Careers at Movate – Mauritius

Job title: Technical Support Engineer – Italian
Location: Mauritius
Education Qualification: School Certificate or Higher School Certificate
No of openings:  10

Roles & Responsibilities/ Job Description:

• Provide support through Voice, Chat, Email & remote assistance (universal agent)
• Provide WOW customer experience
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into the system
• Ability to follow processes, meet and exceed KPIs
• Identify and escalate priority issues
• Case/Ticket documentation
• Adhering to standard operating procedures required by the process and organization
• Awareness of relevant service levels

Required Skills:

• School Certificate or Higher School Certificate 
• 6 months to 1-year experience.
• Italian Proficiency Language Native or near-native speaker
• Good understanding of French and English languages
• Excellent verbal and written communication skills
• Customer service orientation

Job title: Technical Support Engineer – German
Location: Mauritius
Education Qualification: School Certificate or Higher School Certificate
No of openings:  10

Roles & Responsibilities/ Job Description:

• Provide support through Voice, Chat, Email & remote assistance (universal agent)
• Provide WOW customer experience
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into the system
• Ability to follow processes, meet and exceed KPIs
• Identify and escalate priority issues
• Case/Ticket documentation
• Adhering to standard operating procedures required by the process and organization
• Awareness of relevant service levels

Required Skills:

• School Certificate or Higher School Certificate
• 6 months to 1 year experience
• German Proficiency Language Native or near-native speaker
• Good understanding of French and English languages
• Excellent verbal and written communication skills
• Customer service orientation

Job title: Technical Trainer – Professional Services
Work Location: Mauritius
Qualification: Bachelor’s Degree
Experience : 3+ years of experience
No of openings: 1

Roles and Responsibilities:

• Dual role – 70% training delivery and 30% professional services deployment projects
• Design, develop and maintain training curriculum for varying technical audiences. This includes updating curriculum and materials as new features are introduced. Help to create Stories and
• Use Cases to frame and elaborate the course learning goals in the context of real-world applications.
• Design, develop and maintain presentation content, quizzes, certification exam questions and a
• job-task analysis for training courses.
• Design, develop and maintain lab exercises and guides to give students hands-on experience in
• training labs and provide supporting material for post-training reference.
• Continue to develop the project Certification curriculum and process.
• Support field trainers to ensure engaging delivery of courseware to students
• Self-manage your projects with a high organization, report on updates, be accountable and keep
• your team abreast of project status.
• Develop strong working relationships with subject matter experts (inside or outside the company)
• to validate course design and content.
• Train trainers. Deliver beta courses as part of honing a course. You may occasionally co-teach a
• class with a new training partner as they ramp-up.
• Lead the Partner and End Customer training efforts to satisfy training demands.
• Continuous use of Customer Satisfaction metrics and to gain and apply feedback from students,
• trainers, and SEs from all training activities.
• Present the project cloud security assessments to Customer
• Create and deliver detailed and professional level documentation
• Understand System integration with SSO, AD, Proxies, Cloud API’s, VM’s & Firewalls
• Create evaluation test plans and implement DLP solutions

Required Skills:

• 3+ years of experience as a Professional Services Consultant with a proven track record and
• demonstrable skills at presenting technical information at the business executive level or at the
• architect level
• Excellent knowledge and experience with network security technologies including but not limited
• to: CASB, Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP, and Encryption.
• Working knowledge of HTTP(S), DNS and Layers 4-7.
• Experience in leading live and remote training sessions, preferably to a distributed audience.
• Experience writing clear step-by-step instructions to meet well-defined objectives
• Project management skills, including clear communications, to keep your team apprised of status
• and to get help when you need it
• Bachelor’s degree

Job title: Professional Services Engineer
Work Location: Mauritius
Qualification: Bachelor’s Degree
Experience : 5+ years of experience
No of openings: 1

Roles and Responsibilities:

• Understand the customer requirements and deliverables and create solution design deliverables
• Present the project cloud security proposed solutions to the Customer
• Create and deliver detailed and professional level documentation
• Understand System integration with SSO, AD, Virtual Machines, containers
• Understand Web Proxies, Cloud API’s, Firewalls, VPN & DLP solutions
• Create evaluation test plans
• Self Project Manage and deliver services on-time
• Create knowledge documentation and deliver hands-on knowledge transfer sessions to the Customer
• Working closely with customers and their Technical Team

Required Skills:

• 5+ years of experience as a Professional Services Consultant with a proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level
• Excellent knowledge and prior experience implementing network security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways
• Demonstrable experience with systems installation, configuration and administration UNIX/Linux and Windows-based systems (prior Active Directory/LDAP experience desirable), MDM, Cloud APIs, strong Networking concepts
• Data Encryption technologies
• SIEM, Load Balancing Technologies
• Network and Security Architecture Experience
• Scripting Language (Python, bash)
• Data compliance regulations understanding: GDPR, HIPAA, PCI, PII, ITAR, GLBA, SOX, etc.
• Experience with working with Fortune 500 companies
• Travel required up to 33%.

Job title: Customer Support Representative
Work Location: Ebene, Mauritius
Experience:  0-6 Months (Freshers can also apply)
Education Qualification: SC (School Certificate)
No of openings: 50+ Openings

Roles and Responsibilities:                                                                                         

• As part of our team, you will provide a premium telephone and email service to our customers: private customers, professionals and various partners
• You will identify the needs and priorities of customers, in order to offer an adapted solution to their expectations
• You will make quotes, manage negotiations until the reservation is validated and additional products are sold
• You will guide the customer throughout the booking process until the vehicle is picked up: modifications, cancellations.
• You will guide the customer throughout the rental period: various information, questions about the vehicle, extension, change of return location.
• You are available for the customer after the drop off of the car to answer questions and deal with any disappointments.

Required Skills & Desired Skills                                                                                  

• Experience:  0-6 Months (Freshers can also apply)
• Excellent oral and written communication skills in French and English
• Has or has had commercial training or initial experience in the field of sales or services (tourism, hotels, travel agencies)
• Prior experience in customer relations is highly preferred
• Is tenacious and persuasive, with a strong results orientation
• Good telephone skills and service orientation
• Demonstrates commitment and perseverance
• Is dynamic, rigorous, and has a great capacity to adapt
• Willing to work weekends and shifts

Documents Required:

• Updated CV
• Current employer’s Last 3 months’ Payslip (If any)
• Attestation letter of your recent employer (If any)
• Academic qualifications documents
• National ID Card
• Utility Bill
• Passport Size Picture