Careers at Movate – Costa Rica

Job title: Network Support Engineer
Location: Barranquilla, Colombia
Experience: 6 months
Education: Bachelor’s degree

Roles and Responsibilities:

• The role of the Network Engineer is to respond to troubleshoot tickets, act as the customer’s point of contact for reported problems and troubleshoot problems to resolution.
• This will involve extensive conversations with customers and other Network Engineers, duplicating the reported problem in the laboratory and, using extensive IP networking and network security knowledge to resolve the problem.

Required Skills & Desired Skills: 

• English Language with B2/B2+High School Diploma as a Minimum
• Experience in Support Engineers
• CCNA or equivalent required; CCNP or other certifications are desired

Job title: Video Content Quality Reviewer
Location: Hyderabad/Chennai
Experience: 2+ years
Education: Bachelor’s degree in journalism, Communications, Media Studies, or related field
No of openings: 10

Position Overview:

• We are looking for an experienced and detail-oriented Video Content Quality Reviewer to join our video production team. The ideal candidate will possess a strong understanding of video production standards, ensuring all video content meets the team’s editorial, technical, and creative requirements including spelling and grammar check, regional alignment and overall quality. This role involves reviewing and approving videos for accuracy, consistency, and compliance with quality benchmarks before they are published on digital platforms.

Key Responsibilities:

Content Review & Approval

• Ensure videos align with the template, style, have proper background music and voiceovers as per mandated requirements.
• Cross-checking scripts and grammar, pronunciation, displaying a strong command over the English language across the visuals, and audio used to verify consistency.

Technical Quality Assessment

• Inspect videos for technical quality, including resolution, color grading, transitions, audio levels, and overall synchronization.
• Flag and guide corrections for issues such as poor framing, sound inconsistencies, or graphical errors.
• Confirm that all content adheres to digital platform standards.

Compliance & Ethical Standards

• Ensure videos meet legal, ethical, and regulatory guidelines, including copyright and fair use laws.
• Verify that sensitive topics are handled with appropriate editorial care.
• Confirm compliance with time limits and technical constraints specific to different platforms.

Collaboration & Feedback

• Work closely with video producers and editors, to provide constructive feedback.
• Develop and maintain quality checklists and guidelines for consistent reviews.

Requirements:

• Preferably a Bachelor’s degree in Journalism, Communications, Media Production, or a related field.
• Minimum 2+ years of experience in video editing, production, or quality assurance within a media organization.
• In-depth understanding of journalistic principles and editorial integrity.
• Proficiency with video editing software (e.g., Adobe Premiere Pro, Final Cut Pro) and quality assurance tools.
• Strong analytical and reporting skills for assessing video content against set standards.
• Usage and familiarity with AI-based tools to for visualization or reporting
• Knowledge of broadcasting and digital video requirements, including social media optimization.
• High attention to detail with a commitment to accuracy.
• Excellent communication and interpersonal skills to provide actionable feedback.
• Ability to work under tight deadlines and manage multiple projects simultaneously.
• Familiarity with visual storytelling and audience engagement techniques.

Why Join Us?

• Be part of a leading AI-enabled video production team 
• Collaborate with a team of talented professionals in a fast-paced and innovative environment.
• Shape the quality and impact of video content that informs and inspires audiences.

Job title: Video Editor
Location: Hyderabad/Chennai
Experience: 2+ years
Education: Bachelor’s degree in journalism, Communications, Media Studies, or related field
No of openings: 20

Position Overview:

• We are seeking a talented and creative Video Editing/production Creator to join our video production team. The ideal candidate will have a passion for storytelling, an understanding of current news editing and production trends, and the ability to transform complex topics into visually engaging 2-3minute videos. This role demands a mix of proven video production expertise, and creative flair to captivate viewers across digital platforms.

