Careers at Movate – Temple, Texas

Job title:  IT Support Engineer
Work Location: BTC, ACC, EGBC**
Experience: 4-8 Years
Education Qualification: HS Diploma. Any Certification in IT Systems/Data/Voice Related Courses is an Added Advantage.
No of openings:  1

Roles and Responsibilities:

• Good Desktop/Laptop trouble shooting/Remote Tools with Prior Experience in a Corporate IT company, Providing on Software/Hardware, Technical support for end users.
• Knowledge in Network/Voice and Server trouble shooting from end user machines, Risk management, taking actions to minimize failures, Diagnosing, and removing hardware, network, and software failures.
• Good Knowledge on IT Asset Management, Servicing computer equipment, and peripherals. Must have knowledge in Implementation/Handling/Management of the remote management Tools.
• Good English Speaking, Written & Verbal communication also to have good Chat Skill & E-Mail communication.
• Good knowledge in Vendor Communication and follow ups.
• Good Knowledge on Remote Tools access and trouble shooting issues remotely and globally.
• Handling and processing reports on the 1st and 2nd support lines (Help Desk, CC, Service Desk Plus).

Required Skills & Desired Skills:

• At least 4-8 years as an IT Engineer 
• Creating technical documentation is required.
• ISP Contact and follow ups with multiple vendors is a Must Skill.
• Inventory management, IT hardware and software maintenance is a must knowledge.
• Managing ITCC Support remotely from various part of the world for company is a must skill.
• Good Knowledge on IT Asset Management, Servicing computer equipment, and peripherals. Must have knowledge in Implementation/Handling/Management of the remote management Tools.
• Good English Speaking, Written & Verbal communication also to have good Chat Skill & E-Mail communication.
• Good knowledge in Vendor Communication and follow ups.
• Good Knowledge on Remote Tools access and trouble shooting issues remotely and globally.

Note: **Bonifacio Technology Center, Bonifacio Global City, Taguig or Asian Century Center, Bonifacio Global City (BGC) in Taguig City or (East Gate Business Center, Masinag, Antipolo)

Job title:  Report Analyst
Work Location: (East Gate Business Center, Masinag, Antipolo)
Experience:  2-3 Years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

• Ability to work independently and closely with the assigned campaigns.
• Responsible for generating and publishing reports with utmost accuracy by enhancing the value of data and information assets used to drive the statistics on the required parameters.
• Interpreting data and analyzing results using statistical techniques.

Required Skills & Desired Skills:

• At least 3+ years of BPO experience.
• Strong proficiency in Excel,
• Experience with visualization and dashboarding tools like PowerBI, Looker, Tableau.
• Flexible with extending shifts when needed.
• Strong modeling, communication (verbal, written, presentation) skills.

Job title:  Real-Time Analyst
Work Location: (East Gate Business Center, Masinag, Antipolo)
Experience:  2-3 Years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

• Strong quantitative and technical aptitude.
• Detail-oriented, with a high emphasis on quality/quantity balance.
• Able to interact and negotiate with all levels of management.

Required Skills & Desired Skills:

• 2-3 Years as a Real-Time Analyst
• Excel, Reports, Queue Management
• Willing to work in rotational shifts
• Ability to work independently – time management skills.
• Flexibility and adaptability required.

Job title:  Customer Service Representative 
Work Location: Bonifacio Global City (BGC) in Taguig City
Experience:  6months -1 Year
Education Qualification: High School Diploma
No of openings: 100+ Openings
Walk-in Interview: Every Monday – Wednesday
Walk-in Date: 9.30 AM to 3.00 PM

Roles and Responsibilities:

• Manage large amounts of incoming phone calls, Emails and/or Chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Required and Desired skills:

• 6-12 months of proven customer support experience or experience as a Client Service Representative
• High school diploma
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Job title:  Technical Lead 
Work Location: Chennai
Experience:  10-15 years
Education Qualification: Any Graduation Degree
No of openings: 4

Roles and Responsibilities:

• Perform code reviews and refactoring discussions with multiple domains and delivery teams to ensure high-quality deliverables.
• Conducting feasibility studies to ensure the product is up to date with the latest technologies.
• Root Cause Analysis: Cracking the code on the toughest bugs by diving deep to find the true root cause and identifying permanent fixes based on your analysis.
• Take initiative and be responsible for the technical solution.
• Develop tools and applications by producing clean, efficient code.
• Capability to learn new technologies quickly, stay up to date on the latest industry technology trends and techniques.

