Careers at Movate – Costa Rica
We’re Hiring in Costa Rica
Costa Rica in Central America is the chief exporter of premium-value technology services in the LATAM region. The nation’s IT service exports account for most of the overall GDP. Over the years, Costa Rica has developed from offering transactional services to high-value services as a strategic outsourcing alternative. The nation has transformed into a competitive and mature location for complex business services in the technology industry.
A bevy of government initiatives by leaders in the IT industry is spawning a digital revolution and inspiring women to embrace careers in the STEM fields. Today’s landscape witnesses an acceleration toward digital transformation by enforcing strict policies across cybersecurity, data privacy, and digital commerce.
The start-up revolution, digital innovation, rise of unicorns, and co-working locations offer the perfect ecosystem for gig workers and enterprises to grow. The overlapping central time zone with nearshore nations encourages strategic partnerships and real-time collaborations between clients, partners, and service providers. An open and welcoming government, stable political situation, talented workforce, high literacy ratio, robust infrastructure facilities, and shared cultural values with the West have spurred the location’s maturity as the most-preferred delivery location.
All the preceding proof points point to the positive outlook forecasted by leading advisory firms, global enterprises, and technology firms. Global outsourcing providers have set their sights on Costa Rica for valid reasons. The city’s capital and neighboring cities are set to become essential locations for ITC growth and software companies by 2025. Known as LATAM’s “Silicon Valley,” Costa Rica is leading the way in innovation.
Movate at Costa Rica
Movate’s entry in August 2013 marked an inflection point to serve the rising support requests from clients across nearshore countries for multilingual technical support skills. Movate’s delivery centers are in Ultrapark at Heredia and Terra Campus Corporativo in Tres RĂos, Cartago. These experience centers offer multilingual support across Portuguese, French, Spanish, and English for clients across APAC, EU, Americas, EU, and APAC. Customer Experience centers have seen the shift toward a multifunctional suite of services. This location offers premium Digital Engineering Services (DES), high-touch Enterprise Product Services (EPS), Customer Support Services, and Customer Success Management.
The Culture Code
Movate was recognized for the “Best Global Culture – 2023” by Comparably; Comparably hailed Movate as the “Best Company for Diversity” and the “Best Company for Women” in 2022.
Look beyond the Americanized feel and Spanish vibes. Movate in Costa Rica combines niche interests, individualistic passions, and multiple identities. Be a part of the next-gen team where digital natives voice their ideas. This is the place for your boldness, optimism, creativity, and passion to unfold. Champion your creative expression and create a future of your own.
Discover an array of career opportunities that can propel your tech career forward.
Job title: Business Analyst
Work Location: WFH
Experience:Â 3-5 Years
Education Qualification: Bachelor’s degree, preferably within a quantitative area (Operations, Accounting, Engineering, Economics, etc.)
No of openings: Â 1
Roles and Responsibilities:
- This role will work directly with both client and internal call center stakeholders to build, customize, generate and analyze reports that leverage a wide range of data sets to better understand efficacy of marketing initiatives, quality metrics, customer behaviors, and overall KPI attainment.
Required Skills & Desired Skills:
- 3- 5 years worked as a Business Analyst
- Strong proficiency in Excel, SQL for data extraction, and creating compelling analysis, reports and slides for different audiences.
- Experience with visualization and dashboarding tools like PowerBI, Looker, Tableau.
- Preference for Lean Six Sigma and COPC trained or certified
- Knowledge of Freshworks, Salesforce, or similar is a plus.
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Job Level | 2 – 8 Years |
Job title: IT Support Engineer
Work Location: BTC, ACC, EGBC**
Experience: 4-8 Years
Education Qualification: HS Diploma. Any Certification in IT Systems/Data/Voice Related Courses is an Added Advantage.
No of openings: 1
Roles and Responsibilities:
- Good Desktop/Laptop trouble shooting/Remote Tools with Prior Experience in a Corporate IT company, Providing on Software/Hardware, Technical support for end users.
- Knowledge in Network/Voice and Server trouble shooting from end user machines, Risk management, taking actions to minimize failures, Diagnosing, and removing hardware, network, and software failures.
- Good Knowledge on IT Asset Management, Servicing computer equipment, and peripherals. Must have knowledge in Implementation/Handling/Management of the remote management Tools.