Key Responsibilities:

Content Creation

• Understanding and translating scripts to make compelling videos.
• Source, film, and edit high-quality footage, ensuring the content is visually engaging.
• Integrate relevant graphics, animations, and subtitles to enhance storytelling.
• Translate scripts into digestible and impactful video stories.

Technical Production

• Use AI tools to edit, sequence videos that adhere to the team’s requirements and style
• Ensure audio-visual quality adheres to the channel’s broadcast and digital standards.

Collaboration & Communication

• Adapt content for various platforms, social media, and the channel’s website.
• Work under tight deadlines to deliver timely and accurate and engaging news content.

Requirements:

• Preferably a Bachelor’s degree in Journalism, Communications, Media Production, or a related field.
• Minimum 2+ years of experience in video production and video editing field.
• Use and knowledge of AI-driven tools and platforms that create video/ content will be an added advantage.
• Demonstrated capabilities in understanding end-to-end video production phases.
• Strong understanding of the video script to identify/place associated video content
• Must be media savvy with a penchant to understanding and digesting developing news globally
• Demonstrated experience of video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, After Effects).
• Demonstrated capabilities of working in a fast-paced environment, with sharp attention to detail, template guidelines
• Knowledge of social media trends and platform-specific video requirements.
• Knowledge of audio mixing, vocal selection, BGM placements will be an added advantage
• A fast worker, with creative thinking to produce fresh and engaging content.
• Strong communication and interpersonal skills to work effectively with a team.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Attention to detail and commitment to accuracy in reporting.

Why Join Us?

• Work with a new, leading AI video news company
• Be part of a collaborative and dynamic team of media professionals.
• Opportunities for professional growth and hands-on experience in a fast-evolving industry.

Job title: Video Journalist / News byte Creator
Location: Hyderabad/Chennai
Experience: 2+ years
Education: Bachelor’s degree in journalism, Communications, Media Studies, or related field
No of openings: 15

Position Overview:

• We are seeking a dynamic and skilled Video Journalist to join our video production team. The ideal candidate will have a strong understanding of current events, excellent storytelling skills, and the ability to craft compelling scripts for 2-3 minute newsbyte videos. This role requires a creative individual who thrives under deadlines, possesses strong technical knowledge of video production, and can translate news into engaging visual content. The candidate needs to able to think on his feet, be adept to changing news developments and comply with tight deadlines.

Key Responsibilities:

News Research & Analysis

• Monitor daily news developments, breaking news, and trending topics as per client guidelines.
• Research and verify facts to ensure accuracy and credibility of stories.
• Collaborate with video production team for swift output.

Story Development

• Conceptualize engaging and concise video story ideas based on editorial priorities.
• Develop scripts for 2-3 minute newsbytes, ensuring clarity, brevity, and impact.
• Identify key elements for video storytelling, including interviews, sound bites, and visuals.

Collaboration & Communication

• Work closely with the video production team to align stories with editorial tone and goals.
• Liaise with video creators to produce polished content.

Content Presentation

• Deliver scripts and videos ready for digital distribution.
• Adapt content for multiple platforms, including social media, if required.

Requirements:

• Preferably having a Bachelor’s degree in Journalism, Communications, Media Studies, or related field.
• Proven experience (min.2+ years) as a video journalist, video producer, or related role in television or digital media.
• Mandatory exposure in handling AI-assisted video editing tools.
• Knowledge of video editing software (e.g., Adobe Premiere Pro, Final Cut Pro).
• Proven expertise in creating AI generated content/script using tools like ChatGPT, Claude, Gemini.
• Strong journalistic instincts with the ability to identify impactful stories.
• Excellent scriptwriting, grammatical skills to create scripts for short, engaging video formats.
• Familiarity with newsroom operations and tight deadlines.
• Attention to detail with a strong commitment to accuracy and fairness.
• Creativity in visual storytelling and script development.
• A flexible, adaptive approach to handle breaking news scenarios.

Why Join Us?