Required Skills & Desired Skills:

• 10+ Years IT Experience with 5+ Years’ experience in developing web applications with heavy usage of JavaScript.
• Expert in Frontend, Middleware design, development & implementation with experience in Angular, Node Express, and related technologies.
• In-depth knowledge of the RESTful API design.
• Solid understanding of JavaScript & Typescript.
• Strong understanding of UI frameworks/languages such as Angular.
• Hands-on experience in designing, implementing, and optimizing database schemas using RDBMS, with a focus on MySQL or Postgres.
• Proficient in writing complex SQL queries, stored procedures, and triggers.
• Solid coding skills with the ability to guide teams through massive refactoring exercises and improve coding standards across large codebases.
• Experience developing cloud software services and an understanding of design for scalability, performance, security, and reliability.
• Expert in JavaScript/ES6, building Responsive, high performing, heavy-traffic web applications using JS Frameworks (Angular, etc.) and third-party libraries.
• Experience with unit-test driven approach to development.

Job title:  Senior ELK Developer
Work Location: Chennai
Experience:  6-12 years
Education Qualification: Any Graduation Degree
No of openings: 3

Roles and Responsibilities:

• Implementing solutions that includes technologies such as Node.JS, Redis, PostgreSQL
• Experience developing complex data ingestion, analysis, and visualization pipelines from
• disparate data sources in varying formats.
• Strong understanding of Elasticsearch index configuration options.
• Elasticsearch work requires refactoring involving search engine understanding
• Enable API based data consumption from Elasticsearch to external applications
• Write efficient queries to extract data from Elasticsearch as a possible payload for visualization in an external dashboard.
• Build reports using APIs that leverage Elasticsearch
• Design and develop data ingestion scripts to load data into Elasticsearch from disparate custom data sources.
• Design and develop data-quality improvement methods and scripts to address the
• completeness, currency, accuracy and availability of the data.

Required Skills & Desired Skills:

• Overall IT Experience: 6+ Years: Mandatory – 6+ Years
• Candidate must have strong knowledge in ES and work Independently.
• 4+ years of experience working with large and varying data sets, applying qualitative and quantitative analysis to interpret the data.
• 2+ years of hands-on experience with good working knowledge of advanced search
• queries and features using ELK stack (Elastic Search, Logstash, Kibana) is mandatory.

Job title: Senior Data Engineer
Work Location: Chennai
Experience:  6-12 years
Education Qualification: Any Graduation Degree
No of openings: 5

Roles and Responsibilities:

• Adhere to estimates for completing the features/user stories.
• Develop unit testing of code components.
• Write well designed, testable, scalable and efficient code by following software development best practices.
• Collaborate and communicate effectively with other stakeholders.
• Participate in the Agile / SCRUM development process, sizing work items and completing sprint tasks
• Create technical documentation for reference and reporting.

Required Skills & Desired Skills:

• Mandatory skills (8+ Years of experience in Data engineering with 5+ Years on Python is Mandatory)
• The person should be strong in Python
• Hands-on and working knowledge in Python
• Having good knowledge of RDBMS any SQL

Job title: Senior Database Developer
Work Location: Chennai
Experience:  6-12 years
Education Qualification: Any Graduation Degree
No of openings: 6

Roles and Responsibilities:

• Conduct SQL objects code review & Performance tuning.
• work on Microsoft SQL and MYSQL DB.
• Strong knowledge in RDBMS and NoSQL Concept with strong logical thinking and solutions.
• Expert in transaction databases (OLTP) and ACID property, handling large scale application databases.
• Consult application developer to provide suggestion / SQL’s / PGSQL’s on DB with best solutions.

Required Skills & Desired Skills:

• Strong development knowledge in DB Design & development with 6+ Years’ to 10 Years experience (Postgres DB) – Mandatory
• Strong hands on writing complex PGSQL, procedure and Functions & prevent blocking and Deadlocks
• Conduct SQL objects code review & Performance tuning( Mandatory )
• Having hands on Microsoft SQL and MYSQL DB is an advantage.
• Strong knowledge in RDBMS and NoSQL Concept with strong logical thinking and solutions (Highly required)
• Expert in transaction databases (OLTP) and ACID property with handling large scale application databases(Mandatory)
• Consult application developer to provide suggestion

Job title: Technical Support Engineer
Work Location: Chennai
Experience:  1- 5 years
Education Qualification: Any Graduation Degree
No of openings: 30+ Openings

Roles and Responsibilities:                                                                                        

• Responsible for handling customer queries/issues through Voice and or Non-Voice (International) transactions to the best of customer satisfaction.
• Necessary documentation of calls.
• Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meeting goals set by the project.

