A Plug-and-Play B2B2C CX RAG Solution for the Modern Generative Enterprise.
Accelerating time-to-market, Movate AI’s Universal Chatbot is among the finest solutions developed by Movate AI Labs. The 5 distinguishing traits that set this solution apart are:
- It’s a ‘ready-to-deploy’ solution that synergizes an array of in-built technical features to help businesses accelerate GTM for customer centric GenAI solutions.
- It protects sensitive data, in-built enterprise grade security and privacy is core to this plug-and-play solution.
- Accelerates enterprise-grade data readiness for AI, inbuilt data cleansing routines to power GenAI precision and accuracy; this solution unifies data across multiple enterprise sources, data sets, LOBs (lines of business) and applications.
- AI optimized retrieval augmented generation, this RAG solution ensures vast data sets that enable unbiased GenAI.
- This solution is Cloud-agnostic, it integrates seamlessly via simple APIs, eliminates complex infra management, and simplifies deployments.
This GenAI solution powers human-like conversational capabilities with user prompts to narrow down intent, and quickly serve relevant answers based on intent and context. It offers short- and long-term memory to understand context and respond purposefully to business and customer queries, alike. It has been tested and trained on large customer data parameters to deliver high-quality responses using its inbuilt GenAI driven intent classification, and RAG-enabled frameworks.
Developing enterprise grade GenAI solutions mandate requisite security approvals by the CSO (Chief Security Officer) and infosec teams which can be complicated and daunting at the same time. This Movate AI solution has inbuilt PII filtering, guardrails against explicit sexual content, violence, offensive or hate language, profanity, prompt attacks and denied topics (for e.g. Politics, Competitor Information) which can easily be configured and kept up-to-date over time. Incorporating these facets from the grounds up is a tall order with typical development cycles ranging from 6-12 months. This robust Movate AI Universal Chatbot solution provides these security features OOTB (Out of the Box) to enable businesses expedite GTM.
Data ingestion at rapid scale: This solution ingests vast amounts and ranges of data (structured and unstructured) from internal and external databases, enterprise repositories, knowledge bases, CRM systems and more. It powers unmatched response quality when compared with competing market solutions that are capable of ingesting limited data volumes, and lack gold standard data enrichment capabilities that are available OOTB.
AI systems, particularly those leveraging RAG, rely on high-quality data to generate accurate insights. Enterprise data readiness for AI entails preparing structured and unstructured data to ensure it is clean, accessible, well-organized, and optimized for AI models.
Slashing costs, reaping savings, Movate AI’s cutting-edge Data Engineering (DE) techniques ensure optimal and scalable outputs, enterprise data readiness (AI readiness) before exposure through AI systems like chatbots, co-pilots, and enterprise search. It also ensures efficient ongoing data management does not result in escalated costs leveraging best in industry and market DE standards.
Considering evolving AI developments: The robust and optimized DE architecture ensures data ingestion at scale with an eye on the future tech extensibility with evolving enterprise ecosystems to stay relevant in today’s AI-first economy.
The personas behind the accelerator: The solution has 2 avatars, one for B2B and the other for B2C product support customers – namely ‘The customer facing virtual assistant’ and ‘The agent/engineer Co-pilot’. While the data ingestion engine is the same for both, exposure varies based on roles and access controls in a customer-agent scenario enabled with through simple configuration management.
Avatar #1: Customer facing virtual assistant: In an AI-first digital era where customers want to resolve problems themselves, this self-help avatar seamlessly enables GenAI-powered deflection and self-resolution. Business partners/Customers of the enterprise client can login to the support portal/application to enjoy usage of this RAG-enabled virtual assistant to rapidly resolve problems themselves instead of creating a case or ticket for agent support.
Avatar #2: Agent/engineer copilot: If the case or ticket reaches the associate, the RAG-enabled co-pilot or assistant smartly augments associate support, retrieving agent-specific internal Knowledgebase (KB) articles from various LOBs, it integrates with log analyzers and other LOB systems to provide accurate, relevant and contextual resolutions, and steps to resolve the case/ticket/issue at the earliest.
Movate AI: Plug-and-play enterprise RAG accelerator for stellar B2B CX & tangible ROI
Straight from the heart of Movate AI labs, this solution meets the highest standards, and we continue to extend it to industry specific use cases. It integrates seamlessly with workflows, leading industry tools and SAAS platforms to blend seamlessly into any enterprise IT ecosystem. The solution has evinced a positive response from the market thus far.
Standing out in contrast to leading competing solutions in the market, Movate AI’s Universal Chatbot is a winner when it comes to dwindling costs, client purpose, effectiveness, and ROI.
Commenting on this solution, clients voiced appreciations for the accuracy, human-like conversational capabilities and speed of responses.
Today, technology leaders must consider integrating RAG capabilities across the enterprise to enhance and elevate business operations with AI applications. Imagine the ROI for a hypothetical $400K investment for the next 3 years? Envision the number of support agents’ your business can elevate, augment or amplify, and foresee imminent cost savings.
Contact us for the answers.
Movate AI: Your solution to unclutter and demystify business operations
Movate AI, your enterprise reinvention partner, helps you cut the clutter and harness this power of GenAI. Our revolutionary AI and data suite of solutions are modular and extensible, designed to meet diverse business and industry needs, and empowers every stakeholder across your enterprise. Imagine personalization like never before, frictionless digital journeys, and uncovering insights at the speed of thought. Tap into human creativity, a powerful partner ecosystem, and cutting-edge AI solutions to achieve measurable business impact through our vendor-agnostic approach.
Leap into the AI-first future boldly and purposefully with Movate AI.
About the author
Vice President, Movate AI Labs
Krishnan is an experienced techno-functional leader with over two decades of IT industry experience. He has a proven track record spearheading successful CoEs, Innovation Labs, and has enabled first-principles Transformative Digital Product Engineering Solutions. His expertise spans Cloud-native PaaS, SaaS, GenAI, ITSM, CRM, BI, AI/ML and RPA thought leadership, design and enablement. LinkedIn profile.