Author: Movate Admin

A modern-day contact center has numerous moving parts, ranging from customer engagement applications, queuing and routing systems to CRMs and workforce optimization solutions. Running this complex ecosystem seamlessly and harmoniously is critical to reducing customer effort and delivering world-class customer satisfaction. However, the industry lacks a platform that binds these different components together synergistically. Backed

Choosing and successfully deploying the right enterprise-grade AI solutionfor business can prove to be a tall order in the wake of new developments. New tools in the market exemplify predictive and generative AI’s potential that empower businesses to innovate and enhance customer engagement. In this blog, we look at the following: Not all the features

Chatbots have increasingly made their presence in the consumer services space According to McKinsey & Company, retailers need to move quickly to seize the opportunity presented by GenAI as they experiment with technology and realize that it holds great promise for reviving growth. One such area is the chatbot. While the adoption of traditional chatbots

Movate has been recognized by ISG as a ‘Leader’ in the ISG Provider Lens™ Contact Center – Customer Experience Services Global 2024 report for its AI & Analytics Capabilities. For the 5th consecutive year, Information Services Group  (ISG), a leading global technology research and advisory firm, has recognized Movate’s strength in digital innovation and outcome-centric models. The report compares

Movate was featured in the “Tuesdays with trailblazers” video podcast by TechEdge AI. Here’s a quick wrap of the key points during the conversation. Understand the role of culture with experience at the center of it all. Be it employees, customers, stakeholders or even a family, the experience is what counts. Leaders need to factor

Daan Utsav, also termed as the “Joy of Giving Week,” is a celebration in India that takes place yearly from 2nd October to 8th October. Now is the time to participate. This week-long fervor and spirit of giving in the air spurs Movators to get involved in acts of kindness and generosity toward the community