- Good English Speaking, Written & Verbal communication also to have good Chat Skill & E-Mail communication.
- Good knowledge in Vendor Communication and follow ups.
- Good Knowledge on Remote Tools access and trouble shooting issues remotely and globally.
- Handling and processing reports on the 1st and 2nd support lines (Help Desk, CC, Service Desk Plus).
Required Skills & Desired Skills:
- At least 4-8 years as an IT Engineer
- Creating technical documentation is required.
- ISP Contact and follow ups with multiple vendors is a Must Skill.
- Inventory management, IT hardware and software maintenance is a must knowledge.
- Managing ITCC Support remotely from various part of the world for company is a must skill.
- Good Knowledge on IT Asset Management, Servicing computer equipment, and peripherals. Must have knowledge in Implementation/Handling/Management of the remote management Tools.
- Good English Speaking, Written & Verbal communication also to have good Chat Skill & E-Mail communication.
- Good knowledge in Vendor Communication and follow ups.
- Good Knowledge on Remote Tools access and trouble shooting issues remotely and globally.
Note: **Bonifacio Technology Center, Bonifacio Global City, Taguig or Asian Century Center, Bonifacio Global City (BGC) in Taguig City or (East Gate Business Center, Masinag, Antipolo)
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Job Level | 2 – 8 Years |
Job title: Â Report Analyst
Work Location: (East Gate Business Center, Masinag, Antipolo)
Experience:Â 2-3 Years
Education Qualification: High School Diploma
No of openings: Â 2
Roles and Responsibilities:
- Ability to work independently and closely with the assigned campaigns.
- Responsible for generating and publishing reports with utmost accuracy by enhancing the value of data and information assets used to drive the statistics on the required parameters.
- Interpreting data and analyzing results using statistical techniques.
Required Skills & Desired Skills:
- At least 3+ years of BPO experience.
- Strong proficiency in Excel,
- Experience with visualization and dashboarding tools like PowerBI, Looker, Tableau.
- Flexible with extending shifts when needed.
- Strong modeling, communication (verbal, written, presentation) skills.
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Job Level | 2 – 8 Years |
Job title: Real-Time Analyst
Work Location: (East Gate Business Center, Masinag, Antipolo)
Experience: 2-3 Years
Education Qualification: High School Diploma
No of openings: 2
Roles and Responsibilities:
- Strong quantitative and technical aptitude.
- Detail-oriented, with a high emphasis on quality/quantity balance.
- Able to interact and negotiate with all levels of management.
Required Skills & Desired Skills:
- 2-3 Years as a Real-Time Analyst
- Excel, Reports, Queue Management
- Willing to work in rotational shifts
- Ability to work independently – time management skills.
- Flexibility and adaptability required.
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Job Level | 2 – 8 Years |
Job title: Customer Service Representative
Work Location: Bonifacio Global City (BGC) in Taguig City
Experience: 6months -1 Year
Education Qualification: High School Diploma
No of openings: 100+ Openings
Walk-in Interview: Every Monday – Wednesday
Walk-in Date: 9.30 AM to 3.00 PM
Roles and Responsibilities:
- Manage large amounts of incoming phone calls, Emails and/or Chats
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Required and Desired skills:
- 6-12 months of proven customer support experience or experience as a Client Service Representative
- High school diploma
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
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Job title: Technical Support Engineer
Work Location: Chennai
Experience:Â 1- 5 years
Education Qualification: Any Graduation Degree
No of openings: 30+ Openings
Roles and Responsibilities:
- Responsible for handling customer queries/issues through Voice and or Non-Voice (International) transactions to the best of customer satisfaction.
- Necessary documentation of calls.
- Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meeting goals set by the project.
Required Skills & Desired Skills
- 1-5 Years relevant work experience
- Excellent communication skills.
- Graduation is mandatory,
- Flexible to work in US Shifts (Rotational Night Shifts)
Document to carry:
- Updated CV
- Academic qualifications documents
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Job title : Customer Care Specialist
Work Location: 3rd floor, Building #1, Ultra Lag, Lagunilla, Heredia.
Experience: More than 6 months of Call Center experience
Education Qualification: High School Completion
Role and Responsibilities
- Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
- Documents details of customer interaction into system.
- Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
- Meets or exceeds various performance requirements, including but not limited to
- Customer service skills,
- Accuracy, schedule adherence,
- Speed to resolution
- Partners with escalation group to obtain addition support.
Required Skills & Desired Skills
- Proficiency English Level >B2+
- 6 months experience in a role responsible for customer satisfaction- Success operating independently and navigating competing priorities in a constantly changing
- environment
- Strong communication, organizational, and influencing skills
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Job Level | 1- 5 Years, Fresher / Entry Level |
Job title: Technical Support for Hardware and POS Account
Location : Asian Century Center (ACC) Building
Experience: Min 1 year in the BPO industry (H/W or S/W support)
Education Qualification: High School Diploma
No of Openings: 50 – 100 Tech Support
Roles and Responsibilities:
- Required to troubleshoot Computer Hardware and Software
- Having POS devices troubleshooting experience is a plus
- Will support drive-through machinery like speakers, microphones, headsets, etc.
- B2C and B2B Inbound and outbound transactions via Phone (85%) and E-mail (15%)
Required Skills:
- With at least 1 year of hardware and software support experience in the BPO industry
- With experience using CRM tools and remote desktop
- With experience in using computer operating systems
- Customer/client-facing experience is a must
- Excellent verbal and written communication skills
- Experience in ISP Support
- Experience with Point of Sale is an advantage
- Experience in international center.
- Willing to work on site
- Amenable to work in night shifts and shifting schedules
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Job title: Trainer
Designation: Specialist
Work Location: Chennai
Experience: 5-7 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings
Summary:
- We’re looking for a Trainer who is passionate about teaching others and helping them to succeed.
- The ideal candidate will have experience working in a call center environment and be able to effectively train others on the various systems and processes used.
- If you have a strong desire to help others learn and grow, then we want to hear from you!
Trainer Duties:
- Provide training and instruction to customer service representatives to ensure successful performance of job duties
- Develop online and in-person course curriculum for all job functions.
- Provide feedback to managers on the performance of staff members.
- Train new employees or retrain experienced staff members.
- Maintain a training program schedule and calendar.
- Provide training to new and additional locations as needed.
- Obtain or participate in continuing education to enhance technical knowledge
- Develop and implement new training programs as needed.
Responsibilities:
- Provide accurate and timely training and support to new staff to ensure successful implementation of key call center processes and policies
- Coordinate with senior-level call center members to ensure proper usage of consumables and schedule staffing according to call volume
- Update and maintain material inventory
- Perform other duties as required by supervisor
Required Skills & Desired Skills
- Any Degree (Graduation mandatory)
- 1+ years’ call centre training experience
- Ability to train all levels of customer service representative.
- Strong interpersonal, communication, and presentation skills.
- Ability to train with presentations, videos, and hands-on exercise
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Job Level | Senior Level |
Job title: Technical Support Agent
Work Location: UL/Terra Campus
Experience: Previous customer service experience (6 months) desirable in a technical background.
Education Qualification: High school Diploma is a must, CCNA modules are a plus
Roles and Responsibilities:
- Ticket support
- Customer support
- L1 Technical troubleshooting
Required Skills & Desired Skills:
- High school Diploma is a must, studies in a technical field is a plus
- Previous customer service experience (6 months) desirable in a technical background
- Technical studies or background
- B2+ or higher English level
- CCNA modules are a plus
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Job Level | 1-6 years |
Job title: L2 Sr. Technical Support – GoLang
Work Location: Hyderabad
Experience: 6-8 Years
Education Qualification: Any Degree
No of openings: 6-7
Roles and Responsibilities:
- Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
- Coordinate and work with client Engineering team / Tool owners.
- Ability to perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines
- Ability to work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce project charters
- Good understanding of SDLC and agile methodologies is a pre-requisite
- Define strategies to provide world class support to end-users’ queries
- Logical thinking and problem-solving skills along with an ability to collaborate
- Act as the point of contact for escalations and handle them as per the escalation procedures documented
- Take responsibility to coach, train and help team members to meet the skills required to do the job
- Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
- Participation in ad-hoc and recurring meetings
- Should be able to manage a team and handle cross functional communications
- Shifts: 24*5 (Rotational Monthly)
Required Skills:
- Graduate and above in any field
- 6+ years of experience in application development framework and DevOps
- Good interpersonal, communication (English – verbal and written) and presentation skills
- Able to analyze the data, make data-driven decisions and should have an eye for detail
- Proficiency in the below tools will be preferred
- Expert in one or more programming languages such as Java, J2EE, Spring, etc.