Required Skills & Desired Skills                                                                                 

• 1-5 Years relevant work experience
• Excellent communication skills.
• Graduation is mandatory,
• Flexible to work in US Shifts (Rotational Night Shifts)

Document to carry:

• Updated CV
• Academic qualifications documents

Job title : Customer Care Specialist
Work Location: 3rd floor, Building #1, Ultra Lag, Lagunilla, Heredia.
Experience: More than 6 months of Call Center experience
Education Qualification: High School Completion

Role and Responsibilities

• Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
• Documents details of customer interaction into system.
• Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
• Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
• Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
• Meets or exceeds various performance requirements, including but not limited to
• Customer service skills,
• Accuracy, schedule adherence,
• Speed to resolution
• Partners with escalation group to obtain addition support.

Required Skills & Desired Skills     

• Proficiency English Level >B2+                                          
• 6 months  experience in a role responsible for customer satisfaction- Success operating independently and navigating competing priorities in a constantly changing
• environment
• Strong communication, organizational, and influencing skills

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Job title: Technical Support for Hardware and POS Account
Location : Asian Century Center (ACC) Building
Experience: Min 1 year in the BPO industry (H/W or S/W support)
Education Qualification: High School Diploma
No of Openings: 50 – 100 Tech Support

Roles and Responsibilities:

• Required to troubleshoot Computer Hardware and Software
• Having POS devices troubleshooting experience is a plus
• Will support drive-through machinery like speakers, microphones, headsets, etc.
• B2C and B2B Inbound and outbound transactions via Phone (85%) and E-mail (15%)

Required Skills:

• With at least 1 year of hardware and software support experience in the BPO industry
• With experience using CRM tools and remote desktop
• With experience in using computer operating systems
• Customer/client-facing experience is a must
• Excellent verbal and written communication skills
• Experience in ISP Support
• Experience with Point of Sale is an advantage
• Experience in international center.
• Willing to work on site
• Amenable to work in night shifts and shifting schedules

Job title: Senior Recruiter
Work Location: 1600 Eberhardt Rd Temple, TX 76504
Experience: Previous customer support experience 
No of Positions: 2

Job description:

• Movate is a part of global information and communication technology company. We strongly believe our people are the reason for our success.

Summary/Objective:

• In this role, you will work with internal managers, candidates, new hires and be an integral member of the Recruitment Team.
• There is heavy interaction with HR, Payroll, Finance, production work centers, and worldwide corporate entities.

Essential Functions:

• Manage the full cycle administration of the applicant process form screening to offer acceptance
• Screening, processing, communicating with candidates, scheduling interviews, background checks, verbal/formal offers, etc.
• Build relationships with candidates and hiring managers
• Data entry/professional administrative work experience
• Excellent written and verbal communication skills
• Strong attention to detail and impeccable follow-through
• Excellent organizational and time management skills
• Desire to communicate to and set clear job expectations for candidates

Other Functions:

• Scan candidate evaluation documents for electronic storage and dispose of originals.
• Identify and track non-selected candidates for future consideration.
• Coordinate third-party recruitment appointments.

Work Environment/Physical Demands:

• Placing multiple telephone calls, prolonged typing, scanning, and copying sessions.
• Prolonged sitting at a desk in a supportive office chair.
• Typing updates to open requisitions.
• Working in an office environment and maintaining normal business hours.[i]

Required Education/Experience and Competencies:

• HS/GED required, AA or BA desired.
• Prior experience in a recruiting admin or coordinating role
• Ability to learn and adapt quickly.
• Competitive drive and ambitious “whatever it takes” attitude
• Ability to thrive in a fast-paced environment.
• Superior written, verbal and interpersonal communication skills are required.
• Proficiency in MS Office Suite, especially MS Word; being comfortable with MS Excel, PowerPoint, and Outlook is required.
• Email message management using electronic files with consistent rules.
• Capable of general office machines and, electronic and paper filing systems.
• Must be able to exercise personal judgment in the execution of duties.
• Flexible to occasionally work aggressive schedules during peak demand.
• Other office administrative duties as assigned.

