Careers at Movate – Colombia

Job title:  Trilingual Customer Support Representative
Work Location: Barranquilla, Colombia
Experience: 6 months
Education Qualification: Bachelor’s Degree
No of openings:  1

Roles and Responsibilities:

• Provide a world-class experience to our customers by answering incoming questions from multiple channels, including phone, chat, and email.
• Resolve solutions to help customers thrive.
• Conduct procedures to escalate and coordinate the customer response in accordance with values.

Required Skills & Desired Skills: 

• English Language with B2/B2+.
• 6 months of experience in customer service
• Portuguese Language Be/B2+.

Job title: Staff Software Engineer
Work Location: Nationwide (Bogotá, Colombia)
Experience: 8 Years
Education Qualification: Bachelor’s Degree / Prefer computer science bachelor’s degree.

Roles and Responsibilities:

• In this role, you will be responsible for guiding technical decisions, mentoring developers, and partnering with program managers, designers, full stack developers, and AI/ML engineers to set our team up for long-term success.
• The ideal candidate should have experience across the software lifecycle from architecture, design, development, deployment and maintenance of modern, cloud applications..

Required Skills & Desired Skills:

• 8+ years of experience with full-stack software development
• Proficient with building on cloud architecture and distributed systems, preferably on AWS.
• Experienced with Typescript and JavaScript development.
• Experienced with documenting software architecture and technical blueprints
• Solid understanding of engineering fundamentals and common design patterns.
• Advanced or fluent English communication skills are a must.

Job title: Customer Care Specialist
Work Location: Colombia
Experience: 6 months +
Education Qualification: High School
No of openings: 12

Roles and Responsibilities:

• Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
• Documents details of customer interaction into system.
• Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
• Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.

Required and Desired Skills:

• Advanced English
• Team building and learning.
• At least 6 months of experience in Customer Service
• Great communication skills and interpersonal skills
• Good analytical and problem solving skills

Job title: Technical Support Tier 1
Work Location: Barranquilla, Colombia On-site  
Qualification: High School Diploma
Experience : 6 months
No of openings: 2

Roles and Responsibilities:

• Respond to customer e-mails, phone calls, and chats in a timely manner
• Address voice and data issues and work with other teams to drive resolution
• Troubleshoot customer connectivity issues
• Coordinate with other Engineer to diagnose and fix site issues
• Remain available in a call queue to answer inbound calls
• Stay updated on changing processes and new company products
• Attend training sessions as assigned by management
• Willingness to work flexible hours during nights and weekends is preferred

Required Skills:

• Basic computer and network support knowledge.
• Previous call center and CRM system experience desired, but not required
• Critical thinking skills, resourceful and effective decision-making
• Exceptional conflict resolution, and problem-solving skills
• Strong attention to detail
• Ability to multi-task and juggle multiple high-priority issues simultaneously .
• Advanced English.
• Full availability.