Posted Date : 18th Jul, 2024
Job Category :
Philippines
Posted 4 months ago
Job title: Customer Service Representative
Work Location: Bonifacio Global City (BGC) in Taguig City
Experience: 6months -1 Year
Education Qualification: High School Diploma
No of openings: 100+ Openings
Walk-in Interview: Every Monday – Wednesday
Walk-in Date: 9.30 AM to 3.00 PM
Roles and Responsibilities:
- Manage large amounts of incoming phone calls, Emails and/or Chats
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Required and Desired skills:
- 6-12 months of proven customer support experience or experience as a Client Service Representative
- High school diploma
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively