Careers at Movate – Colombia

Job title: Technical Support Tier 1
Work Location: Barranquilla, Colombia On-site  
Qualification: High School Diploma
Experience : 6 months
No of openings: 2

Roles and Responsibilities:

• Respond to customer e-mails, phone calls, and chats in a timely manner
• Address voice and data issues and work with other teams to drive resolution
• Troubleshoot customer connectivity issues
• Coordinate with other Engineer to diagnose and fix site issues
• Remain available in a call queue to answer inbound calls
• Stay updated on changing processes and new company products
• Attend training sessions as assigned by management
• Willingness to work flexible hours during nights and weekends is preferred

Required Skills:

• Basic computer and network support knowledge.
• Previous call center and CRM system experience desired, but not required
• Critical thinking skills, resourceful and effective decision-making
• Exceptional conflict resolution, and problem-solving skills
• Strong attention to detail
• Ability to multi-task and juggle multiple high-priority issues simultaneously .
• Advanced English.
• Full availability.

Job title: Team Lead – Customer Support (Call center)
Location: Temple, TX (Onsite)
Education: High School Diploma
Experience:  2+ years of experience in a Customer Service Role
No of Openings: 4

Summary:

• Supervise and lead a team of call center representatives
• Monitor and evaluate team performance to ensure quality customer service
• Provide coaching and feedback to team members to improve performance
• Handle escalated customer inquiries and resolve issues in a timely manner
• Analyze call center data and generate reports on team performance metrics
• Collaborate with other departments to improve processes and customer satisfaction

Required Skills:

• Minimum of 2 years of experience in a call center environment
• Proven experience in sales or customer service
• Strong leadership skills with the ability to motivate and inspire a team
• Excellent communication skills, both verbal and written, in English and Spanish
• Ability to analyze data and make informed decisions to drive performance improvements
• Proficient in project management techniques and tools
• Multilingual skills are a plus

Desired Skills:

• Previous call center team lead experience
• Experience in a 24/7 call center Supervisory Responsibilities

Job Title: Technical Training Manager

Work Location: Chennai

Experience: 5+ Years of Experience

Education Qualification: Bachelors/Masters Degree in Computer Science. BE/Btech/Msc CS/MCA

Roles and Responsibilities:

• Develop and update training materials for testing, Full stack Java applications
• Design and deliver training sessions to software developers and other technical professionals
• Create hands-on exercises and other interactive learning activities to engage learners
• Evaluate the effectiveness of training programs and make improvements as needed
• Keep up to date with new technologies and best practices in testing Full stack Java applications
• Collaborate with other technical trainers and instructional designers to ensure consistency and quality across all training programs

Primary Skills Required :

• Full-Stack Web development – HTML,CSS, JAVASCRIPT, NodeJS, ReactJS/AngularJS
• Programming Languages – Core JAVA and Any Additional programmer (DOTNET/Python)
• Database – MySQL/MSSQL and Any NoSQL DB

Required Skills & Desired Skills

• Strong experience in testing, Full stack Java applications, with a deep understanding of testing methodologies, tools, and frameworks
• Proven experience designing and delivering technical training programs
• Strong communication and presentation skills, with the ability to explain complex technical concepts in a clear and concise manner
• Ability to work independently and as part of a team, with excellent time management and organizational skills
• Strong attention to detail and a passion for creating high-quality training materials
• Familiarity with agile development methodologies and software development life cycles

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Job title:  Sr Director /Director – Site Reliability Engineering (SRE)

Experience required: 12 to 17 years

Location: India

Summary: Movate seeks an experienced SRE Lead to join our team and lead the SRE practice for our Digital Infrastructure Services (DIS) portfolio. As a Site Reliability Engineering (SRE) Lead at Movate, you will be responsible for overseeing and managing the SRE function, working closely with cross-functional teams like Delivery, Sales, Solution, Movate Labs, and Alliance. The ideal candidate will have a strong understanding of SRE technology offerings, excellent communication skills, and a proven track record in implementing SRE practices.

Roles and Responsibilities:

• Collaborate with cross-functional teams including Delivery, Sales, and Solution teams to prepare new technology offerings for SRE and drive sales team on offering articulation
• Prepare customer facing SRE related solutions and be part of solution defense sessions with potential clients
• Create and maintain a proactive proposal pipeline for SRE, working closely with the inside sales team to identify potential opportunities
• Participate in one-time implementation projects or professional services activities related to SRE
• Prepare and manage hiring forecast for SRE engineers, ensuring a strong bench for the team to support business growth
• Collaborate with Movate Labs team to create prototypes and proofs of concept related to SRE offerings
• Work with Account Management team to upsell/cross-sell SRE offerings to existing clients
• Drive continuous improvement initiatives to optimize SRE processes, tools, and methodologies
• Provide leadership and mentorship to the SRE team, ensuring a high level of technical expertise and performance
• Stay updated with industry trends and best practices related to SRE, and incorporate them into the team’s strategies and processes
• Collaborate with other stakeholders to ensure smooth coordination and delivery of SRE services to clients

Required Skills:

• Proven experience in Site Reliability Engineering (SRE) roles, with a deep understanding of SRE principles and best practices
• Strong knowledge of IT infrastructure, cloud computing, and modern application architectures
• Experience in working with cross-functional teams and driving collaborative efforts
• Excellent communication and interpersonal skills, strong analytical and problem-solving abilities
• Leadership skills with the ability to mentor and motivate team members
• Proactive and result-oriented mindset
• Familiarity with DevOps practices and tools is a plus

Job title: Talent Acquisition Manager
Work Location: Philippines
Experience: 8+years
Education Qualification: Any Graduation

Roles and Responsibilities:

• Strategic partner who constantly innovates Talent Acquisition solutions that cater to the ever-increasing dynamic needs of the business
• Partner with key stakeholders (Business Leaders, Hiring Managers, HR Business Partners, and IT) to determine future talent needs, drive sourcing strategies, and to effectively manage the onboarding process.
• Develop a talent sourcing strategy and network of contacts to leverage relationships and networks in the contact center industry to identify and attract top talent to key business areas.
• Ensure Recruitment teams are provided with the necessary tools, support, and guidance to effectively develop and execute their recruiting plans and strategies.
• Build, engage and manage a team of high-performing sourcing and recruiting teams capable of meeting all staffing needs in an extremely fast-paced and ambiguous environment without compromising the quality.
• Drive optimal performance across all hiring channels and have a control over key parameters like Closure rate, Turn Around Time (TAT), Cost Per Hire (CPH), and new hire retention program (0-90 days)
• Initiate, negotiate, and manage working relationships with vendors and external business partners to facilitate the generation of high-quality candidates, screening services and talent acquisition.
• Develop, implement, and monitor the candidate sourcing and evaluation processes, Identify, and recommend TA tools/systems to increase the efficiency of TA function.
• Deliver regular reporting and analyses for Senior Management on key recruiting metrics.
• Periodically coach and mentor the TA team for the growing needs of the business
• Responsible for overall performance and motivating team to exceed department goals and objectives.
• Travel as and when required.
• Perform other related duties as assigned.

Required and Desired Skills:

• 5+ years of experience in handling high-volume recruitment for contact center business / BPO
• 3 years of experience in a leadership role managing leaders and a team of full life cycle recruiters
• Bachelor’s Degree or equivalent experience
• Must have proven track record in high-volume, entry-level recruitment, recruitment systems, market research capabilities, staff development and performance management.
• Experience in managing teams spread across various locations in US (both contingent and full time)
• A successful track record of developing and executing talent strategies that solve complex business needs.
• In-depth knowledge in employment law strongly preferred.
• Ability to influence across a matrix of business functions.
• Ability to express innovative thoughts/ideas about recruiting and overall employee experience.
• Experience in delivering reports and TA dashboards to inform business leaders on the progress of key recruitment initiatives and hiring metrics.
• Experienced with HRIS and Microsoft Office
• SAP knowledge helpful
• Benefits experience preferred.
• FLSA classification experience
• Working in night shifts to support CST time zone

Job title: Director – Technical Product Specialist

Experience required: 12 to 15 years

Location: India

Summary:  As a Technical Product Specialist in Prisma and Cortex XDR, your primary responsibility will be to provide technical expertise and support to customers and sales teams regarding the Prisma and Cortex XDR platforms.

Roles and Responsibilities:

• Conducting product demonstrations and presentations to customers and prospects, highlighting the features and benefits of Prisma and Cortex XDR, and how they can be applied to solve customer challenges.
• Collaborating with sales teams to identify customer requirements, develop customized solutions, and respond to RFPs.
• Providing technical support to customers during and after the sales process, including troubleshooting, configuration assistance, and training.
• Developing and maintaining technical documentation, including user guides, deployment guides, and best practices.
• Staying up-to-date with the latest developments in Prisma and Cortex XDR, including new features, updates, and integrations.
• Participating in product beta programs and providing feedback to product development teams.
• Conducting competitive analysis to identify strengths and weaknesses of Prisma and Cortex XDR compared to other solutions in the market.
• Participating in industry events, such as trade shows and conferences, to promote Prisma and Cortex XDR and engage with customers and partners.

Required Skills:

• To excel in this role, you will need to have a deep understanding of network security, cloud security, and threat intelligence, as well as experience working with Prisma and Cortex XDR.
• You should also possess excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team.
• Finally, you should be comfortable working in a fast-paced environment and be able to manage multiple projects simultaneously.

Job title: Network Engineer

Work Location: Dalian, China

Experience: 1+ year

Language and No of Positions:

Fluent Japanese with reading and writing English ability – 5

Fluent Korean with reading and writing English ability – 1

Roles and Responsibilities:

• Work directly with Juniper Networks customers and partners by supporting Juniper’s Infrastructure products in the largest and most advanced IP networks in the world.
• Troubleshoot complex network issues, replicate customer issues and facilitating communication with customer, partner, and Juniper engineering staff.
• Apart from outstanding troubleshooting skills, job duties should have a good searching skill on the knowledge base and also have a excellent wring article skills for a new knowledge and upcoming features,

Required skills:

• 1+ years of industry experience working in a Customer Support role.  Experience in working in Network Operations Centres is a plus.
• Strong knowledge in IP service, Access Control, TCP/IP, networking concepts.
• Requires TCP/IP protocol knowledge, routing protocol experience and strong transferable skills in other networking disciplines.
• Requires knowledge and expertise in the protocols: VLAN, ARP, STP, IS-IS, DHCP, VRRP, RIP, OSPF, BGP, MPLS, LDP, RSVP.
• Knowledge with Multicast/COS/MP-BGP/EVPN will be a plus
• Requires analytical skills to debug and isolate problems.
• Self-starter, proactive and must be able to handle multiple tasks.
• Passion for the networking tech knowledges or new technologies related are required.
• Must have strong communication and interpersonal skills
• JNCIA/JNCIS/JNCIP/JNCIE is a plus
• CCNA/CCNP/CCIE is a plus

What do you get?