Job title: IT Manager
Work location: Costa Rica
Total work experience: 6-12 years
Relevant experience: 5-6 years
Education qualification: Any Graduate / Diploma Engineer

Roles and Responsibilities:

• Candidate must work as SPOC for all IT requirements and support for the CR location.  Supervise team and delegate the daily/weekly/monthly work
• Conducting team meetings and review deliverables
• SLA Measurement, Reporting & Adherence
• Periodic evolution of SLA metrics and Audits
• Participate in all  IT audits for the location and assist business and Infosec team
• Provide technical resolution to L1 team in case any support is needed
• Provide Deskside support for 3 offices in CR and address all issues within SLA
• Experience in desktop engineering including Imaging, packaging, software distribution etc
• IT Inventory management, update in Asset tool for all assets movement
• Ability to interact with Site Leader and other business stake holders during project ramp up, participate in discussion with business and client if required
• Regular connect with key users / senior users and take continuous feedback and do continuous service improvment and users experience
• Measure Endpoint Compliance &  achieve desired target as per company’s IT guidelines
• Ability to drive and manage IT operations at locations with minimum involvement of leadership team
• Coordinate with all backened IT team, client IT team for any outage or major IT issue for business or projects

Required Skills & Desired Skills

• 5-6 years relevant work experience and IT Manager
• Good knowledge on IT Infrastructure like Active Directory, DNS, DHCP, Proxy, Patch Management, Remote software Deployment tool, LAN, WAN, Wifi, Azure etc
• Strong knowledge and experience in managing End users Computing, IT Helpdesk, IT Service Desk Ticketing Tool
• Understand key matrics and define KRA for team and measure team’s performance
• Good understanding on VPN, Antivirus, Palo Alto XDR, Bit Locker, DLP etc
• Basic understanding on Azure, MFA, Azure AD, Exchange online
• Good troubleshooting skills on networking related troubleshooting from endpoint side, slow performance of systems etc.
• Must be good in Stake holders management
• Must have excellent communication skills
• Accountability & End to end ownership to deliver the support on time
• Must track CSAT & DSAT and take necessary actions to improve Users Experience
• Must have experience to manage IT operation for 1000+ end users and knowledge on BPO IT operations would be an added advantage
• Knowledge on SLA, OLA, ITIL processes
• Excellent Team management skills

Job title: Trainer
Designation: Specialist
Work Location: Chennai
Experience:  5-7 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings

Summary:

• We’re looking for a Trainer who is passionate about teaching others and helping them to succeed.
• The ideal candidate will have experience working in a call center environment and be able to effectively train others on the various systems and processes used.
• If you have a strong desire to help others learn and grow, then we want to hear from you!

Trainer Duties:

• Provide training and instruction to customer service representatives to ensure successful performance of job duties
• Develop online and in-person course curriculum for all job functions.
• Provide feedback to managers on the performance of staff members.
• Train new employees or retrain experienced staff members.
• Maintain a training program schedule and calendar.
• Provide training to new and additional locations as needed.
• Obtain or participate in continuing education to enhance technical knowledge
• Develop and implement new training programs as needed.

Responsibilities:

• Provide accurate and timely training and support to new staff to ensure successful implementation of key call center processes and policies
• Coordinate with senior-level call center members to ensure proper usage of consumables and schedule staffing according to call volume
• Update and maintain material inventory
• Perform other duties as required by supervisor

Required Skills & Desired Skills

• Any Degree (Graduation mandatory)
• 1+ years’ call centre training experience
• Ability to train all levels of customer service representative.
• Strong interpersonal, communication, and presentation skills.
• Ability to train with presentations, videos, and hands-on exercise

Job title: Technical Support Agent
Work Location: UL/Terra Campus
Experience: Previous customer service experience (6 months) desirable in a technical background.
Education Qualification: High school Diploma is a must, CCNA modules are a plus

Roles and Responsibilities:

• Ticket support
• Customer support
• L1 Technical troubleshooting

Required Skills & Desired Skills:

• High school Diploma is a must, studies in a technical field is a plus
• Previous customer service experience (6 months) desirable in a technical background
• Technical studies or background
• B2+ or higher English level
• CCNA modules are a plus