- Proficiency with Java, Java Beans, Java Servlets, and JavaScript.
- Sound knowledge of Linux and Shell scripting
- Sound knowledge in DevOps tools such as Jenkins, Kubernetes, Docker/Ansible and CI / CD deployment
- Knowledge on Code repository such as Git and Github
- Knowledge on Code release management tools
- Cloud Applications (with Single Sign-On)
- Good knowledge on GCP / Azure / AWS
- Knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.
Technical Skillsets
- Go Lang Experience Minimum 5 Yrs
- Extensive experience in tools like Ansible, Jenkins, Docker, Kubernetes, GIT/Github and build tools like Maven
- Experience in branching, tagging and maintaining the version across the environments working on Source code management tool using Git Scripting in Python and PowerShell
- Hands-on experience in AWS services like EC2, ECS, ELB, EBS, S3, VPC, IAM, SQS, RDS, Lambda, Code commit, code build etc.
- Configuring production ready CI CD setup
- Having good exposure in Jenkins for CI (Continuous Integration)
- Configure the Kubernetes cluster and worked on multiple Nodes and pods
- Experience in writing Ansible-Playbooks and apply to the yml scripts
- Creating the Docker images and Docker containers
- Good knowledge in the databases MySQL
- Hands on exp in Webservices like Apace and Tomcat etc
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Job Level | 5 – 8 Years |
Job title: L2 Mid Technical Support – Java/Python
Work Location: Hyderabad
Experience: 4-6 Years
No of openings: 6-7
Roles and Responsibilities:
- Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
- Coordinate and work with client Engineering team / Tool owners.
- Good understanding of SDLC and agile methodologies is a pre-requisite
- Define strategies to provide world class support to end-users’ queries
- Logical thinking and problem-solving skills along with an ability to collaborate
- Act as the point of contact for escalations and handle them as per the escalation procedures documented
- Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
- Participation in ad-hoc and recurring meetings
- Shifts: 24*5 (Rotational Monthly)
Required Skills:
- Graduate and above in any field
- 5+ years of experience in application development framework and DevOps
- Good interpersonal, communication (English – verbal and written) and presentation skills
- Able to analyze the data, make data-driven decisions and should have an eye for detail
- Proficiency in the below tools will be preferred
- Dev Ops – Release Management, Puppet, Chef, Jenkins.
Good to have:
- Knowledge on Code repository such as Git and Github
- Knowledge on Code release management tools
- Cloud Applications (with Single Sign-On)
- Knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.
Technical Skillsets
- DevOps
- Having good exposure in Jenkins for CI (Continuous Integration)
- Having good exposure to Release Management, Puppet, Chef.
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Job Level | 5 – 8 Years |
Position Title: Inside Sales – Team Lead
Location: Taguig City, Philippines
Experience: 7 – 10 years
Job Description:
- Key task will be to focus on managing end to end Inside Sales/Lead Gen operations
- The Specialists will be mapped to a specific GEO / Vertical of Movate and will focus on selling / setting meetings for the Sales persons with influencer / decision maker of the Potential Prospect (Client)
- The Inside Sales Specialist role is a Customer-facing role (C-level, Directors, and VPs) over phone and other channels.
- The Inside Sales specialist should have experience of selling services and solutions in any market.
- The Inside Sales specialists should be aware of IT/BPO technologies and the typical contact center challenges that CXO’s have to deal with.
- The Inside Sales specialist is expected to articulate Movate’s Services/Solutions, messaging and positioning to the target customers and help sales in winning new business and achieve personal KRA’s set.
Primary Job Functions:
- Research and develop database of qualified prospects aligned to organization’s strategy and launch personalized outreaches to engage with them
- Prospect, develop, up-sell, cross-sell and generate new business opportunities for Movate in the assigned accounts / territory.
- Maintain a consistent and accurate sales lead pipeline.
- Work as the overlay techno-commercial expert
- Nurture a potential prospect over a period of time and build credibility for them to accept a meeting with sales.
- Ability to use CRM to manage opportunities and leads.
Desired Skills & Experience:
- SELF-STARTER, HUNTING skills are a MUST
- 7 – 10 years of experience of BPO Inside sales in any market or Customer Service in Global environment
- Good written and oral communication skills.