• Be part of a new age AI- technology media production company.
• Collaborate with an energetic and creative newsroom team.
• Opportunities for growth and development in a fast-paced media environment.
• If you are passionate about news, thrive under deadlines, and have a knack for storytelling, we’d love to hear from you!

Job title: Customer Support Specialist
Work Location: Colombia
Experience: 6 months +
Education Qualification: High School
No of openings: 20+

Roles and Responsibilities:

• Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
• Documents details of customer interaction into system.
• Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
• Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.

Required and Desired Skills:

• Advanced English
• Team building and learning.
• At least 6 months of experience in Customer Service
• Great communication skills and interpersonal skills
• Good analytical and problem solving skills

Job title: Customer Service Representative – B2B
Location: Temple, TX
Education: HS Diploma or GED
No of Openings: 80

Job Summary:

• B2B Customer Service Sales Representatives handle incoming calls to assist Business Telecommunication Customers with requests and questions on all services offered while handling incoming sales inquiries, providing information about our telecommunications products and services, and assisting customers in making informed purchasing decisions.
• This role requires effective communication skills, professionalism, business acumen, passion for sales, and a commitment to delivering exceptional customer experiences.

Responsibilities:

• Handle a variety of incoming calls addressing complex business customers’ questions and concerns to provide a quick resolution and positive customer experience
• Engage with customers to understand their needs, answer questions, and provide product recommendations.
• Educate customers about our telecommunications products and services, including internet, phone / wireless, and TV packages.
• Present pricing, promotions, and available options to customers in a clear and compelling manner.
• Assist customers in selecting the most suitable products or services based on their requirements and preferences.
• Process sales orders accurately and efficiently using our sales tools.
• Follow up with customers to ensure satisfaction, address any concerns, and encourage upselling or cross-selling opportunities.
• Meet or exceed individual and team sales targets, conversion rates, and customer satisfaction metrics.
• Adhere to program key performance indicators such as: schedule adherence, average handle and wrap time, various conversion rates for telecommunications products, attendance policy

Qualifications:

• Minimum HS Diploma or GED, some College preferred
• Minimum of 6 months of call center experience or relevant sales experience, 1 year highly preferred
• Above average job stability
• Customer service, inbound retention, inbound sales, and telecommunications experience in a call center setting highly preferred
• Excellent verbal and written communication skills, with the ability to engage and build rapport with customers effectively.
• Strong sales aptitude and persuasive abilities, with proven testimonials on meeting or exceeding sales targets. 
• Familiarity with telecommunications products and services, including internet, phone / wireless, and TV offerings.
• Above average computer skills and ability to navigate complex call center systems
• Proficiency in using sales tools to manage customer interactions and track sales performance.
• Exceptional customer service skills, with a focus on delivering positive experiences and resolving customer issues promptly.
• Ability to work independently and as part of a team in a fast-paced, high-volume environment.
• Must be willing to work full time onsite during dayshift, early evening, weekend, and Holiday hours of operation.
• Must pass pre-employment assessment testing and required background checks

Job title: Technical Project Manager
Work Location: Chennai Guindy
Experience: 12-16 years
Education Qualification: Any Graduate
No of Openings : 4

Roles and Responsibilities:

• Display Servant leadership and enable the Agile practices within the team through practice.
• Solid experience in Sprint activities, identifying priorities and dependencies.
• Good experience in effectively managing the product backlog using JIRA .
• Arrange and optimize product backlog.
• Help communicate the owner’s wish list to the project team.
• Organize scrum ceremonies.
• Ensure project deliverables are delivered on time with the right quality as per client standard practice and guidelines.
• Good Experience in Risk identification and mitigation.
• Track and control the schedule, resources, and costs.
• Coach Teams in Best Practices to achieve common project goal.
• Ability to drive 2 or more Scrum teams.
• Facilitate Scrum Collaborations and co-ordinate with the project stake holders.
• Implement changes and steps to increase the team’s productivity.
• Collaborate with other scrum masters to improve the methodologies’ efficiency.
• Remove impediments and foster an environment for high-performing team dynamics.
• Support SAFe principles and practices, identifying and eliminating impediments, and facilitating flow.
• Helps the team coordinate with other teams on the Agile Release Train (ART).

