Author: Movate Admin
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ISO/IEC 27001:2022 – Information Security
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Invisible AI in CX: Easy Engagements and Customer Love
Customer experience has entered a new age. Proactive engagement now defines a sector that once relied on reactive support. As customer demands and expectations evolve, doubling down on the experience yields incredible results. According to a Zippia report, customers are likely to spend 140% more after a positive experience rather than a negative one. Similarly,
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Movate Appoints Arvind J as Global CHRO to Lead Workforce Transformation for the AI Era
Bengaluru, INDIA – October 27, 2025 Movate, a global leader in digital technology and customer experience (CX) services, today announced the appointment of Arvind J (AJ) as its Global Chief Human Resources Officer (CHRO). In this role, AJ will lead Movate’s global people and culture agenda, driving strategic initiatives that enhance organizational agility, leadership capability,
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How Movate and Reef.AI Are Redefining the Next W(AI)VE™ of Intelligent Customer Success
Retention as the Growth Engine As buying behaviors shift, keeping up with digital sales transformation is driving up overhead costs; some companies spend close to 40% of their revenue here and this is where Movate’s approach and digital interventions optimize success at every sales stage. Movate SalesEdge streamlines, automates, and optimizes the entire sales lifecycle
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From BI Dashboards to smart answers: How AI Understands your Data
Traditional business intelligence (BI) dashboards have long provided the foundation for data-driven decision-making in organizations; however, significant limitations exist in the reliance on manually built queries and static reporting. The information received is often delayed, rigid, and lacks real-time contextualization. For example, traditional dashboards will not address the timely identification of anomalies or provide actionable
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My Insights at the Industry Conclave: Campus Catalyst 2025
The Industry Conclave 2025 (jointly organized by ICT Academy and Shrimati Indira Gandhi College (SIGC)) on 13th September 2025 at Tiruchi, India, was a confluence of industry and academic experts. With the theme “Campus Catalyst 2025: Where Visionaries Meet Future Leaders,” the conclave brought together top leaders from technology, innovation, and academia to inspire the
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Movate and Reef.ai Partner to Empower Enterprises with AI-Powered Churn Prediction and Retention Solutions
Bangalore, INDIA – October 14, 2025 Movate, a global leader in digital technology and customer experience (CX) services, announced a strategic partnership with Reef.ai, a predictive revenue intelligence platform, built to accelerate Net Revenue Retention (NRR) growth. The partnership combines Movate’s outcome-driven sales services with Reef.ai’s explainable, backtested AI models to help enterprises achieve sustainable
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The Shift Left Has Shifted Again: Rewriting the Enterprise Quality Strategy for the GenAI Era
The conversation around quality in the enterprise has changed, again. We’ve long moved past the “shift left” revolution. Today’s CIOs are facing an even bigger challenge: how to engineer continuous trust in a world where code ships daily, systems are modular, and AI is part of the software supply chain. In this complexity, Generative AI
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The AI Revolution in Software Delivery: How Agentic AI is Rewriting the Rules of Development
Introduction: The Dawn of Autonomous Software Creation We stand at the precipice of a fundamental transformation in how software is conceived, built, and delivered. The traditional software delivery lifecycle, once a rigid sequence of human-driven phases, is evolving into an intelligent, self-orchestrating ecosystem powered by AI agents. This is not just another incremental improvement; it
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How GenAI Is Personalizing Customer Experience at Scale
Today’s customers demand more than exceptional service; they expect experience tailored to their unique needs and journey dynamics. 82% of customers report that personalization directly influences brand choice decisions, while 90% demand more personalized communications. This paradigm shift represents a transformative opportunity and strategic imperative for businesses seeking differentiation and sustainable growth. Generative AI emerges