- Passionate about generating demand and building relationships with prospects
- Active in social networking, especially LinkedIn
- Good in Team Handling
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Job Level | 1- 5 Years |
Position Title: Senior Director/ Director Finance
Location: Taguig City, Philippines
Experience: 8-10 years of financial work experience in Philippines
Summary:
Philippines Finance manager will be playing a key role in the Leadership team while leading Philippines Finance function. This role will provide financial and operational leadership, working closely with the business leaders across the country, focusing on strategic growth of Movate’s business in Philippines. This includes driving commercial growth, operating performance as well as key initiatives while ensuring tight controls on accounting & compliance. This role reports to the Controller.
Roles and Responsibilities:
- Partner with the Philippines Leadership Team and CFO to execute on the business strategy, focusing on commercial finance & cost management.
- Liaise as required with the customers and channel partners on operational maters
- Lead commercial intensity and instill “daily” rigor (eg Orders and sales pacing) by providing management with timely, complete and accurate financial information for business decision-making process.
- Proactively identify process improvements and engage stakeholders to develop actions to reduce business costs, improve profitability and liquidity
- Work closely with local statutory authorities to ensure 100% compliance
- Lead Philippines finance function by providing mentoring and coaching to the team; provide oversight to Controllership, Tax, as well as Shared Services to enable smooth closing process. Support internal and external financial audits as required.
Required Qualifications:
- CPA or any equivalent degree in Finance, or Business Administration and minimum of 8-10 years of financial work experience in Philippines
- Experience working in global business environment with sound understanding of global process and transactional flows
- Experience leading in a matrixed environment, leading team members balancing execution through others with inclusiveness, leveraging expertise, clear thinking, imagination, and external focus.
- Lean mindset, seeking to improve, automate and digitize
- Demonstrated experience and understanding of Accounting Principles and Controllership.
Desired Characteristics
- Strong analytical skills: able to clearly link financial results to operational performance drivers, generate alternatives and drive positive change
- Clear thinking/problem solving successfully led cross-functional projects/process improvement within operations/finance function involving process improvement; able to quickly grasp new ideas
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Job Level | 8-10 years |
Job title: Quality Assurance Analyst – Customer Support
Designation: Associate / Senior Associate
Work Location: Chennai
Experience: 2-5 years
Education Qualification: Any Graduation Degree
No of openings: 5+ Openings
Roles and Responsibilities:
- Monitor calls to ensure the process is followed as per guidelines.
- Quality check product knowledge, policies, and procedures
- Improves customer satisfaction and call quality by monitoring agents and providing feedback via one-on-one and group coaching sessions.
- Must have demonstrated strong organizational, time-management, and written and oral communication skills.
- Participates in Joint call monitoring with client, facilitates internal and external calibration sessions.
- Coordinate with Team lead, Trainers on the calibration of service processes.
- Create quality reports for supervisors and management on individual agents to suggest actions for improvement.
- Meet with Team Lead, Supervisors and Trainers on actions plan. Build reporting on Project level trends, scoring, and based on ad hoc requests
- Provides focused quality audits and performance feedback to team leaders/supervisors and managers for assigned teams within the timeframe guidelines.
- Act as a key stakeholder will keep management informed on all critical situations.
- Documenting quality issues, performance measures and quality improvements for management review.
- Models and shares best practices with team members with ability to receive feedback and act when appropriate.
Required Skills and Desired Skills
- 2-5 years relevant work experience
- Requires interpersonal skills with the ability to work with both management and staff employees.
- Previous Quality Assurance experience preferred.
- Currently meeting or exceeding KPI’s
- Previous experience in a Customer Service organization and call center required. Possess analytical skills and can read and interpret data.
- Excel and Power Point experience preferred. Able to handle multiple tasks while working independently and collaborate with tact and diplomacy
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Job Level | Senior Level |
Build your future at Movate
Roles Available
RECRUITMENT FRAUD ALERT
The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate. As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
- We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
- We never request money for any purpose before, during, or after the hiring process.
- The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.
Stay safe and stay vigilant.
Employment Verification
For employment verification inquiries, kindly reach out to our dedicated team at employment.verification@movate.com. We’ll assist you in confirming relevant employment details at the earliest.