Required Skills & Desired Skills:

• Facilitate custom application development projects using Agile methodology.
• Coordinate with different project, business teams, scrum teams, technical teams, and end-users in achieving the corporate deliverables on-time.
• Capture meeting notes and track action items.
• Strong interaction with the Business, Business Process Engineer, Super Users, Systems Analysts, Software Specialists, UX Developers and Project Managers are essential.
• Collaborate with other IT and Business teams to enable the Project teams with high delivery standards.
• Have the capability to understand web and mobile development languages like AWS Cloud, Angular, JavaScript, .Net, HTML5/CSS, SAP etc. and able to work with them to meet the business requirements.
• Ability to handle the team dynamics.
• Sound knowledge in SAFe Agile practice.
• Should have good communication skills.
• Should possess fundamental knowledge on cloud platform.
• Prototyping Mindset in terms of Design thinking/Design Sprint approach with team.
• Project Delivery/Reporting
• Lead and coach scrum adoption
• Team Management

Certifications:

• Preferred “SSM or SASM or SA” in SAFe practice
• PMI Certification (Good to have)

Job title: Python Developer
Work Location: Chennai Guindy
Experience: 5-8 years
Education Qualification: Any Graduate
No of Openings : 3

Roles and Responsibilities:

• Convert large set of data from RDMBS to No SQL.
• Build data lake & configuration on delta tables. Computing & cost optimization.
• Use case and ready to build holistic frame works.

Required Skills & Desired Skills: 

• Person should be strong in Data Analysis.
• Hands on and working knowledge in Python
• Having good knowledge on RDBMS Any SQL

Job title: Senior Data Scientist
Work Location: Chennai Guindy
Experience: 8-12 years
Education Qualification: Any Graduate
No of Openings : 5

Roles and Responsibilities:

• Comprehend business issues and propose valuable business solutions.
• Design Factual or AI/profound learning models to address business issues.
• Design Statistical Models/ML/DL models and deploy them for production.
• Formulate what information is accessible from where and how to augment it.
• Develop innovative graphs for data comprehension using d3js, dashplotly and neo4j.

Required Skills & Desired Skills:

• A strong level of proficiency in python programming.
• Practical knowledge and working experience on Statistics and Operation Research methods.
• Practical knowledge and working experience in tools and frameworks like Flask,PySpark,Pytorch,tensorflow, keras, Databricks, OpenCV, Pillow/PIL, streamlit, d3js, dashplotly, neo4j.
• Hands on experience in Analytics/AI-ML AWS services like Sagemaker, Canvas, Bedrock.
• Good understanding of how to apply predictive and machine learning techniques like regression models, XGBoost, random forest, GBM, Neural Nets, SVM etc.
• Proficient with NLP techniques like RNN, LSTM and Attention based models and effectively handle readily available stanford, IBM, Azure, Open AI NLP models.
• Good understanding of SQL from a perspective of how to write efficient queries for pulling the data from database.
• Hands on experience on any version control tool (github, bitbucket).
• Experience of deploying ML models into production environment experience (MLOps) in any one of the cloud platforms like Azure and AWS.

