Careers at Movate – Mauritius

Job title: Technical Support Engineer – German
Location: Mauritius
Education Qualification: School Certificate or Higher School Certificate
No of openings:  10

Roles & Responsibilities/ Job Description:

• Provide support through Voice, Chat, Email & remote assistance (universal agent)
• Provide WOW customer experience
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into the system
• Ability to follow processes, meet and exceed KPIs
• Identify and escalate priority issues
• Case/Ticket documentation
• Adhering to standard operating procedures required by the process and organization
• Awareness of relevant service levels

Required Skills:

• School Certificate or Higher School Certificate
• 6 months to 1 year experience
• German Proficiency Language Native or near-native speaker
• Good understanding of French and English languages
• Excellent verbal and written communication skills
• Customer service orientation

Job title: Financial Customer Service Specialist
Work Location: East Gate Business Center – Antipolo
Experience: 6 months and above
Education Qualification: High School Diploma
No of openings:  100  – 200 Customer Service Support

Roles and Responsibilities:

• Provide Customer support
• Monitor and provide services thru phone and email.

Required Skills & Desired Skills:

• With at least 6 months handling financial and Financial Technology (FinTech) account in the BPO industry
• Customer/client-facing experience is a must
• Excellent verbal and written communication skills
• Experience with Point of Sale is an advantage
• Experience in international Center.
• Amenable to work in night shifts and shifting schedules
• Amenable to work onsite at Masinag LRT Station, Antipolo?

Job title:  Trilingual Customer Support Representative
Work Location: Barranquilla, Colombia
Experience: 6 months
Education Qualification: Bachelor’s Degree
No of openings:  1

Roles and Responsibilities:

• Provide a world-class experience to our customers by answering incoming questions from multiple channels, including phone, chat, and email.
• Resolve solutions to help customers thrive.
• Conduct procedures to escalate and coordinate the customer response in accordance with values.

Required Skills & Desired Skills: 

• English Language with B2/B2+.
• 6 months of experience in customer service
• Portuguese Language Be/B2+.

Job title:  Japanese Customer Service Representative
Work Location: BGC and WFH
Experience: 6 months – 3 years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in BGC Taguig City and the ability to work remotely.
• Flexibility to work Japanese business hours and be available during weekends and holidays as per business needs.
• N1 or native
• At least 6 months of professional customer support experience (Japanese language)
• Sound knowledge of telephone etiquette
• Use of Kanji

Job title:  Spanish Customer Service Representative
Work Location: BGC and WFH
Experience: 6 months – 3 years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in BGC Taguig City and the ability to work remotely.
• Flexibility to work Spanish business hours and be available during weekends and holidays as per business needs.
• N1 or native
• At least 6 months of professional customer support experience (Spanish language)

Job title:  German Customer Service Representative
Work Location: BGC and WFH
Experience: 6 months – 3 years
Education Qualification: High School Diploma
No of openings:  1

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in BGC Taguig City and the ability to work remotely.
• Flexibility to work German business hours and be available during weekends and holidays as per business needs.
• N1 or native
• At least 6 months of professional customer support experience (German language)

Job title:  Trainer (with Instructional designing background)
Work Location: EGBC and BGC
Experience: 1-3 Years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

• Developing and delivering training programs to new hires
• Creating training materials
• Conducting need assessments to identify training gaps

Required Skills & Desired Skills:

• Instructional designing experience is must.
• Experience within a high-volume, rapid growth environment is required.
• Excellent oral and written communication skills and with an ability to tailor communication to an audience.
• Proficient in Microsoft Office Word, Excel
• Energetic, detail-oriented, with great work ethics and positive attitude.
• Preferably 1-3 years Experienced Employees specializing in Training & Development or equivalent.
• Must specialize in Customer Service Skills Training.