• Full-time employment and competitive salary
• Good study opportunities

Additional Benefits:

• Holiday benefits
• Project bonus
• Periodic Health examination
• Annual leave & Sick leave
• Supplementary medical insurance

Job title: Senior Director – Client Services
Location: Orange County, California
Experience:  10+ years of experience
No of Openings: 1

(Applicable only for candidates living or willing to relocate or in a travel distance of one or two hours from Orange County)

Summary:

• We are looking for a seasoned Client Services Leader with strong track record in delivering operational performance and managing client relationships within our existing services portfolio.
• This senior role would be responsible for client portfolios in their assigned sites/programs and overall accountability for the delivery of client strategy at their site/location. “A Passion for People” is key. In addition, they would be accountable for the financial performance of their portfolio

Roles and Responsibilities:

• As a Client Services lead, you would be responsible to manage a portfolio of client accounts ensuring profitability, quality service delivery, and client satisfaction
• Client delivery performance: Manage a team of operational leaders in support to ensure the fulfilment of all commitments to the client
• Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale
• Develop strong rapport with clients, business partners and internal business partners by providing support, information, and guidance, researching, and recommending new opportunities
• Establish strong relationships with clients. Lead periodic reviews with clients, including MBRs, QBRs, etc.
• Manage the portfolio P&L and drive invoicing and cash collection according to contractual agreements
• Drive operational improvements, including optimizing resource allocation across teams, measuring progress against business goals
• ·Participate/lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, HC, hiring, etc.)

Required Skills:

• 10+ years of experience in BPO Operations management with client-facing roles
• Significant experience in client-facing aspects such as presentations, reviews, and negotiations
• People management experience, having managed teams and organizations at multiple levels
• Experience in contact center performance optimization and KPI management.
• Comprehensive working knowledge of outsourcing contract structures and pricing mechanisms
• Ability to connect and work with business, procurement, and vendor management organizations across multiple functions

Desired Skills:

• The ideal candidate will be an experienced Client Services professional with a proven track record of driving net new business and managing executive-level relationships.

Job title: Customer Support Representative
Work Location: Chennai
Experience: 0-10 years
Qualification: Any graduate/Non-graduate with experience

Roles and Responsibilities:

• Handle Level 1 support (Calls, Emails & Chat) from International customers which includes Technical Support, Customer Support and Product Queries.
• Technical Support includes queries related to consumer products and resolving the issues related to these devices.
• Customer Support includes queries related to warranty and RMA Status.
• These voice calls should be handled with a service level of above 80% and 100% for email cases respectively as defined in the Standard Operating Procedure.
• Any call or email that requires next level attention or assistance should be escalated appropriately to the SME via CRM.
• Excellent Verbal & Written Communication skills
• Flexible to work in Night shifts.

Required Skills:

• Basics on Windows OS (internet/ BSOD/peripherals setup/practicality on system drivers/ understanding of 3rd party application issues/common errors)
• Added advantage if familiar with Mac, Linux and Virtualization concept (VMware/virtual box)
• Logical thinking, problem-solving skills; Practical approach on troubleshooting and understanding a reported issue.

Key Competencies:

• Strength in communication, teamwork, processes and customer orientated

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Job title: Vice President of Enterprise Applications
Location: Chennai
Education: Bachelor’s / Master’s degree
Experience: 18 – 20 years

Roles & Responsibilities

• Define and execute the enterprise applications strategy and digital roadmap, ensuring alignment with the business objectives and priorities of the organization.
• Manage the full lifecycle of enterprise applications development, customization, integration, testing from planning and analysis to deployment and support.
• Establish and enforce best practices, standards, and methodologies for enterprise applications development, testing, quality assurance, security, and performance.
• Lead, mentor, and develop a high-performing team of enterprise applications professionals, fostering a culture of innovation, collaboration, and customer satisfaction.
• Manage the budget, resources, and vendors for enterprise applications projects and initiatives, ensuring timely delivery and quality outcomes.
• Monitor and evaluate the performance, availability, and reliability of enterprise applications, ensuring compliance with service level agreements and regulatory requirements.
• Identify and resolve issues and risks related to enterprise applications, escalating as appropriate.
• Stay abreast of the latest trends, technologies, and best practices in enterprise applications, and evaluate and recommend innovative solutions and enhancements to meet the evolving needs of the organization.
• Communicate and present effectively the status, progress, and results of enterprise applications projects and initiatives to senior management and other stakeholders.
• Should have started and worked his/her career starting from Enterprise Application development, testing, deployment, and management, doing program management, delivery, and operation.
• Should have grown his/her career in this managing and supporting end to end enterprise application and grown at senior role.

