maintain effective relationships with customers and be the custodian and ambassador of the brand.
• Achieves overall performance goals of the organization.
• Regular, consistent, and punctual attendance.

Required Skills & Desired Skills

• Proficiency English Level >B2+            
• Minimum 6 months of call center experience with online messaging experience
• Minimum 12 months customer service experience
• Excellent overall tenure in job history
• Energetic, ambitious and team-oriented with a strong work ethic.
• Always a “customer first” approach and should be an advocate of white glove service.
• High level of Integrity, understand & abide by our business practices.
• Strong interpersonal skills and the ability to interact with both existing and new customers, as well as coworkers.
• High self-confidence, demonstrating accountability and ownership with a real solutions mindset
• Ability to multi-task in a high-speed working environment.
• Strong organizing skills, follow-up and time management.
• Superlative customer service skills channeled towards world-class customer experience.
• Confident, positive & persuasive speaking skills resulting in customer loyalty, effortless CX
• Excellent oral and written communication skills backed with good call control and consultative approach
• Effective listening skills, attentiveness, and time management.
• Willingness to learn (product specs, policies & processes), and improve.

Job title: Inbound Sales and Service Associate
Location: UltraLag, Lagunilla, Heredia
Experience: +1 year of experience in a call center environment.
Education Qualification: High School Diploma
No of openings: 100

Roles and Responsibilities:

• If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further.
• We are looking for energetic customer sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers – It all starts with you!
• Our purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients.
• You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.

You will provide inbound telephone support to our clients concerning extended warranty plans and services.

Essential Duties and Responsibilities:

• Inbound Sales Associate are responsible for assisting existing and new customers with registering their new appliances establishing rapport with the customer to position the sales pitch.
• Superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
• Emphasis is on sales for extended warranty plans and product registration.
• Through rapport building and information gathering from the conversation with the customer, identify opportunities to present the need to purchase an extended service plan.
• Upsell customers to additional service plans on older appliances the customer has in their homes. 
• Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.

Required Skills & Desired Skills

• Proficient speaking English to US based customers.
• High School Diploma or GED required.
• +1 year of experience in a call center environment.
• Customer Service preferred and Sales experience required
• Genuine desire to provide exceptional customer service.
• Ability to understand first call resolution.
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Demonstrates ability to speak off script, accurately, asking questions to identify busy signs
• Demonstrates ability to build rapport, off script, with customer to identify needs for our product

Job title: Customer Support Representative (Portuguese)
Location: Chennai
Experience: 0 to 3 Years
Education Qualification: Any Graduate (Must)
No of openings: 7

Roles and Responsibilities:

• Gaming experience is mandatory.
• Ability to multi-task.
• Ability to stay focused while working on multiple programs.
• De-escalate issues as necessary.
• Understand player needs (read attentively, respond appropriately).
• Problem-solving skills.
• Patience and willingness to help.
• Strong customer service orientation and disposition.
• Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern.
• Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, etc.).
• Excellent written and verbal communication skills in Portuguese.

Required Skills & Desired Skills

• Excellent Conversational and Customer Service Skills.
• Excellent verbal, written, and interpersonal communication skills.
• For Portuguese, the level required is above (B2).
• Customer Service experience is a plus.
• Ability to multi-task.
• Typing skills (Chat/Email: 35 wpm).
• High School Diploma or equivalent.

Job title: Trilingual Gaming Player Support
Location: Barranquilla, Colombia
Experience: 6 months
Education Qualification: Bachelor’s Degree
No of openings: 17

Roles and Responsibilities:

• Provide a world-class experience to our customers through answering incoming customer questions from chat, and email. Resolve solutions to help customers thrive.
• Conduct procedures to escalate and coordinate the customer response in accordance with values

Required Skills & Desired Skills: 

• Spanish, Portuguese and English Language with B2/B2+
• 6 months of experience in gaming customer support or technical support.

Job title: Gaming Player Support
Location: Barranquilla, Colombia
Experience: 6 months
Education Qualification: Bachelor’s Degree
No of openings: 50

Roles and Responsibilities:

• Provide a world-class experience to our customers through answering incoming customer questions from chat, and email. Resolve solutions to help customers thrive.
• Conduct procedures to escalate and coordinate the customer response in accordance with values.

Required Skills & Desired Skills: 

• English Language with B2/B2+.
• 6 months of experience in gaming customer support or technical support