Job title:  Network Operations Engineer
Work Location: Asian Century Center, BGC, Taguig
Experience: 1-2 Years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

• Handle escalations from Tier 1 phone calls, emails, or monitoring alert
• Work support tickets that coming in via phone, email, or customer portal
• Collaborate with Team Members regarding resolutions to various customers
• Proven experience troubleshooting problems ranging from servers, network, and PC issues
• Must provide quality customer service skills in all forms of communication
• Utilize experience and knowledge to assess issues and provide solutions for Tier 1 escalations
• Assist Tier 1 with responding to alerts and tickets from various monitoring systems
• Take ownership of tickets and customer interactions
• Engage in continued certification training to improve skillset 
• Escalate issues to Tier 3 when needed and remediate client issues
• Report critical incidents or problems that become too complex for self-resolution
• Tier 2 Engineer must be flexible to work all shifts including some holidays and weekends
• Assist the Operations Center staff as needed with special projects and other duties

Required Skills & Desired Skills:

• 1-2 years of experience in administering/supporting any of the following:
• LAN/WAN environments
• Office365 and Azure
• Network Operations Center
• Help Desk or relevant customer service skills
• Experience with PSA and RMM tools

Job title:  Systems Engineer
Work Location: Asian Century Center, BGC, Taguig
Experience: 1-2 Years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

• Strong quantitative and technical aptitude.
• Handle escalations from Tier 1 phone calls, emails, or monitoring alert
• Work support tickets that comin in via phone, email, or customer portal
• Collaborate with Team Members regarding resolutions to various customers
• Proven experience troubleshooting problems ranging from servers, network, and PC issues
• Must provide quality customer service skills in all forms of communication
• Utilize experience and knowledge to assess issues and provide solutions for Tier 1 escalations
• Assist Tier 1 with responding to alerts and tickets from various monitoring systems
• Take ownership of tickets and customer interactions
• Engage in continued certification training to improve skillset 
• Escalate issues to Tier 3 when needed and remediate client issues
• Report critical incidents or problems that become too complex for self-resolution
• Tier 2 Engineer must be flexible to work all shifts including some holidays and weekends
• Assist the Operations Center staff as needed with special projects and other duties

Required Skills & Desired Skills:

• 1-2 years of experience in administering/supporting any of the following:
• LAN/WAN environments
• Office365 and Azure
• Network Operations Center
• Help Desk or relevant customer service skills
• Experience with PSA and RMM tools

Job title:  Team lead
Work Location: East Gate Business Center (EGBC)
Experience: 2-4 Years
Education Qualification: High School Diploma
No of openings:  9

Roles and Responsibilities:

• Monitor, and supervise a group of employees to achieve goals that contribute to the growth of the organization
• Motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility in terms of coaching methodologies
• Daily to weekly coaching

Required Skills & Desired Skills:

• At least 4+ years of BPO experience.
• With Minimum of 1 to 2 years as a Team Lead in one company
• Has experience with Team lead role for an international financial account  
• Has exposure with international centers
• Above average communication skills
• Must be amenable to work on a shifting schedule
• Must be amenable to work on site at Antipolo City

Job title:  Quality Analyst
Work Location: East Gate Business Center (EGBC)
Experience: 1-5 Years
Education Qualification: High School Diploma
No of openings:  7

Roles and Responsibilities:

• Complete quality certification prescribed by Quality Team
• Audit surveyed calls and provide verbatim feedback using the prescribed monitoring tool
• Provide aid in facilitating or co-facilitating coaching and feedback session with agents
• Consolidate quality data and maintain the internal Quality Dashboard
• Provide data and root cause analysis on audited calls

Required Skills & Desired Skills:

• At least 1-5 years QA background in a BPO environment, handling an International Financial Account
• Amenable to work onsite at Antipolo City
• Willing to work in rotational shifts

Job title: Staff Software Engineer
Work Location: Nationwide (Bogotá, Colombia)
Experience: 8 Years
Education Qualification: Bachelor’s Degree / Prefer computer science bachelor’s degree.

Roles and Responsibilities:

• In this role, you will be responsible for guiding technical decisions, mentoring developers, and partnering with program managers, designers, full stack developers, and AI/ML engineers to set our team up for long-term success.
• The ideal candidate should have experience across the software lifecycle from architecture, design, development, deployment and maintenance of modern, cloud applications..

