ServiceNow & Movate Partnership
Unlock the Full Potential of ServiceNow with End-to-end Consulting Services, From Implementation to Optimization
Reimagine Enterprise Workflows with Proven ServiceNow Expertise
In a dynamic landscape shaped by rising customer expectations and rapid digital evolution, enterprises need more than just tools—they need transformation accelerators.
Movate’s ServiceNow capabilities have grown significantly with the integration of Trianz’s ServiceNow business—together we have 300+ successful service management engagements, deep platform expertise, and a strong track record with Fortune 1000 clients.
Our expanded team of certified ServiceNow professionals delivers 200+ customizations and manages thousands of workflows annually. Using proven frameworks, pre-built templates, and accelerators, we help clients fast-track implementations and unlock greater ROI from their ServiceNow investments.
From initial assessment to optimization, our consultative approach—grounded in discovery workshops and infrastructure insights—ensures platform alignment with your business goals. Backed by a consistent CSAT score of 4.88/5, Movate empowers enterprises to modernize IT, enhance agility, and drive meaningful digital transformation.
5/5
CSAT Score
24×7
Support with Global Infrastructure
5000+
Automation Scripts
IT Service Management – ITSM
- We align with ITIL v4 and use proven ITSM maturity models to assess, prioritize, and build scalable service strategies.
- Leveraging service design thinking, we craft user-centric, persona-aligned workflows that boost adoption and efficiency.
- End-to-end implementation of incident, problem, change, request, and knowledge management ensures operational continuity.
- From current state analysis and roadmap creation to platform setup and go-live, we cover the full lifecycle.
- Role-specific training and structured change management minimize disruption and drive adoption.
- We embed continuous improvement mechanisms powered by KPIs and service insights to drive ongoing optimization.
IT Operations Management – ITOM
- Monitor infrastructure and apps with full-stack visibility across cloud and on-prem to prevent outages.
- Movate AIOps-powered services correlate signals, detects anomalies, and triggers auto-remediation.
- Seamlessly integrate and ingest events via SQL SP, MID Server, OOTB connectors, and webhooks into ServiceNow.
- Suppress, dedupe, and auto-ticket alerts to reduce noise and focus on what matters.
- Automate ticket creation, resolution and closure to speed up incident response.
- Increase operational maturity and implement a scalable event management model with KPI tracking and continuous improvement.
IT Asset Management – ITAM
- Implementation of software and hardware asset management along with CMDB.
- Golden template for configuration management database and improve its accuracy.
- Optimize the license and mitigate the unutilized license spend.
ServiceNow® Advisory Services
- With Trianz’s proven ServiceNow advisory expertise, we help organizations unlock the full value of their ServiceNow investments.
- Our advisory services provide strategic guidance across platform assessment, roadmap development, and value realization.
- Drive increased visibility, situational awareness, and a clear path to sustainable digital growth.
Enterprise-wide Services
- IT Business Management: Build a lean, strategic IT operating model with centralized tracking of initiatives, resources, and performance metrics.
- Security Operations: Strengthen your cyber defense posture with integrated threat detection, automated incident response, and risk mitigation.
- Governance, Risk & Compliance (GRC): Unify and automate policy enforcement, audits, and risk assessments to ensure compliance and reduce enterprise risk.
- HR Service Delivery: Empower employees through self-service portals, streamlined onboarding, and automated HR case management.
- Finance Operations Management: Automate financial workflows and approvals to improve accuracy, reduce cycle times, and drive financial agility.
- ServiceNow Managed Support Services: Ensure 24/7 monitoring, management, and support of your ServiceNow environment for consistent performance and minimal downtime.
Customer Service Management – CSM
- Implement customer service management with integrated dashboards for smooth customer support.
- Self-service portal with user intuitiveness.
- Out of the box features with Agent 360 – agent view of priority, knowledge recommendations, history, impact analysis, and SOPs.
- Implement sentiment analysis, case categorization, major case detection, etc.
Movate Contelli with ITSM and ITOM
- Movate shared services platform for the customer with multi-tenant architecture.
- Implement 10+ unique solutions such as event management 2.0, early warning detection, predictive analytics, quality assurance automation, knowledge curation, AIOps – Inform, recommend and act, GenAI embedded infra portal, engineer 360, click-to-fix libraries, and role-based reporting/dashboards.
- Smooth on-boarding of the devices onto the platform.
- 4000+ automation scripts for cloud and infrastructure operations.
- Helps to reduce more than 40% cost of operations.
Business Outcomes Delivered
with IT automation for a Fortune 40 retail giant.
for one of the largest health insurance companies
for a leading Direct to Consumer Retailer
of Digital QA for global leader in cosmetics
through AI-enabled event correlation for luxury hotel chain
Our Engagement Models
Dedicated Support
Our dedicated team provides 24×7 support, with the Service Delivery Manager serving as the single point of contact (SPOC), offering comprehensive support for installation, configuration, monitoring, and management of instances and modules, along with periodic fine-tuning and optimization.
Shared Support
We offer shared administration and 24×7 support, with a single point of contact for dedicated support via email and phone, managed by the Duty Manager, along with scheduled notification and escalation management, standard reporting, and dashboards for weekly and monthly reports.
Augmentation
We offer a range of specialized support services including administration and support for specific modules, weekend-only support, post-implementation support, chat-only support, voice-only support, and end-user training support.
Key Awards & Recognitions:
Positioned as a Leader in NelsonHall’s Cognitive & Self-Healing IT Infrastructure Management NEAT Assessment for Server Centric Services- 2023
Recognized as a Rising Star in the ISG Provider Lens on Enterprise Service Management for Converged IT & Business Ops, U.S. – 2023
Positioned as a Disruptor in Avasant’s Intelligent Automation RadarView report – 2023
Why Movate?
Partner with Movate and unlock the full potential of ServiceNow for your organization.
At Movate, we bring a distinct advantage as both a customer and a strategic partner of ServiceNow. As a trusted MSP, referral, and implementation partner, we offer a 360° perspective that combines real-world platform experience with deep delivery expertise. Backed by Trianz’s strength in successful ServiceNow engagements, our partnership reflects a strong commitment to driving innovation, simplifying complex processes, and delivering measurable outcomes. We help organizations harness the full potential of ServiceNow to optimize workflows, improve operational efficiency, and elevate employee and customer experiences across the enterprise.
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