Careers at Movate – Costa Rica
We’re Hiring in Costa Rica
Costa Rica in Central America is the chief exporter of premium-value technology services in the LATAM region. The nation’s IT service exports account for most of the overall GDP. Over the years, Costa Rica has developed from offering transactional services to high-value services as a strategic outsourcing alternative. The nation has transformed into a competitive and mature location for complex business services in the technology industry.
A bevy of government initiatives by leaders in the IT industry is spawning a digital revolution and inspiring women to embrace careers in the STEM fields. Today’s landscape witnesses an acceleration toward digital transformation by enforcing strict policies across cybersecurity, data privacy, and digital commerce.
The start-up revolution, digital innovation, rise of unicorns, and co-working locations offer the perfect ecosystem for gig workers and enterprises to grow. The overlapping central time zone with nearshore nations encourages strategic partnerships and real-time collaborations between clients, partners, and service providers. An open and welcoming government, stable political situation, talented workforce, high literacy ratio, robust infrastructure facilities, and shared cultural values with the West have spurred the location’s maturity as the most-preferred delivery location.
All the preceding proof points point to the positive outlook forecasted by leading advisory firms, global enterprises, and technology firms. Global outsourcing providers have set their sights on Costa Rica for valid reasons. The city’s capital and neighboring cities are set to become essential locations for ITC growth and software companies by 2025. Known as LATAM’s “Silicon Valley,” Costa Rica is leading the way in innovation.
Movate at Costa Rica
Movate’s entry in August 2013 marked an inflection point to serve the rising support requests from clients across nearshore countries for multilingual technical support skills. Movate’s delivery centers are in Ultrapark at Heredia and Terra Campus Corporativo in Tres RĂos, Cartago. These experience centers offer multilingual support across Portuguese, French, Spanish, and English for clients across APAC, EU, Americas, EU, and APAC. Customer Experience centers have seen the shift toward a multifunctional suite of services. This location offers premium Digital Engineering Services (DES), high-touch Enterprise Product Services (EPS), Customer Support Services, and Customer Success Management.
The Culture Code
Movate was recognized for the “Best Global Culture – 2023” by Comparably; Comparably hailed Movate as the “Best Company for Diversity” and the “Best Company for Women” in 2022.
Look beyond the Americanized feel and Spanish vibes. Movate in Costa Rica combines niche interests, individualistic passions, and multiple identities. Be a part of the next-gen team where digital natives voice their ideas. This is the place for your boldness, optimism, creativity, and passion to unfold. Champion your creative expression and create a future of your own.
Discover an array of career opportunities that can propel your tech career forward.
Job title : Customer Care Specialist
Work Location: 3rd floor, Building #1, Ultra Lag, Lagunilla, Heredia.
Experience: More than 6 months of Call Center experience
Education Qualification: High School Completion
Role and Responsibilities
- Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
- Documents details of customer interaction into system.
- Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
- Meets or exceeds various performance requirements, including but not limited to
- Customer service skills,
- Accuracy, schedule adherence,
- Speed to resolution
- Partners with escalation group to obtain addition support.
Required Skills & Desired Skills
- Proficiency English Level >B2+
- 6 months experience in a role responsible for customer satisfaction- Success operating independently and navigating competing priorities in a constantly changing
- environment
- Strong communication, organizational, and influencing skills
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| Job Level | 1- 5 Years, Fresher / Entry Level |
Job title: Technical Support Agent
Work Location: UL/Terra Campus
Experience: Previous customer service experience (6 months) desirable in a technical background.
Education Qualification: High school Diploma is a must, CCNA modules are a plus
Roles and Responsibilities:
- Ticket support
- Customer support
- L1 Technical troubleshooting
Required Skills & Desired Skills:
- High school Diploma is a must, studies in a technical field is a plus
- Previous customer service experience (6 months) desirable in a technical background
- Technical studies or background
- B2+ or higher English level
- CCNA modules are a plus
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| Job Level | 1-6 years |
Job title: Trilingual Player Support (German+English+Spanish)
Work Location: TerraCampus, Tres Rios
Qualification: High School Diploma
Experience: Minimum 1 years of relevant experience
No of openings: 6+ Openings
Roles and Responsibilities:
- Clarify player requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
- Review attentively to player needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
- Greet players in a courteous, friendly, and professional manner, using agreed-upon procedures.
- Answer player questions related to websites, products, processes, and benefits.
- Maintain broad knowledge of client products and/or services.
- Manage chat, emails, and messenger effectively with proper grammar and enunciation.
- Process refunds as needed.
Required Skills:
- Proficiency in German Level >B2+
- Proficiency in English Level >B2+
- Gaming experience is mandatory
- De-escalate issues as necessary
- Understand player needs (read attentively, respond appropriately)
- Problem-solving
- Patience and willingness to help
- Strong customer service orientation and disposition
- Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern
- Multi-task
- Attention to detail
- Empathy
- Critical thinking
- Speed to solution
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| Job Level | 1- 5 Years |
Job title: Welcome Center Agent
Work Location: Ultra Lag
Experience: 6+ months in Contact Centres
Education Qualification: High School Diploma
Roles and Responsibilities:
- Customer Support in technical matters.
Required Skills & Desired Skills:
- 6+ months in Contact Centres
- High School Diploma
- Previous Technical Support experience
- ADVANCED Oral English
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Submit the form below to apply
Build your future at Movate
Roles Available
RECRUITMENT FRAUD ALERT
The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate. As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
- We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
- We never request money for any purpose before, during, or after the hiring process.
- The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.
Stay safe and stay vigilant.
Employment Verification
For employment verification inquiries, kindly reach out to our dedicated team at employment.verification@movate.com. We’ll assist you in confirming relevant employment details at the earliest.
