Careers at Movate – China
We’re hiring in China
China’s outsourcing strength, besides manufacturing, is its vast pool of talented engineers and technicians, with 1.5 million engineering majors graduating every year. The tech sourcing market in China is poised to grow by 10.23% (2023-2028), resulting in a market volume of US$41.6bn in 2028.
China has geopolitical significance because of its proximity to consumer markets and trading partners. Dalian is known for its industrial and economic development and stands as one of the prominent financial centers in the world. Dalian (apart from Chengdu) is a vantage point for skilled technical graduates and other professionals seeking high-tech careers.
Movate at China
The rapid strides in the tech sector, innovation, and R&D have evinced global attention from clients keen on outsourcing specific portions of their operations, which include CX, Enterprise Product Services, Digital Infrastructure, and Digital Engineering and Insights.
With the nearest airport being Dalian Zhoushuizi International Airport, Movate’s delivery center in Dalian offers multilingual support across Japanese, Korean, Mandarin, Cantonese, English, and other European languages. From the city’s robust and certified industrial zone, the team offers technical and customer support for various products and services for some big brands across APAC, the US, the EU, and the Americas.
The culture code
Movate’s talent community here is a motley crew ranging from seasoned professionals to freshers imagining “limitless possibilities” and scripting their career success stories. Latest technological developments, personalized products, and services resonate well with the optimistic Gen-Z cohort of Movators at the China office. They’re open to new ideas, and at the same time, they’re fun-loving people whose empathy and care stand out in every client interaction.
Discover an array of career opportunities that can propel your tech career forward.
Job title: Technical Support Engineer
Work Location: Dalian, China
Experience: Minimum 1.5 years
Qualification: Bachelor’s degree in computer science, Engineering or equivalent
No of openings: 1
Roles and Responsibilities:
• Handles first level calls/cases from SL3/SL4 customers
• Case ownership, documentation and management
• Customer Management, Setting right expectation, Situation handling
• Driving case progression as per the SLA
• Utilizing tools and systems
• Working with relevant groups in the client organization (SE, Support Manager, L3) for case
progression and updates
• Backlog Management and meet the expectation set with customers
• Work on pending cases(backlogs) and drive towards closure
• Periodic follow up as per SLA defined by the client
• Process, Queue Adherence and SLA awareness
• Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)
• Knowledge Base Article Creation when there is an opportunity for it
• To contribute knowledge base and the knowledge sharing forum
• Improving customer experience and Building relationship
• Completing ACE and PCNSE certification within 120 days of go-live
Qualifications & Experiences::
• Bachelor’s degree in computer science, Engineering or equivalent or demonstrated skill
and/or related industry experience
• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP,
FTP, TFTP).
• Experience in VLANS, Tagging – IEEE 802.1q, 802.3ad, 802.1d, 802.1w.
• Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
• Experience on routing protocols – RIP V1/V2, OSPF, and BGP
• Knowledge on Authentication Protocols like TACAS/RADIUS/802.1x
• Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper
SRX will be an advantage.
• Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.
• CCNA, CCNP, Checkpoint Certification, CCSP certifications will be an added advantage.
• Knowledge of DHCP.
Language:
• Fluent English ability & Korean ability
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| Job Level | 1- 5 Years |
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The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate.
As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
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For employment verification inquiries, kindly reach out to our dedicated team at employment.verification@movate.com. We’ll assist you in confirming relevant employment details at the earliest.