Required Skills & Desired Skills:

• 8+ years of experience with full-stack software development
• Proficient with building on cloud architecture and distributed systems, preferably on AWS.
• Experienced with Typescript and JavaScript development.
• Experienced with documenting software architecture and technical blueprints
• Solid understanding of engineering fundamentals and common design patterns.
• Advanced or fluent English communication skills are a must.

Job title: Business Analyst
Work Location: WFH
Experience: 3-5 Years
Education Qualification: Bachelor’s degree, preferably within a quantitative area (Operations, Accounting, Engineering, Economics, etc.)
No of openings:  1

Roles and Responsibilities:

• This role will work directly with both client and internal call center stakeholders to build, customize, generate and analyze reports that leverage a wide range of data sets to better understand efficacy of marketing initiatives, quality metrics, customer behaviors, and overall KPI attainment.

Required Skills & Desired Skills:

• 3- 5 years worked as a Business Analyst
• Strong proficiency in Excel, SQL for data extraction, and creating compelling analysis, reports and slides for different audiences.
• Experience with visualization and dashboarding tools like PowerBI, Looker, Tableau.
• Preference for Lean Six Sigma and COPC trained or certified
• Knowledge of Freshworks, Salesforce, or similar is a plus.

Job title:  IT Support Engineer
Work Location: BTC, ACC, EGBC**
Experience: 4-8 Years
Education Qualification: HS Diploma. Any Certification in IT Systems/Data/Voice Related Courses is an Added Advantage.
No of openings:  1

Roles and Responsibilities:

• Good Desktop/Laptop trouble shooting/Remote Tools with Prior Experience in a Corporate IT company, Providing on Software/Hardware, Technical support for end users.
• Knowledge in Network/Voice and Server trouble shooting from end user machines, Risk management, taking actions to minimize failures, Diagnosing, and removing hardware, network, and software failures.
• Good Knowledge on IT Asset Management, Servicing computer equipment, and peripherals. Must have knowledge in Implementation/Handling/Management of the remote management Tools.
• Good English Speaking, Written & Verbal communication also to have good Chat Skill & E-Mail communication.
• Good knowledge in Vendor Communication and follow ups.
• Good Knowledge on Remote Tools access and trouble shooting issues remotely and globally.
• Handling and processing reports on the 1st and 2nd support lines (Help Desk, CC, Service Desk Plus).

Required Skills & Desired Skills:

• At least 4-8 years as an IT Engineer 
• Creating technical documentation is required.
• ISP Contact and follow ups with multiple vendors is a Must Skill.
• Inventory management, IT hardware and software maintenance is a must knowledge.
• Managing ITCC Support remotely from various part of the world for company is a must skill.
• Good Knowledge on IT Asset Management, Servicing computer equipment, and peripherals. Must have knowledge in Implementation/Handling/Management of the remote management Tools.
• Good English Speaking, Written & Verbal communication also to have good Chat Skill & E-Mail communication.
• Good knowledge in Vendor Communication and follow ups.
• Good Knowledge on Remote Tools access and trouble shooting issues remotely and globally.

Note: **Bonifacio Technology Center, Bonifacio Global City, Taguig or Asian Century Center, Bonifacio Global City (BGC) in Taguig City or (East Gate Business Center, Masinag, Antipolo)

Job title:  Report Analyst
Work Location: (East Gate Business Center, Masinag, Antipolo)
Experience:  2-3 Years
Education Qualification: High School Diploma
No of openings:  2

Roles and Responsibilities:

• Ability to work independently and closely with the assigned campaigns.
• Responsible for generating and publishing reports with utmost accuracy by enhancing the value of data and information assets used to drive the statistics on the required parameters.
• Interpreting data and analyzing results using statistical techniques.

Required Skills & Desired Skills:

• At least 3+ years of BPO experience.
• Strong proficiency in Excel,
• Experience with visualization and dashboarding tools like PowerBI, Looker, Tableau.
• Flexible with extending shifts when needed.
• Strong modeling, communication (verbal, written, presentation) skills.