Movate has been recognized by ISG as a ‘Leader’ in the ISG Provider Lens™ Contact Center – Customer Experience Services Global 2024 report for its AI & Analytics Capabilities.
For the 5th consecutive year, Information Services Group (ISG), a leading global technology research and advisory firm, has recognized Movate’s strength in digital innovation and outcome-centric models. The report compares the top providers across three key quadrants: Intelligent CX (AI & Analytics), Digital Operations, and Intelligent Agent Experience.
Movate stands out across quadrants for its:
Transformational AI and analytics solutions: Demonstrated expertise in delivering innovative AI and analytics solutions that create highly personalized customer experiences while enhancing operational efficiency.
Holistic global CX services: A comprehensive global CX services portfolio that supports clients’ transformation journeys by implementing effective digital and omnichannel strategies.
Powering EX through innovation – Seamlessly integrates AI, GenAI, analytics, and automation into employee assistance processes, fostering world-class talent development, experiential learning, and intelligent knowledge management.
“Movate is challenging the status quo in the customer experience industry by prioritizing client-centric innovation, seamlessly integrating AI and analytics into its solutions, and leveraging flexible workforce models for global service delivery. By focusing on employee performance and CX-driven digital applications, Movate consistently sets new benchmarks and delivers impactful outcomes across multiple sectors.”- Namratha Dharshan, Chief Business Leader, ISG.
With its track record of delivering cutting-edge AI and analytics solutions that enhance operational efficiency and create highly tailored customer experiences, Movate has been acknowledged as a Leader in the Intelligent CX quadrant. This recognizes Movate’s proficiency in data-driven insights, multifaceted CX transformation, and ROI-driven advanced digital solutions. To improve CX, the organization keeps investing in cutting-edge technologies including cloud-native platforms, conversational AI, and GenAI. This goal is further supported by its wide ecosystem of technological partnerships and the introduction of Movate AI. Movate AI combines its award-winning platforms, solutions, and composable GenAI and data architecture to provide a comprehensive AI suite for enterprise reinvention at scale. Its modular, outcome-driven methodology is redefining customer interactions.
For its comprehensive suite of global CX services, Movate has also been recognized as a Product Challenger in the Digital Operations quadrant. The company helps clients with their transformation processes and puts in place efficient digital and omnichannel strategies. This accreditation demonstrates Movate’s skill in integrating digital infrastructure and AI/GenAI solutions, creating innovative engagement models, offering flexible hybrid workforce models (both on-demand and full-time), and transforming operations through its digital maturity navigator.
Movate’s commitment to boosting EX (Employee Experience) throughout their lifecycle has recognized the company as a Leader in the Intelligent Agent Experience quadrant. The company’s operational excellence framework, Movate EDGE, integrates AI, analytics, and automation into employee assist processes, driving world-class talent development, experiential learning, and intelligent knowledge management. This approach not only boosts employee satisfaction and performance but also ensures high-quality services.
“ISG’s recognition is a proud achievement for us, reflecting our unwavering commitment to putting clients first and pushing the boundaries of technology. This accolade is a testament to our dedication to delivering outstanding engagement and support through our strong operations, innovative business models, and exceptional talent. As we embrace the exciting changes brought by GenAI, Movate is poised to lead, partnering our clients confidently through their AI journeys. With the launch of Movate AI, we’re excited to offer a solution that not only transforms operations and reimagines customer experiences but also drives measurable business outcomes.” – Sunil Mittal, CEO at Movate