Job title: Node API Developer
Work Location: Chennai
Experience: 5-8 years
Education Qualification: Any Graduate
No of Openings : 6

Roles and Responsibilities:

• Adhere to estimates for completing the features/user stories.
• Develop unit testing of code components.
• Write well designed, testable, scalable and efficient code by following software
• development best practices.
• Collaborate and communicate effectively with other stockholders.
• Participate in the Agile / SCRUM development process as an individual contributor,
• sizing work items and completing sprint tasks
• Create technical documentation for reference and reporting

Required Skills & Desired Skills

• In-depth knowledge of the RESTful API design.
• Restful API development using Node Express.
• Solid understanding of Core JavaScript & Typescript.
• At least one RDBMS such as MySQL/Postgres/MSSql Server.
• Should be comfortable working with SQL queries, stored procedures, functions etc.
• Solid understanding of code versioning tools such as GIT
• Familiarity with newer specifications of ECMAScript.
• Familiarity with Agile development methodologies
• Experience in NestJS is a plus.
• Unit testing with Mocha/chai/Jest is a plus.
• Experience with Sequelize/TypeOrm is a plus.
• Experience with Redis/S3/SQS is a plus

Job title: Angular Web Developer
Work Location: Chennai
Experience: 5-8 years
Education Qualification: Any Graduate
No of Openings : 5

Roles and Responsibilities:

• Adhere to estimates for completing the features/user stories.
• Develop unit testing of code components.
• Write well designed, testable, scalable and efficient code by following software development best practices.
• Collaborate and communicate effectively with other stockholders.
• Participate in the Agile / SCRUM development process as an individual contributor, sizing work items and completing sprint tasks
• Integrate data from various back-end services.
• Create technical documentation for reference and reporting

Required Skills & Desired Skills:

• A strong level of proficiency in python programming.
• Practical knowledge and working experience on Statistics and Operation Research methods.
• Practical knowledge and working experience in tools and frameworks like Flask,PySpark,Pytorch,tensorflow, keras, Databricks, OpenCV, Pillow/PIL, streamlit, d3js, dashplotly, neo4j.
• Hands on experience in Analytics/AI-ML AWS services like Sagemaker, Canvas, Bedrock.
• Good understanding of how to apply predictive and machine learning techniques like regression models, XGBoost, random forest, GBM, Neural Nets, SVM etc.
• Proficient with NLP techniques like RNN, LSTM and Attention based models and effectively handle readily available stanford, IBM, Azure, Open AI NLP models.
• Good understanding of SQL from a perspective of how to write efficient queries for pulling the data from database.
• Hands on experience on any version control tool (github, bitbucket).
• Experience of deploying ML models into production environment experience (MLOps) in any one of the cloud platforms like Azure and AWS.

Job title: Business Analyst
Work Location: WFH
Experience: 3-5 Years
Education Qualification: Bachelor’s degree, preferably within a quantitative area (Operations, Accounting, Engineering, Economics, etc.)
No of openings:  1

Roles and Responsibilities:

• This role will work directly with both client and internal call center stakeholders to build, customize, generate and analyze reports that leverage a wide range of data sets to better understand efficacy of marketing initiatives, quality metrics, customer behaviors, and overall KPI attainment.

Required Skills & Desired Skills:

• 3- 5 years worked as a Business Analyst
• Strong proficiency in Excel, SQL for data extraction, and creating compelling analysis, reports and slides for different audiences.
• Experience with visualization and dashboarding tools like PowerBI, Looker, Tableau.
• Preference for Lean Six Sigma and COPC trained or certified
• Knowledge of Freshworks, Salesforce, or similar is a plus.

Job title: Technical Support for Hardware and POS Account
Location: Asian Century Center (ACC) Building
Experience: Min 1 year in the BPO industry (H/W or S/W support)
Education Qualification: High School Diploma
No of Openings: 100+ Openings

Roles and Responsibilities:

• Required to troubleshoot Computer Hardware and Software
• Having POS devices troubleshooting experience is a plus
• Will support drive-through machinery like speakers, microphones, headsets, etc.
• B2C and B2B Inbound and outbound transactions via Phone (85%) and E-mail (15%)

Required Skills:

• With at least 1 year of hardware and software support experience in the BPO industry
• With experience using CRM tools and remote desktop
• With experience in using computer operating systems
• Customer/client-facing experience is a must
• Excellent verbal and written communication skills
• Experience in ISP Support
• Experience with Point of Sale is an advantage
• Experience in international center.
• Willing to work on site
• Amenable to work in night shifts and shifting schedules

Job title: Staff Software Engineer
Work Location: Nationwide (Bogotá, Colombia)
Experience: 8 Years
Education Qualification: Bachelor’s Degree / Prefer computer science bachelor’s degree.

