Author: Movate Admin
-
From BI Dashboards to smart answers: How AI Understands your Data
Traditional business intelligence (BI) dashboards have long provided the foundation for data-driven decision-making in organizations; however, significant limitations exist in the reliance on manually built queries and static reporting. The information received is often delayed, rigid, and lacks real-time contextualization. For example, traditional dashboards will not address the timely identification of anomalies or provide actionable
-
My Insights at the Industry Conclave: Campus Catalyst 2025
The Industry Conclave 2025 (jointly organized by ICT Academy and Shrimati Indira Gandhi College (SIGC)) on 13th September 2025 at Tiruchi, India, was a confluence of industry and academic experts. With the theme “Campus Catalyst 2025: Where Visionaries Meet Future Leaders,” the conclave brought together top leaders from technology, innovation, and academia to inspire the
-
Movate and Reef.ai Partner to Empower Enterprises with AI-Powered Churn Prediction and Retention Solutions
Bangalore, INDIA – October 14, 2025 Movate, a global leader in digital technology and customer experience (CX) services, announced a strategic partnership with Reef.ai, a predictive revenue intelligence platform, built to accelerate Net Revenue Retention (NRR) growth. The partnership combines Movate’s outcome-driven sales services with Reef.ai’s explainable, backtested AI models to help enterprises achieve sustainable
-
The Shift Left Has Shifted Again: Rewriting the Enterprise Quality Strategy for the GenAI Era
The conversation around quality in the enterprise has changed, again. We’ve long moved past the “shift left” revolution. Today’s CIOs are facing an even bigger challenge: how to engineer continuous trust in a world where code ships daily, systems are modular, and AI is part of the software supply chain. In this complexity, Generative AI
-
The AI Revolution in Software Delivery: How Agentic AI is Rewriting the Rules of Development
Introduction: The Dawn of Autonomous Software Creation We stand at the precipice of a fundamental transformation in how software is conceived, built, and delivered. The traditional software delivery lifecycle, once a rigid sequence of human-driven phases, is evolving into an intelligent, self-orchestrating ecosystem powered by AI agents. This is not just another incremental improvement; it
-
How GenAI Is Personalizing Customer Experience at Scale
Today’s customers demand more than exceptional service; they expect experience tailored to their unique needs and journey dynamics. 82% of customers report that personalization directly influences brand choice decisions, while 90% demand more personalized communications. This paradigm shift represents a transformative opportunity and strategic imperative for businesses seeking differentiation and sustainable growth. Generative AI emerges
-
Movate Wins Bronze Medal from EcoVadis: A step toward greater impact
We’re happy to share that Movate won the Bronze Medal from EcoVadis in August 2025, which is a positive validation of Movate’s commitment toward ESG performance and corporate sustainability impact. EcoVadis is the world’s most trusted provider of business sustainability ratings. As enterprises race to scale AI from pilots to full-scale deployments, it’s vital not
-
Movate Shines as Gold Sponsor at SupportLogic’s CX AI Summit 2025: Top Takeaways & Future of AI-Driven Customer Experience
Movate was the Gold Sponsor at the Enterprise AI for Customer Experience Summit 2025 by SupportLogic, held in San Jose, CA, from SEP 16 & 17, 2025. The Enterprise AI for CX Summit 2025 by SupportLogic convened over 200 CX practitioners for two dynamic days focused on the intersection of AI, automation, and human ingenuity.
-
Movate at TSIA World Envision 2025: Driving AI-Led Transformation in Enterprise Technology Services
Movate is delighted to announce its participation as a Silver Sponsor at TSIA World Envision 2025 at the ARIA Resort & Casino in Las Vegas from October 20–22, 2025. The event’s theme: “AI: The end or ERA of services?” will showcase how to win in the AI era by transforming services to business models. Engage with
-
Scaling CCaaS globally: Cloud migration & Genesys implementation with native GenAI
When complexity hindered CX, the client had to take a strategic call to prepare for the future. For years, a leading client in the financial sector relied on a traditional contact center setup. At first, it worked just fine in connecting customers to agents through the contact center and CRM systems. But as their business