Author: Movate Admin
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Forrester now tech: multicloud managed services providers, Q4 2020
Forrester Now Tech report on MultiCloud Managed Services Providers, Q4 2020 mentioned CSS Corp (Now known as Movate) in its overview of 31 Multicloud Managed Services Providers (MMSPs). Forrester defines an MMSP as a set of suppliers offering services such as monitoring, patching, and other operational “run” services for multiple public cloud offerings, not just
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CSS Corp (now known as Movate) wins Gold Stevie® award—company of the year
CSS Corp (Now known as Movate) won the Gold Stevie Award in the Company of the Year-Computer Services category of the 19th Annual American Business Awards®. The judging panel involved more than 250 professionals worldwide to deliver the final verdict on the 2021 Stevie Award winner. As a global customer experience and technology services provider, CSS Corp was hailed for
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Drive smart CX via CSS Corp’s smart mobility services
The mobility sector has unarguably undergone disruption like any other industry amidst the pandemic. Various subsegments within the sector experienced impacts of their own, and they’re recovering at varying paces. The shift in focus from product to service and now from smart mobility services to CX truly stands out. Premium CX demand entails personalization, contextualized
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Future of customer experience: virtual experiences infused with a human touch
The future of customer experience has taken on a new definition and dimension amidst the current COVID-19 crisis. Customer expectations have heightened as purchase priorities have shifted and buying behavior has changed. What was earlier considered as a good customer experience is table-stakes today. Most businesses across all sectors are now keen to reorganize their
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CSS Corp (now known as Movate) mentioned in forrester report: how to choose your digital worker automation platform
According to Forrester, the pandemic and recessionary pressures will accelerate the DWA platform investments to support millions of remote workers and those in the frontline who combat social separation and disinfection challenges. The report: How To Choose Your Digital Worker Automation Platform describes options and provides a framework for Enterprise Architecture (EA) professionals to choose
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Partner with the digital disruptor in contact center services
The evolving customer landscape and a pandemic-induced digital disruptor have forced contact centers to change overnight. Agents, CX, and technologies have undergone radical shifts in short turnaround times without any playbook to navigate the calamitous times. Let’s juxtapose this backdrop beside CSS Corp’s (Now known as Movate) transformational capabilities. ISG’s briefing report: “CSS Corp Leverages
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TSIA, CSS Corp co-author report: 2021 trends in outsourcing
The CSS Corp co-author report on Outsourcing Trends in 2021 by John Ragsdale and Sunil Mittal discussed how technology companies are retracing the contours of their strategic relationships with outsourcers to speed up the velocity of digital transformation. “Outsourcing” no longer connotes or denotes the hackneyed sense of sending call volumes offshore to take advantage of cost savings. Those days
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Work with the most awarded new age service provider
As we look back to March 2020 around the time when Covid-19 started rearing its ugly head, CSS Corp faced the most calamitous of months in its history. Frantic customers and employees endured the most torrid times ever and still are trying to come to grips with the reality of a disaster unlike any other
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AI in the contact center: the promise, the reality, and the future
Companies across all industries are experimenting with a suite of artificial intelligence (AI) solutions in the contact centre to improve customer care, increase operational efficiency and enhance security. And that experimentation will continue to grow. MIT found that by the end of 2020, 97% of large companies surveyed will deploy AI in contact center. In
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HFS Top 10: CSS Corp (now known as Movate) ranked 6th globally in digital associates services
Never has there been such a battle cry toward digital acceleration than now. The pandemic has accelerated the pivotal role that digital associates services play and the business outcomes they deliver. The “HFS Top 10: Digital Associates Services” report (January 2021) by Melissa O’Brien, VP Research, ranked CSS Corp (Now known asMovate) ahead of service providers such