Roles and Responsibilities:

• In this role, you will be responsible for guiding technical decisions, mentoring developers, and partnering with program managers, designers, full stack developers, and AI/ML engineers to set our team up for long-term success.
• The ideal candidate should have experience across the software lifecycle from architecture, design, development, deployment and maintenance of modern, cloud applications..

Required Skills & Desired Skills:

• 8+ years of experience with full-stack software development
• Proficient with building on cloud architecture and distributed systems, preferably on AWS.
• Experienced with Typescript and JavaScript development.
• Experienced with documenting software architecture and technical blueprints
• Solid understanding of engineering fundamentals and common design patterns.
• Advanced or fluent English communication skills are a must.

Job title: L2 Sr. Technical Support – GoLang
Work Location: Hyderabad
Experience: 6-8 Years
Education Qualification: Any Degree
No of openings: 6-7

Roles and Responsibilities:

• Project Lifecycles on development & maintenance projects, estimation methodologies, quality processes.
• Coordinate and work with client Engineering team / Tool owners.
• Ability to perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines
• Ability to work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce project charters
• Good understanding of SDLC and agile methodologies is a pre-requisite
• Define strategies to provide world class support to end-users’ queries
• Logical thinking and problem-solving skills along with an ability to collaborate
• Act as the point of contact for escalations and handle them as per the escalation procedures documented
• Take responsibility to coach, train and help team members to meet the skills required to do the job
• Ready to learn and adapt to new technologies, tools / applications, processes, and escalation procedures
• Participation in ad-hoc and recurring meetings
• Should be able to manage a team and handle cross functional communications
• Shifts: 24*5 (Rotational Monthly)

Required Skills:

• Graduate and above in any field
• 6+ years of experience in application development framework and DevOps
• Good interpersonal, communication (English – verbal and written) and presentation skills
• Able to analyze the data, make data-driven decisions and should have an eye for detail
• Proficiency in the below tools will be preferred
• Expert in one or more programming languages such as Java, J2EE, Spring, etc.
• Proficiency with Java, Java Beans, Java Servlets, and JavaScript.
• Sound knowledge of Linux and Shell scripting
• Sound knowledge in DevOps tools such as Jenkins, Kubernetes, Docker/Ansible and CI / CD deployment
• Knowledge on Code repository such as Git and Github
• Knowledge on Code release management tools
• Cloud Applications (with Single Sign-On)
• Good knowledge on GCP / Azure / AWS
• Knowledge of architecture frameworks, and design principles; ability to decipher & manage technology, performance engineering.

Technical Skillsets

• Go Lang Experience Minimum 5 Yrs
• Extensive experience in tools like Ansible, Jenkins, Docker, Kubernetes, GIT/Github and build tools like Maven
• Experience in branching, tagging and maintaining the version across the environments working on Source code management tool using Git Scripting in Python and PowerShell
• Hands-on experience in AWS services like EC2, ECS, ELB, EBS, S3, VPC, IAM, SQS, RDS, Lambda, Code commit, code build etc.
• Configuring production ready CI CD setup
• Having good exposure in Jenkins for CI (Continuous Integration)
• Configure the Kubernetes cluster and worked on multiple Nodes and pods
• Experience in writing Ansible-Playbooks and apply to the yml scripts
• Creating the Docker images and Docker containers
• Good knowledge in the databases MySQL
• Hands on exp in Webservices like Apace and Tomcat etc

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