SVP – Digital Customer Experience, Americas & OnDemand Operations
Marcy Frank
About Marcy Frank
Marcy Frank is the Senior Vice President Digital Customer Experience, Americas & OnDemand Operations, at Movate. She leads efforts to enhance digital customer experience operations across the Americas, ensuring the delivery of innovative, efficient, and customer-focused solutions. With over 34 years of experience, Marcy plays a key role in driving operational excellence, fostering high-performing teams, and aligning customer strategies with evolving market needs.
Beginning her career as an agent, Marcy advanced to senior executive roles, including President/COO. Certified as a Six Sigma Black Belt, she has led a wide range of functions, including Operations, HR, Recruiting, Training, Quality, Account Management, PMO, Sales, and Compliance. Her industry expertise spans diverse sectors such as Healthcare, Financial Services, Telecom, Insurance, Travel and Leisure, Retail, Collections, Government, Streaming Services, Gaming, and Disaster Recovery.
Marcy is a results-driven and strategic leader, known for her ability to anticipate market trends, identify opportunities, and create sustainable growth. She is dedicated to building high-performing, culturally diverse teams and fostering a culture of accountability, respect, and continuous improvement.
Outside of work, Marcy enjoys spending time with her family, supporting youth sports, and pursuing her passion for photography, capturing meaningful moments with loved ones.