Required and Desired skills:

• Bachelor’s degree in computer science, Information Systems, or related field. Master’s degree preferred.
• Should have 18-20 years of experience in enterprise applications development, implementation, and management, with at least 8 years in a senior leadership role managing program, delivery and operation, application business requirement design and development, testing, development, and deployment.
• Proven track record of successfully delivering complex and large-scale enterprise applications projects on time, on budget, and on scope.
• Strong knowledge and experience in various enterprise applications platforms and technologies, such as various enterprise programming languages, API, integration and frameworks, ERP, CRM, BI, ETL, web services, cloud computing, etc.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a fast-paced, dynamic, and collaborative environment.
• Ability to influence and negotiate with internal and external stakeholders at all levels.
• Certifications in relevant enterprise applications technologies and methodologies are a plus.
• Must have experience in Java, .Net, DevOps, Python, Cloud, Microservices, SAP, Databases – MSSQL, MySQL or similar application development and maintenance.

Job title: Associate Director Sales – Service Now
Location: Bangalore
Experience:  10+  years

Job Summary:

• As a ServiceNow Sales Leader you will be reporting to the regional ServiceNow Leadership and collaborate with many other teams globally in Movate (e.g. Presales, Client Partners, Country Teams) to deliver sales, revenue goals and key account management.
• You will own the ServiceNow business development, Total Contract Value (TCV) and revenue quota targets for a respective set of our customers.
• Your focus will be on developing and placing business strategies and offerings, as well as developing the portfolio around ServiceNow and Enterprise Service Management.

Roles and Responsibilities:

• Managing a strategic account relationship or a market portfolio, and developing a clear understanding of the clients’ needs and desires as it relates to ServiceNow
• Collaborate, develop and define account strategies for developing and expanding Movate’s ServiceNow portfolio, based on discovered client needs
• Develop and cultivate relationships across all client constituencies including CIO, CTO, CISO, Dept. Leads (Infrastructure/ Service Delivery/ Operations/Business Functions)
•  Balance client/project responsibilities with business development and sales responsibilities, while managing multiple pursuits at a time

Required and Desired skills:

• 10+ years of experience with 5 to 7 years of significant direct experience of sales/consulting services experience with demonstrated success in ServiceNow sales, including deep knowledge of the competitive landscape
• Good understanding of Technologies across multiple ServiceNow products – ITSM, ITOM, ITAM, SecOps, IRM, Any relevant certifications would be a plus
• Successful track record of achieving sales targets, growing revenue backlog, and growing market share in the ServiceNow space
• Excellent communication skills

Position Title: Technical Support Representatives
Number of Openings: 100+ positions
Location: Chennai, India
Working Hours: US Shift timings (Rotational night shifts)
Experience: 6 months – 8yrs

Roles and Responsibilities:

• Handle Level 1 support (Calls, Emails & Chat) from International customers which includes Technical Support, Customer Support and Product Queries.
• Technical Support includes queries related to consumer products and resolving the issues related to these devices.
• Customer Support includes queries related to warranty and RMA Status.
• These voice calls should be handled with a service level of above 80% and 100% for email cases, respectively as defined in the Standard Operating Procedure.
• Any call or email that requires next level attention or assistance should be escalated appropriately to the SME via CRM.

Key Competencies:

• Strength in communication, teamwork, processes, and customer orientated

Required Skills:

• Basics on Windows OS (internet/ BSOD/peripherals setup/practicality on system drivers/ understanding of 3rd party application issues/common errors)
• Added advantage if familiar with Mac, Linux, and Virtualization concepts (VMware/virtual box)
• Logical thinking and problem-solving skills; Practical approach to troubleshooting and understanding a reported issue.
• Excellent Verbal & Written Communication skills
• Flexible to work Night shifts.

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